I first started using Afterpay last month when I made a rather large order. The idea and the concept is really cool but the app is a pain to use. I made the first payment on my order two weeks later as scheduled and it gave me a notification saying that the payment went though and it gave me my new remaining balance. Two days later, me email gets bombarded with emails from Afterpay saying that my payment was declined and they had tried to take the payment over and over again when it didn’t work the first time. When I first authorized the payment on the app, I had the money to cover the payment. When they tried over and over again to make the payment, it overdrafted my checking account and put me in the negatives screwing me over for groceries.
Just recently, I had to make a switch to a new debit card through my job and when I tried to add it to my payment methods, it kept saying “Oops! There was an error in your billing information! Please try again!” Even though all of my info was correct. I went to the customer support section and found out that until the first order that you made is completely paid off, you can’t add another payment method! This service is not convenient at all and is a massive headache to try to use. I am going to pay off what I owe and I’m never using Afterpay again. I definitely would NOT recommend them to anyone.
If I Could give Zero Stars I Would
I used to love AfterPay. They were so helpful to me, but now after weeks of ignoring my issues, and treating me like I’m stupid I can’t wait to pay off what is owed and close out my account with them. I had an issue with my checking account and had to close it suddenly. I let AfterPay know and they said not to worry about it. Once everything was corrected and I could make payments again they would credit any late fees and everything would be fine. Well it’s not fine. I’m now no longer able to use them at all. After 2 years of perfect payment history and letting them know as soon as I had an issue and correcting it within a week I am now declined no matter what I try to buy. I have reached out to customer service and they keep telling me it’s automated, and it will eventually work again. It’s not. It’s been weeks now. When it declines an order it says to pay off more of what I owe like I owe hundreds of dollars. I owe $42. I’ve written on FB and they act like they care and that they will review it, but they haven’t. They haven’t even read my messages. They don’t give a crap about their customers at all. I will continue to find every place I can to give a bad review and give it. My goal is to reduce their good rating as much as possible. They obviously don’t care to help me so I don’t care if I hurt them. Think twice before using them.
Horrible customer service experience
Had an issue with my bank card for potential fraudulent activity so they sent me a replacement card. In the meantime of course a few of my afterpay payments didn’t go through and I had to wait for my new card to come in. So out of literally hundreds of paid off in time purchases I’ve had with them, they keep saying my purchase is too much. A single purchase of $50! When I don’t even have any open purchases. All paid for. So out of over $15,000 in purchases with them easily all paid for on time, now they are giving me a hard time. So I attempted to ask for help to just get this issue fixed and looked into. And instead they send me a automated message that literally solved nothing about what I asked. 🤦🏻♂️🤦🏻♂️🤦🏻♂️ oh well I highly recommend five stars to QuadPay, sezzle, Klarna and affirm!! Their customer service is outstanding !!! I had the same issue with them and they understood how the card issue missed me up but it was no issue at all!! If you’re looking into Afterpay check out the others i just sent! Klarna and QuadPay even are more advanced as you can use a virtual card to make purchases ANYWHERE !!! Same zero interest split into 4 as well!! Hopefully afterpay will fix this if not oh well I have plenty of options as do anyone else in the same boat 🤷🏻♂️🤷🏻♂️🤷🏻♂️
Love it but...
I have been using Afterpay for about 2 years now. I have spent thousands of dollars through them. I faced financial hardship due to COVID. I contacted them and they were very nice and said I would have to make my next payments until July. I really only needed a week or so to get my financials in order. I paid it off a few weeks later. I really appreciated them being so cool and I love that about this company (I had to do it once before when my card came up with fraudulent charges).
Now that I’m back to work I’ve been trying to use Afterpay like I had before. To my dismay and as another reviewer put it, I am being “punished” for my not being able to pay on time. I completely understand that this is a business and they can’t just go off the promise of the customer that they will pay. I just hate the way they go about it. I have been allowed to make a few small orders which I have been paying off early but I usually get an message telling me I need to pay off some things before I can order anything else (understandable). I paid off 3 payments and still wasn’t allowed to order anything at all. So basically they lied. This app is pretty much useless now.
Love this company!!!
I hesitated to buy any items that I couldn’t pay for or that I had wanted for a long time that were a little out of my price range. I came across Afterpay and absolutely love that I can now get the items I want and pay in four separate payments instead of all at once!!! This allows me to buy things I never could afford before because if payment installments I now do not need to take a large chunk of money and splurge once or twice a year instead I can buy whatever I want and pay over the course of the month. For the average working person this is an awesome app and awesome way to love a little luxuriously more than maybe you could have before this app was invented. I make my payments on time and am never charged any extra paying only for the items I purchased but if you are late the fee is not real exorbitantly high. Thank u Afterpay you guys seriously rock!!! You carry a lot of my favorite brands and look forward to the day that you have Too Faced cosmetics added to your growing list!!!
i never write reviews but dang afterpay is great like i have bought so so much stuff from places i usually wouldn’t because just a pair of jeans can be like $70 but with their plans i can buy like 7 things and have a $70 two week payment plan like if you still want to have money on the side but also buy things you can afford, use this app! like i am so grateful for this app i wouldn’t have most of the things i do today if it wasn’t for this app or apps like this. it’s so affordable!! i was happy when i found out this was even a thing and i’m still happy with how affordable it all is. and as someone else said i like how it tells you in advance when something is due. i’ve never been late but i’ve also read they give a TEN day grace period if you’re late with payments, AND the late fee is only $8. i also like that if you want you can pay some or all of it in advance. like idk it makes me happy this is so affordable and i can finally get the things i want. thanks to whoever made this for real.
Easy to Use and Practical!
I was fairly new to using Afterpay, having to go online each time to check my payment schedule or my order information, it was so slow and glitchy as my connection is not that great. Also in making a payment. I wasn’t sure if I could make a payment early and when I logged in on the server, again it was a slow a glitchy process. I didn’t even realize there was an app!! Downloaded it, and within seconds I had my orders there for me, with my payments shown and what is still owed on a little color circle ⭕️ chart. Also it lists it in a linear traditional way which is where you can click on it to enter your payment. It tells you at a glance what is owed in a dollar value statement and lists in various days out. It is so very easy to use. And I really like that you can search and look for retailers on there that accept Afterpay as a payment method. It is a top notch app. I have absolutely no complaints. Anyone who has an Afterpay account needs this app. Thank you!!!
Saved by AP!
By Davian Elijah
So I just got word that I needed steel toe boots for my new job and I was super low on cash and also certain types of boots fit me differently I range from Men’s 8-9.5 and I was looking into stores that were nearby that accepted Afterpay and had the boots I needed and in my size because there is a “order online and pick up in store” feature I was also looking for because I wasn’t going to be in town for my new job that starts right after Super Bowl, and couldn’t risk it getting my boots in on time. So thankfully DSW had some
Boots I walked in tried on 3 different sizes and made sure I placed my order before I left and just gave them a little heads up I submitted an order and they told me I should get an email in a few hours for pick up.
Only downfall was My first payment was due immediately good thing I had enough to cover the first payment.
Also it would be freaking awesome if Afterpay teamed up with SouthWest Airlines you know for those last minute emergency or get away flights. Maybe in the near future😉
Afterpay is heaven sent!
These folks at Afterpay truly care about us. Regular, hardworking people. They truly want us to be able to have nice things but still able to afford it. I’ve been using Afterpay for months and have found it to be the best payment option. I have used other “Payment Apps” but Afterpay is truly the only FREE one. The only way they would charge you is if you’re late on a payment which is nearly impossible because Afterpay e-mails you 4 days prior letting you know you have a payment coming up. No extra percentage to pay, no extra fees, nothing. I ran into some trouble and send a hardship form to Afterpay to see if they could delay my payments and they delayed my payments not only to the day I said I can resume but they went ahead and added an extra week so I can make I’m able to pay them. I can’t thank Afterpay enough. I will continue to use them forever. THANK YOU KIND PEOPLE! these are not greedy, money hungry people. they want to see you succeed as well.
I love afterpay....but
I love afterpay, I use it to buy myself anything I want or might need. I’m a mom of 3 who always puts my babies first and a lot of time that means I go without, which is fine. I really love afterpay, I use it to buy myself new shoes, sports bras, skincare products, etc that I can’t afford to pay outright for. It’s awesome. My only complaint is if you don’t have money in your account at 12am the morning you payment is due they count you faulty, instead of doing so if your payment isn’t paid by midnight the day it is due. I always pay my payments the day they’re due, the majority of the time I even pay them crazy early, so to have them count against me despite getting money in my account later that day (pay day) and making my payment is frustrating. I’ve never been a day late, always paid the day they’re due if I’ve not paid them earlier so I feel they should revise that. Other than that I’m just afterpaying my way on up. I appreciate the ability to get things and make payments, it’s a massive help for working moms and dads out there.