For the love of all things holy...
Stop making me check my email in order to log-in to the app! That’s is by far the most convoluted, unnecessarily complicated log-in process EVER. Just let me set a password and use it and then make the app remember that password. Then let me use facial recognition/thumbprint to “auto log-in” afterwards. That’s how all the other apps work. Why can’t this one???
While you’re busy making that much needed update... make ordering easier and customized orders an option. If I order a 14 tender meal, give me the ability to choose 5 spicy, 6 mild, and 3 blackened if that’s what I want. (Look at Wingstop’s app if you need a guide. In fact, spend some time looking at plenty of other apps... any other apps... sonic, chick-fil-a, Whataburger, Wendys... just a few of the apps I regularly use with ease. You will see why these aren’t unreasonable changes to request.)
The only truly valuable thing this app has to offer are the offers/coupons...and it’s the only reason you get 2 stars. (And while we’re talking about those offers... 2 CAN’T done on 5 tenders, 6 -yes, 5 -no. Someone’s going to end up still hungry... IJS.)
Clunky - App Needs Work
The check out process and the way offers can be added or not needs a lot of work. I had to find ways around the app in order to get an offer to apply even though I wasn’t doing anything wrong. On checking out, inputting the payment method was difficult. The keyboard to type in to fill out the form goes right over it and makes it hard to see what you’re typing in. Then you’re also not able to scroll down to see where the submit button is. I had to hit “return” on my keyboard while it was still up and then learned it would automatically submit the order. It was a little premature for me. I also would appreciate the ability to choose when I want my food for a later time in the day. I didn’t realize it would immediately submit and order for me for ASAP. Please reference pizza ordering apps like Domino’s for good user interface.
The tracking system is also highly inaccurate! I initially was told 40 minutes and then it jumps to 1 minute away while the driver icon is no where near me.
I ordered a spicy chicken sandwich with a side of fries and tender and they only sent me the sides and no sandwich. There was no way I could contact the store through the app, so I googled up the store and tried calling them but in vain, they didn’t pick up the phone once! I then emailed them (Popeyes, generic customer service) through the email Id on the app but again, it’s been so many days and I still haven’t heard from them. I couldn’t get my refund or my food. I called doordash because they are the ones who eventually deliver you the food when you use the Popeyes app, and they told me they’ll contact the store and let them know, but no luck. I mean, I get it that mistakes happen while packing food, but at least have a platform where a customer can contact you and these mistakes can be rectified. You can’t just make an app and then not put a number or a customer service link on it where we can talk about the orders delivered to us. It’s stupid and I was disappointed with this experience and I’m deleting the app. Guess it’s constructive criticism at my own cost. Whatever
Love Popeyes, But NOT the app.
Downloaded it yesterday, order went through, got assigned a dasher, and 15mins later get a call from driver saying the Popeyes is closed. Why would they allow you to order if they are closed? Whatever , stuff happens , tried to see if they had a way to report the issue (there isn’t) fortunately dasher canceled the order, there was no way for me to do anything... despite this... I really want a spicy chicken sandwich .. they got me hooked! (They really are good!) so tried next day when I know they are open, now when I try to submit an order it just errors out , says they are aware of the problem and to “click here” if it keeps happening which just brings you to a FAQ page that is NO HELP, so way to contact about problems with orders, I hope they fix the app, and have a way for people to report problems to their developers, so developers have some idea of what needs to be addressed. And they certainly Can’t address problems that no one is able to report. I hope they fix it , but for now the app is worthless and gets low marks.
You maybe scammed!!! I am missing food and my money!!! Horrible / No customer service
I placed an order using one of the trending offers on the app. I bulked up my order to meet the offer requirements. When my order arrived it was beat up and in poor condition. Looking in the bag I quickly realized that my order wasn’t complete. Only half of the items paid for was in the bag. I tried to contact the driver.. no response. I tried to contact customer service no direct number or chat... I tired to contact the actual store and had to call 6 times before someone answered. I was told Popeyes didn’t deliver my order DoorDash did; I was also told someone would be contacting me again with an update. I have yet to receive an up from the store.. I contacted DoorDash and was told because I order was placed directly from this app I cannot be reimbursed for the items I did not receive. So at this point I am still missing the other half of my order as well as my money. Save yourself the trouble and eat somewhere else! You run the risk of loosing your money and being scammed.
Worst app experience ever
I never had such a complicated horrible experience with any fast food online service or delivery company. I downloaded the Popeyes app and placed an order which I waited over an hour half to not receive my order the person who was suppose to deliver my order through the “Popeyes app” took my order took my food didn’t even attempt to deliver pretended and stole my food. Which you the way I ordered for my kids and I. What type of person no what type of (human being would take from out of child’s mouth) after I told her it was for kids she refused to bring my order . This is stealing I contacted guest support for the app the rep: Brian was very unpleasant didn’t voice no concern nor saw nothing wrong with what this person has done. They are very unaware they don’t even know who or what delivery service was suppose to deliver my food. They didn’t offer me anything for this terrible inconvenience I encountered. Horrible I wouldn’t give any stars but it’s not an option their app is horrible I will never use it again and don’t recommend to anyone.
Horrible customer service
By loyal cuztomer 12345
I went threw drive threw and my food wasn't fresh. I was told to pull up ten minutes went by no one came to bring my food. I went into store no one ever got me fresh food and then told me it would take 30 minutes for tenders when I know it don't take that long! Then they gave me mild saying it was fresh when I ask for spicy tenders so when I took it back they told me to leave and I couldn't get fresh Fries as they promised for waiting for fresh food that I originally ordered with my meal! I had to sit in the store and refuse to leave just to get fries I was supposed to get with my meal in the first place. They was mad at me because they kept messing my food up and couldn't take it back which I have nothing to do with and didn't even want to keep the food. I was very disappointed especially with the young man who runs the store who told me leave and don't come back all because I wanted fresh food and Popeyes is already expensive to be getting cold stuff!
Great app support
A mark for a business is how well it addresses a problem. This may sound negative but in a busy world ignoring a problem I’d the easiest thing to do.
I put in a large order this morning and paid via Apple Pay. The order was processed and off to the shop I went.
On arrival there was no record of the purchase. A great store general manager did everything she could to find the order. It’s good to know that the store must have the order on their register. The emailed receipt is a reference only. So 45 minutes later I gave up.
I submitted an ‘issue’ in the app and headed my family’s house empty handed. While chatting I noticed that I received an email on my ‘issue’ asking if I received the order. Nope!
On the way home I stopped at the store again. They checked the register system and the order never made it from my phone to the store register even though it was paid ($105).
I checked my emails and there were multiple follow ups by Popeyes. I sent A quick message requesting a refund and 15 minutes later I received a full refund to my card. Easy does it.
The order may have been botched by the flood of orders during the Coronavirus pandemic at lunchtime but the quick resolution earned a committed customer that will return.
No stars if possible
By BB app fail!
I ordered twice using this app, first time was Ordered for pick up and the restaurant took a while in finding my order, the line was long and I was flashing my phone to the counter and the restaurant personnel was taking too long to take care of my order but eventually was able to fix it.
Second time was ordered online for a drive thru thinking it would be quicker using this app but then I received an error, order did not go through, ended up ordering in person at the restaurant. Next day received an email for the receipt of the app order and was charged for it, I Called the popeyes restaurant and gave my info about the order and asked if they received any such order, staff was very nice to help me and informed me no such order came thru. Called customer service gave me an ID complaint number and told me someone will call me. 2 days later no call received. I was inconvenienced and charged for using this App. I am discouraging anyone on using this app. Do not even try.
By margarita esquivias
If I could give it zero stars I would!! I use mobile apps to order at restaurant ahead of time all the time so I was super excited to used this app as well. I made an order for pick up and everything was going smoothly or so I thought. When I got there the employees, who were beyond rude said they had run out of my items and that my order was going to be canceled. I know that up until I got there they didn’t even bother to look at my order cause it took them a while to get back to me and tell me they ran out. I live right by my restaurant so it took me 10mins max to get there so if they had run out of the items why didn’t they say that on the app before I paid! Lastly I have been trying to contact customer support to get my 40 dollars back for my order I never received and it is nearly impossible! Everytime I go here they do me wrong. Never again. I just want my money back and I will never mess with Popeyes