Fun but app could be a bit better for dashers
I like the extra $ and it’s a decent gig but I feel that door dash shouldn’t allow the customer to do a no tip. I get them quite often from the same customers and I’m always on time or earlier. Make sure they have extra sauces. Napkins. Etc and I’m always polite and still get nothing from it. Dashers drive their own personal cars to make sure the customer gets their food and we use our own gas to make it happen. 3$ a trip isn’t worth delivering to people ordering 40-60$ of food and we have to go the extra mile for nothing basically. I feel that door dash can implement something on if you order either a lot of food and or a high price amount then the customer is required to tip. Also regarding if a store is indefinitely closed. They should make it easier to know what button to click to say you can’t do the order and not be docked acceptance because it not being your fault. If you click stores closed it should prompt you to say is it closed or closed indefinitely and then take you to the proper area if it’s indefinitely. Other than that. I’ll continue to do this as a side gig because it’s not hard and easy $.
Also I think door dash should do a rewards program on for every order you do you get points to get door dash merchandise to help with deliveries either it be better bags. Drink holders. Shirts. Etc. Would boost people to push for helpful items and or personal merchandise.
System needs some work. For sure.
There are a lot of things I like about DoorDash. The opportunity, convenience, & ability to serve & help others who can’t get for themselves. But...From my very first order it seems I was set up for failure. Being sent to restaurants that often were as much as 10 min behind on an order being ready. More than half of those instances I was late delivering as I walked out of the restaurant or soon after. This is especially the case with double orders. Which means from the start I’ve had a low “on time” score. Not ok. Your algorithm for this stinks. Next. If a customer cancels an order after I accept it, or the restaurant cancels for some reason, it most definitely should NOT count as an incomplete on my score. Yet this is happening. Lastly. I’ve seen a lot of young dashers with friends and/or significant others in the car as company to hang out with while they dash. I’ve even had restaurant owners say something to me. I was under the impression this was frowned upon for safety reasons. But especially now..dashers should be warned against doing this since it violates the 6ft rule and puts your customers at risk. I’ve had quite a few restaurants in my area tell me this is a concern. These things above make those of us trying hard to do a good job look bad. As for the rest. The app is great. It’s an awesome opportunity. You asked for my opinion though so I’m being honest. I haven’t had a bad review on my service yet.
I’m a DD Driver
By BrendaB 57
I’ve been Dashing for 8 months and I really enjoy meeting new people on my deliveries. The app is fairly easy to start you out, but there are a lot of little things that you learn as you go. Contact numbers are provided if you require assistance. You have opportunities to sponsor new drivers to help them learn, and you’re rewarded generously when they complete a certain number of deliveries. I feel it’s very safe because all transactions are done on line...no cash with the driver, and your earnings go straight into your banking account once a week. If you prefer, you can opt to be paid daily, but there is a small fee for that. I use Google maps to assist in my deliveries, and there are a couple other map apps that are available to you. With the Covid virus-DD will provide you with free face masks, hand sanitizer, and sanitary gloves upon request, and you can do ‘No Contact Delivery’ so you and your customers stay as safe as possible. The best part about this job is that YOU chose when you want to work. If you have scheduled yourself to work, and then you can’t do it, you can delete that dash and you are NOT penalized for backing out. If you are in the middle of a scheduled dash, and need/want a break, you can PAUSE without having to explain to your boss, like you would at just about ANY other job. This flexibility they give you is WONDERFUL!
You need a base pay for drivers a hour rate
I’m sick of having to wait in a drive throw or a place for 10 to 20 minutes just to make $5 then go and driver way out of the way I’m not making money on here if any I’m losing money I waste more gas then anything like yeah I’ve made $100 ones or more but like by the time I’m done I got to put $30 back in my tank then it’s like I have to eat so there goes $40 or more at a store then I’m broke idk how you guys are getting away with this but if you could get a base pay going more people would work for you guys like you guys are always running theys adds on your app saying get a friend to join make $500 in 60 days like why not just do a base pay a hour rate like $1 a hour or even like $5 to $10 hour I’m sure if a lot of dashers went to the BBB and reported you guys I’m sure there a few things your braking I know it’s a third party app but come on now your making bank on use why not help your drivers out ps my GF has type one diabetes and I go out every day to make a lil extra money and I’m putting her life at risk by doing this at this Point and time this is my only job I got fired from my job so this is my job it’s sad to know we put are life at risk for you guys to site and your nice house’s and nice cars just for use to ether get sick or get ripped off. Now I’m not mad I’m just disappointed that you guys can’t help out your drivers with more things.
Dasher support is awful. Scheduling feedback
First of all, Dasher support is atrocious. 9/10 times they don't actually help us because they don't listen or there's a language barrier. They don't understand how the app works. They lack basic customer service skills and only frustrate us more.
Second, why is it that I couldn't reset my claimed time to have an hour less? I scheduled myself earlier in the week for 10am - 8:30pm today. Since last night, I have been trying to change it to 11am - 8:30pm but it will not allow me despite already having that time claimed. I wanted to give up an hour, not get more hours. I should be allowed to do that even if "the time slot is no longer available" because I was already apart of that time slot. It doesn't make sense. I understand that no one else can schedule at that time for more hours but I should be allowed to take time off of my schedule since it's already claimed. It's not like this hour is even worth dashing in (10am-11am).
Finally, the text service is ridiculous. I am bombarded with texts for absolutely every order when I already get a notification from the app itself. As drivers, this text system is distracting and over done. I wish we could opt out of order texts and just received the rest without opting out of texts completely. We need to be able to communicate with our customers but don't need your text service distracting us while we drive. I received 30 texts in 2 hours yesterday. That's nuts.
By pretty and cool
First off those pics on the download screen are an overstatement, I’ve never gotten $12 for an order that was that close maybe if you’re lucky they’ll give you almost $10 to deliver a town away (making you leave your starting point and not paying you to get back while you lose out on more orders) and it’s never that busy. I started dashing over a year ago and they keep hiring more and more people so it’s flooded. They should do what grub hub does and stop hiring ppl in flooded areas, it makes it almost impossible to get an order now. That’s just the tip of the iceberg. If you hate easy access to support and want to wait 30min to talk to someone thru the app (and only if you’re actively on an order otherwise good luck with the FAQs) and don’t mind getting screwed over with pay so it barely evens out to the gas you use getting less than $7hr including gas then this app is for you! It’s great to make money on your free time but not something you can do as a 9-5 job unless you have literally no responsibilities. There’s no phone number to call and they actually block your # after you enter it in the app so they can text you but if you try to call support the lines dead for us dashers unless we use someone else’s phone. Really greedy company and definitely overstates how much you can earn while saturating the app with more and more dashers while struggling to give them all orders thus why they’re partnering with more stores giving free delivery specials and promos
Look for a different delivery job!
By Chrissy Marie Carter
I worked for doordash for about 6 months or so and I really would not recommend it to anyone especially if you’re able to do uber eats or another delivery type job. It started out with decent pay per delivery but then they did an update and now it 2-6 dollars versus the 7-12 dollars I use to make, they take a percentage out of your tip money, the app constantly glitches and you can’t see where you need to deliver, for some reason the app has a cute little thing where it will take you to the wrong address for a customer, I ended up making 25 dollars in like 3 hours and then had to fill up my gas tank so it wasn’t even worth it! I worked 12 hours on New Years and only made 65 dollars. And it is soooo slow sometimes! Not to mention doordash send you to a delivery before the food is even done so you wait forever for the food.. Also it charges you to cash out your money! How stupid that I have to pay a fee to get my money AND you can only use instant pay once in 24 hours. You will make double if not triple the money on Uber eats, you can cash out 5 times a day, order is ready at pick up, great GPS system in app, they DONT take your tips, and it gets nice and busy! I made $160 in 10 hours on Saturday vs the $65 I made on doordash working 12 hours on a holiday! It can be okay side money on the weekends but do not do this full time! You will put more gas in then the money you make and it’s just not worth it y’all..
My Experiences as a Doordash Driver
By Conscientious Driver
While dashing I hate it when I see “you missed an opportunity”. I tell myself, how could I have missed when it’s not even offered to me. Sometimes these “you missed an opportunity” shows in succession, like three in a row in a matter of seconds. Does Doordash intentionally do that? I am an optimistic person so when I see “you missed an opportunity” I just smile and tell myself “here we go again, there goes my acceptance rate, it’s going to go down now. I work very hard and I’m dedicated to my job so I always try my best to satisfy my employer and my customers all the time. I have been dashing for three months now, I haven’t declined an offer yet, I always accept whatever I’m offered. Sometimes though, there are offers that I had to pick up from about 11 miles away then deliver it way to the end of town, about another 15 miles. I just tell myself, it’s a normal part of the job so I don’t complain at all. I must commend the “Doordash Support Team”, they’re always there for me. Every time I get into a situation where I needed their assistance, they’re there and always are willing to help. One time though, I had to wait almost 20 minutes before someone offered to help me. The majority of the time, there’s someone within three minutes.
Like paying for gas to work a minimum wage job
By Disgruntled Contractor
I’ve worked doordash for about 6 months now, in busy city areas and rural. Both areas have the same thing in common: you are paid the lowest amount that the company can get away with. It’s common to see strings of deliveries that offer less than $5 for deliveries that take more than 30 minutes to complete. On top of that, you are penalized with a low acceptance rate that could lead to losing the ability to drive for doordash, even with the risk of fraud for doing so. I thought that the company was taking out money for taxes, but they take out ZERO. Luckily the app everlance had my back to lower the cost of taxes at the end of the year. All in all, if you’re looking to wait in parking lots under their elusive “hot spots,” you’ll see your day burning away as you’re paid pennies on the dollar where any other delivery company would pay double or even triple the rates. Now I only use doordash as a fallback if companies like grubhub or uber eats are having difficulties that day. That would be the only way I recommend doordash. Sign up for other companies that actually respect their drivers, and then doordash as a last resort after all other options. In my experience it is near impossible to work full time with this job unless you’re crazy enough to work in a city. Incredibly disappointing company. Wouldn’t even recommend it to customers unless they have no other options for delivery companies.
Too much redundancy
I worked for other delivery services and I have the know how of how things work. It’s been a little overwhelming receiving texts telling me repeatedly the customer wants you to leave the order at the door when I can read the customer instructions and I signed up to do Myers park area earlier I sat there right near queens and east blvd but it would t change my position from uptown/nods to Myers park area so i wasn’t able to get any work I had to go to park road area to get it to switch so I did some unnecessary driving and wasted time trying to get an order I hung out in South Park area since it told me that’s another hot spot but I didn’t receive one order so a bit frustrated and my first day it didn’t give me an earlier end dash time it was 3:30 am I was on a route so I just went with that so I can go back to my delivery screen but please cut back on the texts unless it’s to notify me of changes don’t tell me go to so and so restaurant I see on the app where the call is sending me and reminding me to take a pic etc. sometimes the customer comes down to get order or opens the door upon arrival so I can’t take a photo. Please use these tool for the drivers that are new and need more guidance I got this ive done over 300 deliveries for postmates and instacart as well so I know how it works. Thank you