This app is great. Calm down.
By Cate Samosky
I’m confused as to why so many people would leave a negative review for an app that is still in testing and is literally unavailable to them.. I’m even more surprised that people don’t realize how common running tests like this is. Video games, other apps, even foods in restaurants are almost ALWAYS released to a smaller group or smaller region at first to work out bugs and get feedback. This is a very standard thing to do when releasing a new product.
That being said, as someone who has had the privilege to be in a testing region for the app, I think it’s amazing! All of your coupons and rewards can be accessed in one place, and I’ve never had any issues with delays in getting credit for purchases. However, my favorite feature is definitely the notifications for large sales the day before. Flash sales are typically only announced the day of to your email, so they can be easy to miss. But with the app, you’ll get a notification the evening before! There’s even been times that I forgot to check my rewards before making a purchase and the cashiers always inform me when I have some!
All in all, I think it’s an excellent app and an excellent rewards system. I get that it’s frustrating when you don’t have access to it yet, but you have to realize that it’s literally still in testing and that’s just how these things work!
Why certain places though?
People complaining about others complaining and my state doesn’t even have this program. Why isn’t this particular program not getting on that. It’s been, what? 2 years since this has been launched and these cities are still the only ones that can get and use rewards? Everyone wants in on the program not only three places. I would love collecting points from this store. As for others that are complaint about the way the rewards system works, it’s like any other rewards. I don’t think you necessarily have to spend hundreds at a time to get to a certain amount of points, you collect them every time you got to BBW or order from them. I’m not sure what more are you expecting out of them. I heard that some people can get a free candle no thanks to this program. So the next time you complain about any and everything, just think that not everyone has this problem in their state/city and missing out on a lot. I have my online account from this place and converted to the rewards program just in case if it makes it to my city which the looks of it, is gonna take a while.
I’ve said it once and I’ll say it again. MAKE THIS APP AVAILABLE FOR EVERYONE TO USE. I’m sure this app is amazing IF you’re lucky enough to live in one of the few places you can access it, but I wouldn’t know. Therefore, I cannot give it any more than one star. I understand that there needs to be a trial period but this is going on for way too long. There are so many of your customers who feel left out and upset. I’m tired of seeing people writing reviews saying we need to relax and stop complaining about this. That’s pretty much saying “well *I* have access to the rewards program and that’s all that matters. I don’t care if you can’t get the discounts as long as I can. Stop being ungrateful.” Try living in a state where it’s not available and we’ll see if you still have the same opinion. I haven’t seen the company even responding to anyone’s concerns and negative reviews about this either. They’re vague about everything and have no answers when people ask when the program will be available in their area. I am a huge fan of Bath and Body Works, but to me, they are showing that they don’t really care about their customers. If you can’t give people answers, they will assume you don’t care and aren’t trying to fix the problem. I wondered why I had never heard of this app and now I know. I’m very disappointed. P.S. I never write reviews, so you know it’s bad if I feel the need to say something.
Love the app
By Anesthesia goddess
Love the app and the ability to have the daily email coupons loaded into it for easy scanning at the register. The ability to earn free items/rewards is a huge plus. I just wish the value was upped a little bit for more selection and the sale prices counted for these (the possibility of getting a candle with my reward when they are on sale would be nice).
I would recommend putting in a points/purchase tracker in the app. Sometimes the cashier has scanned my rewards barcode but later I do not see the purchase counted/credited to my points. However, I have no way of verifying this by opening the app since it just gives me my overall points, not a breakdown of each transaction.
I also think the app should be used everywhere stores are available to make it fair for everyone. One last thing, even though I have loved using the app so far, I still enjoy getting coupons in the mail to use so I hope my app usage won’t start phasing out the mailer coupons for me.
Fully functional app
For those people that are CRYING about not getting credit for their past purchases you guys need to calm down and relax! If you chose to buy their products, that's all on you and not them! This rewards program is only convenient for those who spend a lot of money on their products on a regular basis. Even then, with all that money that they're spending I'm sure a little $14 gift, that they receive every time they spend $100, doesn't really mean anything to them when they're spending that much to begin with! (It's just a little thank you from the company, THATS IT!) It's better late than never honestly. They could have easily made the app like any other regular app, without a rewards program, and maybe that way people wouldn't of been crying as much! And to be honest, it's not like you'll be receiving a Range Rover with all the credit that you'll be getting from buying my their products! LOL
App not available in my area
So.... several years ago, I downloaded this app only to find out that it’s unusable in my region or state. Not sure which. I’m in Oregon. I’ve been shopping at Bath and Body Works since a store opened in my town 21 years ago. You can imagine how much I’ve spent over the years. Plus I never get the emails with offers or coupons even though I’ve signed up hundreds of times. Anyhoot..I ended up deleting the app. During the early part of the pandemic, when all stores were closed, I started ordering online. No coupons or offers were available for months so me and everyone I knew was paying full price for new arrivals. Then one day I noticed there was an app. I got excited, and went to download it and noticed it was in the cloud. Hmmmm.. strange. That means I’ve downloaded it in the past and deleted it. Imagine my dismay to find that it’s STILL NOT available in my area. Really BBWs?? What gives? People on the BBWs lovers FB group just gloat about the great coupons they get and the rewards they earn. 90 dollars worth of product for 11 dollars and no shipping fees? Really? How is that equitable? Please include every area in the rewards program app, or discontinue it...
Why can’t I use the app?
I live in Michigan and my state isn’t participating in a rewards program thing that won’t let me shop on the app at all because it’s the first thing you see when you open the app. There is nowhere to exit out of that, so I can’t even get into your app because of where I live...I can’t give any more stars than one because I can’t remember any app experience using your app.
I just looked in through the other reviews and to the people saying shut up about not being able to use the app, are you kidding me? Apparently it’s been THREE YEARS they haven’t been able to literally get out of this page that is shown every time you enter the app! That is so frustrating to see people saying to **calm down** and that the app is great because they live in the “testing area”, when probably more than half of us can’t literally open into the app and use it AT ALL. Bath and body works, we are in the middle of a pandemic and nobody can go out and just shop instead! Now I know why I didn’t remember using your app, I never did!
I don’t even see responses to any of the reviews from them so I’m expecting they won’t see this. Kind of disappointing...
Love the app but needs work
I noticed when I went with my friend to our local store that when she opened her app under offers she had online and in store offers ALONG with online and in store deals. I was excited as i saw a deal on lotions I wanted to take advantage of however when I opened my app I only had deals available and the offer for the lotion sale was not available to me. I read her deal and it was not a reward or a targeted offer from what I can tell. It seemed to be a generic offer extended to everyone. This made me start thinking I never see any offers on my app only deals and I started to wonder how many great offers might have passed without me knowing. Like i said I love accumulating my points and getting the notifications before hand on sales but this was a bummer for me knowing I’m missing out on my deals because my app doesn’t update and release them to me.
I'm Nee to Bath and Body works
By $#>JUST JUDY$#<
My daughter Amy lives in a small community far from a store and no internet so I often do her shopping. As I am handicapp I shop online often anyway.
Recently, I placed a rather large order because of the BOGO sales and buy 3 get 1 free. I was terrified when the actual delivery was STOLEN😤🥵! I called the next day after searching for the box and reported it. To my HAPPINESS Bath & Body works replaced each item immediately! I got the order by a different carrier to!❤️😇❤️
Next week on Monday I packed up my Daughters box with Shower gel lotions and perfume mist. Plus threw in some hand soap for my grand children. The COUNTRY APPLE IS PERFECT FOR FALL. I like the Japanese Cheery Blossom to.
I have wanted to visit an actual store for years but no electric chair and current a broken wheel chair...but soon I hope to go smell all the wonderful scents and products. I may be NEW TO THE WORLD OF BATH &BODY WORKS BUT IM ALREADY IN LOVE WITH THE PRODUCTS! Thank you again for taking such wonderful care of me! 😇🙏🙏🙏
Love this App
I downloaded this app about a year ago and got a free full-sized lotion with a purchase. I haven’t had the chance to go back to a B&BW until this past week and was pleasantly surprised at how easy it still is to use the app. I was worried my purchase didn’t go through, but then the points showed up and I realize there is a little disclaimer that says it can take up to 72 hours for points to appear. I’m not much of a scented soap person, but there is family coming for the holidays and I know they’ll appreciate it. I will be going back all the time thanks to this app and the fact that I moved to the middle of nowhere where there happens to be an outlet mall with a B&BW (talk about jackpot! I got a ton of $2 pumpkin scented soaps). Anyways, I am so happy with my purchases and this app because I would have bought the other stuff without the app anyhow. The app just makes it more fun.