Items that are not available
By Trouble, with a capital T
When I am shopping for someone and the item isn’t there I’ve checked the shelves and check the shelves and I say I can’t find it, and the screen comes up for me to check again because somebody got it 4 hours before I was there kind of makes me think you’re telling me I’m stupid and look again. I don’t like it when that happens. Often there’s an item called for and I look and I look, and when I bend over and look down under, there it is the last one way back in the corner and I get that item. I didn’t bend over and look because you told me somebody found one for hours ago, I bend over and look because I am a very persistent Shopper. And if I find that item later, in the store on an end cap I go back and I put down that I found it and get it for them. It just makes me angry when a machine tells me I’m stupid like a little child to go look again. If you look at the length of some of my shops you’ll know that I don’t just zip through and not find stuff. I have a lots of shops that are well under the time in which I should have shopped them, and gotten everything on their list. Then there are ones where there are refunded items because they weren’t available and in those cases usually my time is quite long. I’ve had shops were I spent 15 minutes trying to find somebody to help me, just show me where this was supposed to be before I give up on an item. Thank you for your time and listening to my RANT!
By Mrs Nichols08
I recently moved to another state and was very heartbreaking it was taking me a while to get back into law enforcement! I was really down and I tried doing Uber and Grubhub; to help with contributing financially to help my husband and provide for three children. During this pandemic, I wasn’t making anything at all to help at home except to provide gas. I had to sign up for blocks and with children there was no telling when I could work! I would just put I was available And was lucky if they sent me any orders over a 3 hour period of sitting around! It sucked. I signed up for instacart, hoping things would pick up. I was approved so quickly and within days I was able to head out and work. After I finished an order there were so many more waiting and when I say I am so happy with what you guys are providing for people in need, on both ends, its unbelievable! I make enough to supplement my husbands income, pay bills and even help my family with what Corona is doing in our nation! I wasn’t paid to leave this review, I just really wanted to thank instacart for what you have provided that allows me to help my family! I can work when I want, can log off when I don’t and don’t have to worry about consequences! With my babies out of school and daycares closed, I control my own schedule and don’t have to fret about needing baby sitters!!!! I love it!
Great concept but needs work
By gypsy bae
1. You cannot see customers drop off location before accepting the order. You can only estimate by looking at map image. Customers can be 20 mins away or in a whole other city and you only realize after having shopped. Not good because if I have a $10 order I’m basically just making back the gas I just spent delivering the items.
2. Shoppers should be compensated more for apartment locations. I’ve been doing this app for 8 hrs a day for the last month and these deliveries are by far harder to deal with. Most of the customers are either uninterested in meeting the driver to get their groceries (understandable to an extent) and a lot of times unavailable or unresponsive. This causes more time delay because you have to wait on the customer sometimes for gate codes or the actual apt number, access into the building or waiting for them to come downstairs in general. The amount of items I’m sure average the same as a drop house off so now your carrying tons of bags up stairs for a $5 tip. It’s a bit too much. I just delivered 2 orders all apartments from 1 batch. I started at 9 it is 11:44 and I still have 1 more delivery out the batch to go. 5 mins, 9 mins, 17 mins as far as time it takes me to get to the addresses. 20 earning total. That makes no sense. What will happen is drivers will start to avoid those kind of batches. I know I will.
3. The reps need to be better informed. I haven’t gotten my tip payout and no one can tell me why
Off to a horrible start
By Tee Tee 0227
I just applied last week. Everything went smoothly until I picked my interview date. The app showed that I was locked in for 2pm on 10/12 and that I should be on the lookout for an email with the interview location. I became concerned on Tuesday morning when I still hadn’t received an email with the interview location. I opened the app and all it shows is the interview confirmed screen. I figured the managers were busy and didn’t get the email out. Today after getting an email telling me to upload my driver’s license and a selfie, I went into the app. Of course, all I can access is the confirmation screen or the “support” files. I browsed around looking for a way to speak with a person. I eventually reached a person. I would have been better off using Google for help. The rep claimed info was missing from my profile...info that is required or the app won’t allow you to proceed. I told her what was happening. She suggested that I cancel and reschedule. I told her I thought that was a bad idea because I’m only allowed to reschedule once and if the app glitches again, it makes me look like a slacker. She basically told me that’s my only option. I canceled and rescheduled. Based on other reviews about the crappy app and “support”, I’m not even a little bit optimistic that the app is going to act right.
This App it’s great. But the bots are killing the pleasure to be a shopper.
By Sergio Cuervo
I was doing Instacart during 3-4 years but Since Instacart activated everyone due Covid-19 and the batches show up to everyone at the same time. (It doesn’t matter the rating thing). The people who make bots are taking the bread from my kids mouth. Deactivate accounts it doesn’t work. (They ask for a 100$ fee to create a new one). Even some old shoppers have more than one account (you’ve to filter the people using the SSN, Address, etc). and don’t let create accounts with fakes SSN like lyft (many people create accounts on lyft using passport numbers). Many people don’t care if the IRS call them to clarify that situation.
You’ve to return to the pickup hours (only one session per account). Delete the fake accounts. Put more controls to avoid more fake accounts. And assign batch directly to the shoppers. (Reduce the time to accept the batch and penalties by don’t take it, first a suspension and then deactivate). if the people and the bots makers. Knows they can create fake accounts and use the batches without any undefined penalty, they keep doing that.
You’ve to do something with the bots and fake accounts. The reputation it’s on the game. You’ll get full of people that doesn’t matter the quality. Only do more and more batches.
GREAT APP - UNTIL YOU GET DEACTIVATED
By Rocket Jess
I have been an instacart shopper for several months and I loved it! It was easy for me to shop and navigate the app. Yes, there are issues with bots and seeing bigger batches pop up and disappear right away, but I was still able to get several big batches on my own if I drove to different areas. My customers were always very appreciative of the fact that they can add items they may have forgot to order which is a PLUS!!
I would have given 5 stars but I was deactivated on May 21 because my 12 year old God daughter took a picture of herself when I was taking her to grab lunch between batches. Which in Instacart defense, was the correct thing to do. HOWEVER, after explaining what happened and even taking a picture of her with her food I have yet to here back from Trust & Security. I have been getting the run around from everyone. The email they sent notifying me of the deactivation does not accept replies. The help@instacart email is no longer valid and directs me to contact support via the app, the app directs me to reply to the email or call, when I call the number is invalid!! It’s absolutely ridiculous!! I was a 5 star shopper!! And to be treated like I no longer matter because they have more shopper is unfair. Hopefully I can get this resolved soon! Whatever you do! Don’t let a kid play with your phone if you’re working forInstacart. 😔
No more hrs just on demand
I currently work for instacart and have been for almost a yr and I truly love what I’m doing for the community that I’ve made this my full time job. But just recently changes were made and I don’t feel they were changes for the good. I know one email can’t change much but hopefully as a community we can. My concern is the new on demand change for the Richmond va area. We use to have options when it came to working (hours or on demand) now we only have on demand and since this change has taken place I haven’t had much work come my way. I went from making $400 to barely $150 in a week. My area is strong for orders so that’s not a problem. I now have to watch my phone non stop and fight over orders because everyone is trying to work vs. having hours and letting the orders come as they may. I think this new change isn’t for the good for some people. I believe letting the community have options is better for some. I was able to select hrs when available and work OR work on demand before my shift or on my own time. I think we should be able to have some kind of option instead of none and that’s what we have now. No options. Please review this change and please bring back hours and give us back the option of working what’s best for us and not just having to work one thing. On demand isn’t for everyone nor is having hours but it works for everyone.
Instacart shopping for over a Year!
By Shaylene C.Y
Instacart has changed a lot sense I first started out with them. First you only can see the store your going to now you see on a map and the house/houses if multiple orders/Deliveries at once. You now get paid for mileage, you can now “Cash-out” same day instead of waiting 3 days after Sunday to get paid. But you still have to Waite for your tips. You can also see the city layouts “zones”, and now you can be on a Waite-list to be notified when hours are available. You’ll need UNLIMITED Data in Oder to shop! At first it was hard I didn’t know how to do everything but after a couple times you get the hang of things. You’ll know where items are but not at first. The app works great for the most part, you have to keep updating it but it will notify you about that. The pay is good! Especially holidays, NY/NYE was amazing! $400+ in 3 days of just working 4/6 hours all days, Insane. Make sure your car is always cleared out, and it’s ok to have a small car I have a fiat! That’s small! And have a non gas Hog car, that will save you a lot! When you have to drive a distance to drop off. This can become your part time job if your consistent on choosing your hours. Which is also great, it’s flexible, but only if hours are available.
Instacart needs to make MANY changes.
Let me start off by saying I enjoy working for Instacart. I've been doing it for six months and I really love doing it. I make good money for the type of work it is and I love the flexibility. However, there are a few major issues that need to change. For instance, the rating system is terrible. A customer can give a shopper a low rating for whatever reason, in fact they dont even HAVE to GIVE a reason, and once your ratings go down you lose first access to the high-paying batches. Also, the chat agents that are supposed to help us are terrible! 9 times out of 10 the agent doesn't give clear responses, sometimes they never answer at all, and they all give different answers! When Instacart works it's wonderful, but when it doesn't work it's absolutely terrible. Never in the middle. Also, people have been downloading software onto their phones to automatically grab the high-paying batches without letting other shoppers have a chance. Instacart claims they have tried fixing this issue and sometimes I notice the "bots" are gone but they always come back. There's a simple way to fix this, make a captcha feature for accepting a batch or some other type of 2-step anti-robot system. The people using this software are literally taking food out of people's mouths and taking money from their pockets. Things need to change!!!
App Update: UPDATE
I’ve been an Instacart shopper for almost 2 months & have been loving it until the update. I’m assigned batches from 10-20 miles away when there is a Publix less than 5 miles from me. I’ve yet to get a batch from that store. That’s the store I mainly shop. Shopper support has tried to help & one reported it today. Yes, before the update it was difficult to get high $$ batches but I still made good money. Tried to go to “support” below but I haven’t seen where I can notify them of the problem that I’m having that others are also having.
Yesterday afternoon I FINALLY was given a batch to shop the Publix nearest me. When I delivered it the customer she said the order originally went to a Publix further away, she was perplexed & had to cancel the order & start over, she has used Instacart for a few months so I think the latest update screwed things up for customers too.
Long story short, I chatted with support for the 3rd time in 2 days. Told him what the customer said & about the reviews here.
This morning I received a batch for the Publix nearest me & then again for one a few miles further away from my Publix.