What a Cheating Scam
This app offers deals like a Shrimp Box for $5 and combo for $7 so if you buy both, Total is $12 plus tax. Yet the app ignores this and charges for each item in the offers separately for a total of over $18. That not cool. Also I have asked why can’t the Tuesday special of 2 pieces be included for $2.79. You have to enter the store and order this which I take offense to as it subjects me to higher risk rather that go to the mobile pickup at the back of the store. I guess they want me and others to go to KFC who don’t do this to us. Even when you place a mobile order there is a phone number to call which they do not answer. Let the buyer beware, this app cheats you so don’t use it. I my opinion the app is poorly written as it forces you to pick dipping sauce that do not exist and if you don’t pick it will not proceed. Other app (like McDs) ask do you want to customize which makes it much easier, this one forces you to and makes the experience unenjoyable. The app cheated me the first time out of $5 the second time I complained and got my money back and used it for the tip as the employees deserve it and are not responsible to really bad programmers. How hard is to to do the Math?
App seems fine
App seems fine. Didn’t have any issues using it. My only issue is with some of the underlying system. First, the app has no way of knowing if the store is out of something. McD’s and Starbucks can tell you that. Second, the store has no authority to refund money if they don’t have something, only substitute. My experience was ordering two banana puddings. Store was out and threw two fried pies in the bag without asking or telling me. When confronted the associate said ‘that’s what we got, have a nice day.’ Manager said they couldn’t refund online orders. Said there was a number in app to call. Couldn’t find that, so getting help was a challenge. Turned out the chicken part of the order was wrong too. Did finally get it all resolved. Note, the issue was not really with the app or Popeye’s, just one particular store, which is consistently disappointing. It’s just so darn close. Guess I will go to the next closest one from now on.
Clunky - App Needs Work
The check out process and the way offers can be added or not needs a lot of work. I had to find ways around the app in order to get an offer to apply even though I wasn’t doing anything wrong. On checking out, inputting the payment method was difficult. The keyboard to type in to fill out the form goes right over it and makes it hard to see what you’re typing in. Then you’re also not able to scroll down to see where the submit button is. I had to hit “return” on my keyboard while it was still up and then learned it would automatically submit the order. It was a little premature for me. I also would appreciate the ability to choose when I want my food for a later time in the day. I didn’t realize it would immediately submit and order for me for ASAP. Please reference pizza ordering apps like Domino’s for good user interface.
The tracking system is also highly inaccurate! I initially was told 40 minutes and then it jumps to 1 minute away while the driver icon is no where near me.
I ordered a spicy chicken sandwich with a side of fries and tender and they only sent me the sides and no sandwich. There was no way I could contact the store through the app, so I googled up the store and tried calling them but in vain, they didn’t pick up the phone once! I then emailed them (Popeyes, generic customer service) through the email Id on the app but again, it’s been so many days and I still haven’t heard from them. I couldn’t get my refund or my food. I called doordash because they are the ones who eventually deliver you the food when you use the Popeyes app, and they told me they’ll contact the store and let them know, but no luck. I mean, I get it that mistakes happen while packing food, but at least have a platform where a customer can contact you and these mistakes can be rectified. You can’t just make an app and then not put a number or a customer service link on it where we can talk about the orders delivered to us. It’s stupid and I was disappointed with this experience and I’m deleting the app. Guess it’s constructive criticism at my own cost. Whatever
You maybe scammed!!! I am missing food and my money!!! Horrible / No customer service
I placed an order using one of the trending offers on the app. I bulked up my order to meet the offer requirements. When my order arrived it was beat up and in poor condition. Looking in the bag I quickly realized that my order wasn’t complete. Only half of the items paid for was in the bag. I tried to contact the driver.. no response. I tried to contact customer service no direct number or chat... I tired to contact the actual store and had to call 6 times before someone answered. I was told Popeyes didn’t deliver my order DoorDash did; I was also told someone would be contacting me again with an update. I have yet to receive an up from the store.. I contacted DoorDash and was told because I order was placed directly from this app I cannot be reimbursed for the items I did not receive. So at this point I am still missing the other half of my order as well as my money. Save yourself the trouble and eat somewhere else! You run the risk of loosing your money and being scammed.
Love Popeyes, But NOT the app.
Downloaded it yesterday, order went through, got assigned a dasher, and 15mins later get a call from driver saying the Popeyes is closed. Why would they allow you to order if they are closed? Whatever , stuff happens , tried to see if they had a way to report the issue (there isn’t) fortunately dasher canceled the order, there was no way for me to do anything... despite this... I really want a spicy chicken sandwich .. they got me hooked! (They really are good!) so tried next day when I know they are open, now when I try to submit an order it just errors out , says they are aware of the problem and to “click here” if it keeps happening which just brings you to a FAQ page that is NO HELP, so way to contact about problems with orders, I hope they fix the app, and have a way for people to report problems to their developers, so developers have some idea of what needs to be addressed. And they certainly Can’t address problems that no one is able to report. I hope they fix it , but for now the app is worthless and gets low marks.
Worst app experience ever
I never had such a complicated horrible experience with any fast food online service or delivery company. I downloaded the Popeyes app and placed an order which I waited over an hour half to not receive my order the person who was suppose to deliver my order through the “Popeyes app” took my order took my food didn’t even attempt to deliver pretended and stole my food. Which you the way I ordered for my kids and I. What type of person no what type of (human being would take from out of child’s mouth) after I told her it was for kids she refused to bring my order . This is stealing I contacted guest support for the app the rep: Brian was very unpleasant didn’t voice no concern nor saw nothing wrong with what this person has done. They are very unaware they don’t even know who or what delivery service was suppose to deliver my food. They didn’t offer me anything for this terrible inconvenience I encountered. Horrible I wouldn’t give any stars but it’s not an option their app is horrible I will never use it again and don’t recommend to anyone.
App doesn’t work
I’ve tried twice to use the app to order. The first time I added the special to my cart and tried to order more food. The special disappeared. The store did not want to honor the special. They said they don’t have anything to do with the app (really??) the second time I kept getting an error message when I was checking out to contact my card issuer. I had two pending charges from Popeyes in my account so it wasn’t my card it is the app. Thankfully when I showed my phone to the store they honored the special. Same store different employees. Also compared to other apps for ordering this one is not set up very well. What is the difference between mobile and restaurant order? We can’t go in the restaurant so do they have curbside pick up? Is drive thru the only way to get your order, if so why order ahead if you still have to wait in line? Both times I would have just gone somewhere else but I was getting food for other people. What good is having a great chicken sandwich if you can’t use the app to order?
Horrible customer service
By loyal cuztomer 12345
I went threw drive threw and my food wasn't fresh. I was told to pull up ten minutes went by no one came to bring my food. I went into store no one ever got me fresh food and then told me it would take 30 minutes for tenders when I know it don't take that long! Then they gave me mild saying it was fresh when I ask for spicy tenders so when I took it back they told me to leave and I couldn't get fresh Fries as they promised for waiting for fresh food that I originally ordered with my meal! I had to sit in the store and refuse to leave just to get fries I was supposed to get with my meal in the first place. They was mad at me because they kept messing my food up and couldn't take it back which I have nothing to do with and didn't even want to keep the food. I was very disappointed especially with the young man who runs the store who told me leave and don't come back all because I wanted fresh food and Popeyes is already expensive to be getting cold stuff!
Great app support
A mark for a business is how well it addresses a problem. This may sound negative but in a busy world ignoring a problem I’d the easiest thing to do.
I put in a large order this morning and paid via Apple Pay. The order was processed and off to the shop I went.
On arrival there was no record of the purchase. A great store general manager did everything she could to find the order. It’s good to know that the store must have the order on their register. The emailed receipt is a reference only. So 45 minutes later I gave up.
I submitted an ‘issue’ in the app and headed my family’s house empty handed. While chatting I noticed that I received an email on my ‘issue’ asking if I received the order. Nope!
On the way home I stopped at the store again. They checked the register system and the order never made it from my phone to the store register even though it was paid ($105).
I checked my emails and there were multiple follow ups by Popeyes. I sent A quick message requesting a refund and 15 minutes later I received a full refund to my card. Easy does it.
The order may have been botched by the flood of orders during the Coronavirus pandemic at lunchtime but the quick resolution earned a committed customer that will return.