Come on BJ’s! You can do better, I’ve seen it.
So I received a response that my original complaint (see below) was passed on to the piers that be. We will see if that gets fixed. Now, they are “fixing” things don’t need to be fixed. For some reason they changed the coupon format on the app making things more difficult. Leave things be. Please go back to the other format for coupons. I left Costco cause they royaly messed up their coupon section in the app. I hate shopping. Knowing that what I need, you have; and that I can see if I can get a better deal will get me in your store. I don’t have a lot of time to mess with the app, and with flyers. Please, please, please go back to the last format.
I am writing about a concern that I have had for several months now. I’ve contact the Corporate office a few times, via phone, and nothing has come of it. My issue is that when I attempt to use the App to make purchases it will not allow me to. This is due to the fact that my credit card is linked to my P. O. Box. While I enter a physical address for delivery, or even if I want Store pick-up, it refuses my payment method stating that you cannot ship to a P. O. Box. I am not shipping to a P. O. Box, that is the address connected to my card. I called again yesterday. After a prolonged time of waiting for a Supervisor I was told that they would call me back in an hour. They never called. Why do I keep my membership with them? Maybe I won’t come next renewal.
HELP!!! WITH TODAYS TECH THIS IS TAKING TOO MUCH TIME
By Dom Paul'
Is there not a function for the customer to build a “favorites list or lists” for “quick and easy reorder” of very common items that both BJ’s and their customers know we buy over and over again. While the BJ’s app has the functionality to customize your specific order it’s time consuming to go through and add coupons individually and have to search for and rebuild your shopping list at every interval to reorder many of the items that we all know we repeat buy. In this day and age with the available technology, shouldn’t this be more streamlined to save the customer time and make this a better shopping experience. If this functionality exists and I’m not seeing it please let me know. From a loyal BJ’s customer who also occasionally shops the other warehouse stores, I’d like to see the functionality and app features streamlined to make it easier to buy!! <4-5 stars if this were a more streamlined experience>.
Anything you need a click away!
What I love most about this app and company compared to my previous memberships with Costco and sams club. Is that BJs not only gives you coupons through the app. But they try very hard to make sure their inventory is correct and always in stock. By far blasting their competition out of the water. Anything you need is a click away. The pick up order and the now same day delivery with instacart. It’s so versatile and easy! My nana could figure it out. Very convenient during this time of social distancing and if you are like me who is a stay at home mom with young children its challenging to leave the house for groceries.
Prices are more than fair. Their store brand name is better than some brand names.
I cannot love this app enough.
Con: I wish we had free shipping options like their competitors. But that’s the only downside.
Nightmare online shopping
It was difficult to navigate the site. I kept hitting the wrong button and had to pray I would not lose my cart. Having to place items in the search bar to find them was frustrating. They have a somewhat limited selection. I recognize they cannot carry everything. However, some staples should be there. They didn’t have sliced mushrooms in a can. Their selection of men’s body wash is awful. And so is the selection of men’s shampoo. People can’t buy what they don’t have. I could go on but it would just be piling on needlessly. The lack of true curbside pickup is unbelievable. Checkout was a whole other animal. First I managed to miss an item that needed to be shipped. The order went through the initial checkout process only to discover the shipping charge. Then I had to find a. Once found, I had to figure out how to remove it. Good luck with that. I stumbled upon it and got it done. Skipping to the other problem area is actually checking out. For safety I guess the site remembers nothing about your credit card information. Then you put the part of the information they want. The program will not let you. Then it red flags you because that information is not there. Okay enough. There was more
I shop frequently at BJs and get some really great deals. I will be honest that you need to know your prices because at times I get things on sale at other supermarkets at a better price. If it is something I use infrequently it does not pay to buy in bulk, but dollar for dollar when I break down the cost I get a better deal at BJs 95% of the time. I also buy lots of clothing, good quality at excellent prices. I also find that the set up of the Store also makes a big difference in how much I shop. For example I live and work within 1 mile of 3 stores (Remsen, Gateway, and Bayridge. ). I use the Remsen store for convenience but I absolutely love the Bayridge store because everything is so well organized (especially the frozen foods section) I can find what I want easily without roaming the store for the better part of the day which can be frustrating. The store is also very well stocked, and the staff is very helpful and friendly.
In summary if you shop a lot then it pays to shop at BJs the savings will offset the annual fee.
Too much work
Would be so nice if BJs can just make coupons auto so we don’t have to keep going through scrolling forever on what is on sale BFr we get to the club and then scroll again to see what was selected. And then in some cases want to try something new but can’t make the picture larger to see the exact type of the product. Is it too hard to enlarge a picture in this day of age???? The app it self works fine but the concept is out dated. Spend 20 minutes of going through coupons for 30 minutes of shopping I have to do per week. And then there are in club specials??? Just have all coupons come off auto and stop wasting money and environment resources on paper. Have the app show all coupons. Lastly good luck trying it id a coupon during the check out process. When the coupons come off all the way at the end I might add when u scan the product it is in Greek Hebrew or Arabic or some space language. Have the coupons come of when products are scanned so we can keep track. It is 2019 this is all common sense not some MBA degree stuff.
Not a happy customer
I Looked up a seasonal item & read that the nearest club Manchester, CT (used the store locator) had two of the items available. When I got to the store there was nothing, I couldn't find the item. When I asked for help at the customer service desk, the young lady looked it up and said it showed there was two available. I went back in the area she sent me and nothing. I asked for help finding the item but the young lady told me "there is no one to help, if the item isn't on the floor then we don't have it." I questioned "why would it say there was two in-store if you don't have them?" She replied "The system takes 24hrs to clear an available item once it's purchased, so maybe someone bought it recently & it didn't clear yet." I didn't want to continue the conversation because it wasn't helping me and the line was getting long. I had no other choice but to go to another store & buy a different style, brand & had to pay more.
I've have worked in customer service in the past. The young lady failed to call a supervisor or floor person for that department (which I asked for), maybe it was on a shelf up high. Also she could of looked up another store.
Express Pay is where it’s at!
No need to clip or pre-select coupons on the app. Scan item, and applicable coupon pops up with it. Silly that you still have to tell app to apply coupon. Can’t BJs just apply all coupons when you check out like a sale? Like who doesn’t want the savings?! Anyways this express pay is best way currently to get to use the coupons you want without having to search and clip or tap for over an hour. Only two downfalls with express pay. Limited to 15 items and a certain dollar amount - why?- and both times I have used it, person at exit either needed tutoring in how to “check” me out or didn’t have the device they needed to do what they needed so I had to wait by door longer than usual with just a paper receipt. Hoping in time if more customers use app, the employees will be more experienced and ready to do the clearance process at the exit. App itself is awesome! No more lifting items out of cart to scan and pay.
By Bev BV
I love the BJ’s app. It’s super convenient to select coupons I’d like to use before a trip and electronically load them on to my membership card instead of having to fiddle around with the paper coupons. I also like how you can search around at other BJ’s clubs near you to find deals if your home club doesn’t have the item that you want in stock.
The only improvement that I wish they’d introduce to the app is the ability to sort your clipped coupons by expiration date, that way you know what items you need to get a jump on purchasing. I also wish they would allow you to “unclip” coupons, should you change your mind. The coupons pile up quickly, so having to scroll down a lengthy list can be tedious if you’re trying to search for the coupons that will be expiring soon.
Regardless, it’s a fantastic app. Makes my BJ’s experience that much smoother. This app is a fine example of how technology can improve our lives and save us valuable time. 👍🏼
I love this, very functional App. I use the scan card feature so I don’t have to keep an actual card in my wallet. It also helps me know what’s in stock at my store before I venture out. This is great when it’s a special item, like that cast iron skillet I keep thinking about!
My main complaints are with the couponing functionality. I share my membership with my mother in law, but I’m the primary. She’s not able to use coupons now that they are only digital. I tried to upload every coupon, but it takes a long time. A select all feature would fix this! Also, coupons should reset after a short time so we can use them again before expiration. If my mother in law needs the same coupon as me, only one of us can use it?? Not good! Target app keeps the discounts on items locked in for unlimited use until expiration. That seems to be the way to go, not limiting it to one usage per coupon cycle. That’s ridiculous.