Mostly awesome with a few bugs
By Bernadette Machard de Gramont
Since I've been doing a lot of online shopping, this has been a big help in keeping track of my purchases and managing package deliveries. My biggest complaint is that sometimes it picks up orders and other times it doesn't - for example, it will add my food delivery order from Sweetgreen but it won't automatically add an order from a boutique in Hawaii even when I got an order confirmation number in my email. You can manually delete orders that don't need to be tracked, but the only way to manually add an order is if it already has a tracking number, which isn't helpful if you're still waiting for a tracking number from the vendor. It will also sometimes import an order multiple times which is annoying, but minor. I've also had an order disappear from my list for no reason. The app is mostly great with a few small bugs.
wonderful app, needs better onboarding
I discovered the app when one of my purchases prompted downloading it for the tracking info and I decided to give it a go.
linked my google account to it because single sign on seemed easier than signing up by email and manually added existing purchases and then was pleasantly surprised to discover that when I made new orders they were added automatically!
I love to have all my deliveries in one and it’s a really nifty app I imagine I’d continue using for years to come.
Having said that, here’s some feedback on how you could make it even better:
1. Explain that route is for tracking all your purchases in one place, the way it was presented to me was that this is a place to track that one single purchase I made originally and it was annoying to download an app just for that.
2. Explain that linking the email account allows for new orders to automatically appear on the route app.
3. While you’re at it, allow linking multiple emails to a single account. Some people use multiple email addresses and others just want to organize their own and their spouse’s purchases in one place.
But overall, really awesome app, thanks!!
Best app for tracking. Love this!
I can easily see everything I order in one place with who I ordered from and what I ordered attached. And I don’t have to search for tracking numbers! A package takes longer than expected or USPS doesn’t update where your package is at, I can see exactly what’s going on and don’t have to call or email anyone. If you shop online, you want this! Love the insurance too. Wish more stores offered it. There have been some sites I get unsure of because I’ve had a bad experience with never receiving a package and not being able to get ahold of the company. But if I have route I can get my money back if something happens! I don’t know how I lived without this. Love it. ❤️❤️❤️❤️
Yet another online login
Let's start with this, you can't track your package without A) downloading their app or B) creating a new login or linking a Google account to it. The USPS is crap to begin with when it comes to tracking a package, so how certain are we that the tracking info they show will be accurate? I'd much prefer UPS and FedEx to something where you aren't required to login just to see the basic tracking info. Especially since Route is a one off. I've never encountered it until the purchase I made that automatically linked it for me. It was unnecessary. I wasn't even given the tracking info to utilize the crap services that the USPS provides. Not thrilled about having an app forced on me or being forced to create an account just to track a package that would normally not require it due to the delivery service being used (whether they are good or bad). Good idea, extremely poor execution.
Great app + suggestion to developer
I really like the app! In the beginning, I didn’t realize you provided the reference number at the end of the email (possibly moving the “Your Route ID” section to middle or visible if marketing allows or redesigning it). I guess people in these reviews seem pretty annoyed at having been forced to do a few extra “taps” to get the insured details and items. Whatever it is, just let people get faster to your main UI because it’s REALLY GOOD. I actually love tracking the items. Also, the passive aggressive alert caught me off guard lol, didn’t get the point of “Real Talk”.
Doesn’t Seem To Do What It’s Supposed To
I guess I’m not really seeing the allure of this app. I downloaded it as a part of a birthday gift order I did a couple weeks ago. Granted, the shipping was USPS so the tracking is at the mercy of that system. However, the app never updated the package. After 2.5 weeks of waiting, the app said the package was delivered. After talking on the phone with the company, turns out that wasn’t true.
A pretty cool feature is that it will scan your email for orders and track them. However, that information isn’t correct either. My app routinely said “No delivery date” even though my FedEx tracking gave me a date.
I think the idea and the UI is excellent. The execution could use some work. I’m hoping to turn around and change this to a higher review after some time to work out the bugs.
I think it’s ok so far
I originally wrote a negative review bc I thought Route wasn’t receiving nor sending notifications . But turns out delivery is slower right now bc of COVID. Frustrating since I paid extra for 2 day delivery and it’s been 4 but there ware worse things in the world. So if Route keeps me updated I’ll give 5 stars
Response to Melissa: thanks 🙏🏽 yeah when I mentioned that my order is taking longer I knew it had nothing to do with Route. I am just saying that I thought Route wasn’t notifying me but in reality it was just that my order had not shipped at all 🤣 I def did email Ardent! Lol everyday I wake up excited for it to be at my doorstep but find out it’s still in friggin Massachusetts
Nice concept, poor execution
I do like the idea of a central location for all of my orders in one place, except it doesn’t do any of the things it’s supposed to do particularly well. Especially if you opt to not let them have full access to your email account. Worried about giving any developer/startup/app that kind of power, I tried to put in tracking numbers manually... except you can’t paste them in??!! You have to actually type them in—and they are absurdly long. Then when you finally get one in, it just says “Not yet shipped” for everything... even when you know they have shipped. So you either surrender all of your privacy, or you put in a great deal of effort to do all the things the app was supposed to solve... only to have it not work. Nope. Deleted.
Despite giving you the option of signing in using your Apple ID, the app will not function unless you are using a Google account. I don’t use Google. What is particularly irritating is that I signed up for Route thru GEM to track my monthly vitamin shipment. Both companies are about to lose a customer.
Update: Received response stating that there are alternatives to using a Gmail account, which is false because the app doesn’t function at all unless you sign in with a Gmail account. Additionally, Route reiterated that they can only automatically track my shipments by accessing a gmail inbox. Thanks for confirming that I have been paying $.98 per monthly GEM vitamin shipment for Route delivery insurance on a package that you are not even tracking because I. Don’t. Have. A. Gmail. Account. Sounds like fraud.
I was excited...
I think the app objective and interface are great, but poorly executed. My shipments are, in fact, moving yet the app still shows its waiting for shipping info. Multiple times now, I’ve had to mark a package as delivered when the app still shows its waiting for shipping info. I can’t see the multiple tracking numbers associated with an order or where each is at - again, “waiting for shipping info”
This app has worked once, maybe twice, out of about 8 different times it’s attempted to track an order. Not a great track record thus far. I downloaded about 4 days ago.
Update: I am now receiving notifications that items have been delivered, and those notifications are up to several weeks late..