Would not recommend
By Le Restaurant
I used to drive for the flex program. First of all the station I always pick up at in Phoenix Arizona. The employees at the station always give you more than you’re actual scheduled route. A 3 1/2 hour can turn into a 5 hour block. Also the route is always out of order and causes you to go back and forth between the same neighborhood. Another thing is that the app always crashes which causes you to keep logging back into the app even with the new updates. Lastly just be careful who the supervisor is for the employees because even if you do your job and get as much as you can done they will terminate your contract for returning packages you weren’t able to finish. Being a driver is a risk because you’re using your own car spending majority of the money you make on gas and although the employees aren’t your supervisor or boss they will try to terminate you for doing your job and returning packages that are late. They have their own system to report who they don’t want anymore. And let but not least their have been many drivers who came up to me an told me that they drive around to avoid getting packages before they actually check in and scan their id. So if you see drivers leaving without packages you know why. It’s definitely not fair that they don’t distribute packages and routes to match the time frame and I’ve been one to always get a lot of packages while others get to check in and leave with nothing with pay.
The application is totally bad
This application is laughter and at the same time it is sad for the people who need to work with it, it demands a lot and the application as such does not work, it has too many problems such as connection to large problems with the gps and severe problems with location, many times it happens That the application indicates a specific area where you have to leave the package and when you are there you realize that where the house numbers do not coincide where it tells you where to leave the package and it is 10 or 15 minutes from there, can you imagine? How can I work like this? That has happened to me many times and it is frustrating, the option is to contact customer service but you can never do it because they leave you waiting for a call that never comes and this problem has been a long time ago and they have not even bothered to fix it, then you only have to take it to the station and there the blame is imposed on the driver as he did not complete his block and no matter the explanation you tell him of what happened they will always put you that the driver did not deliver and the fault will be the driver , not the application, now they updated but nothing improved, they just put a way to put more pressure on the driver with goals to meet that if not completed he will not be able to continue working with the application, it is incredible but true.
App crashes. Gps u turn issues
First off this thing kills the battery and the barcode scanners the does it even more. The maps always behind I few hundred feet from a turn and it’s telling me any where from 1/4 - 1/2 a mile make a turn. When ur on a busy roadway this or odd traffic conditions this kills so much delivery time. Next issue is the maps arrowheads seems to always be off . GPS says turn on what ever road I’m near. Not left or right just turn so I look at screen and follow the path. But fifty plus feet later it tells me to turn around . I even get this when I have stops on the side of a road I’m traveling. I’m also haven issue when taking a picture to finalize my delivery. Package is placed over a closed gate . And the I take the picture and the app closes now I have to wait for this long reboot plus I need to do the stop all over again. But the package is over the gate so I have to spend more time writing down each (TBA) and type them. Lastly I’ve noticed the gps arrows always facing the wrong direction when I get in to a network or roads or communities. I facing a street but gps to a showing it behind me.
Disappointed with this app
It works properly occasionally but I continually have trouble with it. My main complaint is that once I arrive to the pick up location and receive the notification that my packages are ready, the app doesn’t always give me the option to scan my packages. If I can’t scan them, I can’t even get started with my block. It doesn’t even tell you which shelf the package is on unless you’re scanning. So, if I can’t pick up the packages, how can I even work for the flex program? The scan option always eventually somehow appears and begins working, but I’ve usually been waiting around for at least 20 to 30 minutes. By this time, I’m either late for pick up, or the order is reassigned to someone else because I wasn’t able to scan the packages promptly. The camera also is finicky. Sometimes no matter how I hold the phone to scan, the camera won’t accept the image. I’m disappointed because this is actually a job that I enjoy, and I’m able to fit it into my busy mom life schedule. However, lately, the blocks are very few and far between, always showing nothing available. That combined with the bugs in the app, make delivering with Flex pretty difficult.
Using an iPhone X with current updates. This app is the worst I’ve seen. I did everything I needed to at the warehouse but when I had to “swipe to finish” it told me that I was offline. People at the counter told me to drive down the road until I had full cell coverage and then pull over to try again. If it didn’t work call support. Still didn’t work, called support, and they couldn’t figure it out. Support manually entered my packages over the phone and I was told to call in after I was done to have them manually marked as delivered (while using a different GPS app and plotting my own route through a large city). I finished and called in, waited 20 minutes to even talk to a human, and got chewed out for not calling in at each and every stop so that they could ping my phone to confirm that I was at the correct address which wasn’t safe to do (sitting parked illegally for 20+ minutes in the middle of the road at times wouldn’t fly with the police I’m sure). I’m a former FedEx driver and extremely disgusted with the Flex app. If they require the use of this app, then they better make it work. “Package Route” that some FedEx contractors use isn’t perfect but works the vast majority of the time.
Since downloading the new app, I have encountered issues with GPS constantly updating while routing. Had a situation where it made me turn and drive 5 miles away, cut thru a small town and reroute back to original highway I was on? If I would have studied the address before the turn, I would have stayed on the same road ..
also the navigation isn’t updated enough to know certain Right Turns only, in the downtown area during rush hours, and not to mention where bridges are out or road construction has temporarily shut roads down in the Columbus, Ohio metropolitan area.
I have also encountered issues of the app freezing up and having to “retry” few times til I have to completely log off the app and access the app again. Almost as if I had no signal, but showing full bars .
Never had near the issues with the old app as I do with the newly updated app with IPhone. Hopefully these comments help ..and also the app crashes when taking a photo at least twice on my routes losing all the data for the current stop. The app refreshes from the beginning of the stop.
Why do I even still have this app on my phone? Lol I signed up to deliver for them before Christmas last year thinking I’ll be helping and earning money while I’m at it. WRONG! After my background check was finally completed, I logged on to the app but found no delivery slots available. I thought maybe it was too late in the day. So I checked again early the next day and periodically throughout and still nothing. I gave up for a while and started checking again...still nothing. Finally, I completely forgot about it’s existence. Then just the other day I received a notification from the app saying that delivery rates are higher and to accept them before they’re gone. I went on the app for the first time in ages and it said I wasn’t connected even though I am. I tried it again and same thing. Then I went to the home screen and it said my account was put on hold and that I have to reactivate my account or something like that, so I I tried doing that but it was taking forever to load the page and it just never loaded. I’m so confused by this app and service. How are they even finding people if this is how the app operates? Lol good luck I guess. 🤷🏻♀️
Like like the new update but it crashes now
Thanks for the new updates rolling out! I love that it’s no longer draining my battery at record rates!! I fortunately the app shuts down now just after taking a picture of the delivered package. I have to open the app back up, wait for it to load the splashscreen, go back to the last delivery, hit travel to again, hit I’ve arrived again, acknowledge I’m at the correct delivery location, scan the package, place it back at the door/wherever, take another picture, and hope it doesn’t close out again. I’m doing all this while standing on a stranger’s doorstep and looking suspect as hell. If I’m lucky, it’s not a locked apartment where I’ve already placed the package and left out of the door. If that happens, I have to go through the process of getting back inside the building in order to rescan. Yes I could call support, but I’d like to cya with the photo proof of delivery instead. Please fix that bug!
Otherwise great updates. Can’t wait for the filter to come my way!Thanks!
Navigation is an issue
Overall the app is fine, but the navigation has issues. In particular the maps are out of date. At least once a route, offer more than once, it will tell me to go the wrong way on a one way street or turn onto a road that’s been closed for months or even years. It’s frustrating and can be a safety issue. There’s no way to tell the app that you can’t use the road, so it will keep trying to take you that way. I have to pull over and enter the address into Waze just to get where I need to go.
Also, many routes go into rural areas where there is scattered cell coverage. The app won’t work. I am in the middle of nowhere and i can’t mark a package delivered. I try to call support, but of course I can’t because there’s no cell coverage. There should be a way for the app to have more info cached.
This app will lie on you (Super glitchy)
I dropped off two packages yesterday. Scanned both of them. Handed one to the customer and dropped the other on the front porch for the other customer(took the picture). I have a block right now and it shows that I attempted to deliver the two packages yesterday. I called support and they said the packages show as missing. How is the app saying it comes up as missing or attempted when I scanned them both and to my convenience they were the last two then my shift ended so it was easy to remember that, the app asked me the questions it always asks after you finish your block. So I call support just now and they can’t even call the customer to confirm that they received their packages? Now I gotta wait for that automated email to tell me I did something wrong and that’s final on their end. P.s it said I picked the two packages up at 5:13pm at the station(milford,MA) and attempted to drop them off at 5:13pm (warren,RI) lol. So I drove an hour away from the station and dropped two packages off, all that in less than a minute.