An excellent and natural user experience
This app has positively wonderful UX / UI. Those responsible for it deserve to be commended and they should feel very proud. So, to the folks behind this: thank you. And please continue to design and build intuitive and delightful user experiences. To any director overseeing the development of this product: I imagine development takes longer, given such evident care. Know that the impact is real and that people do notice that care. Do continue to allow for timelines and schedules that have most likely been longer than other such apps given the attention to detail here. You are doing something right here. Thank you.
The upshot is that this app is a joy to use. The experience itself is so intuitive that the UI / UX fades into the background. I find that I stop thinking about it as I’m not hitting the typical snags or head-scratchers that many such apps have. I find that I’m not being annoyed by its performance or distracted by its transitions. It feels natural. And I know that creating a natural experience takes enormous care and attention.
Now, as for the behavior itself: it pulls and tracks all of my many packages and notifies me when events against those packages are generated. And, as I’ve described, it does this very well. I trust this app and I trust that its information is up-to-date and correct. Again: I trust this app! And you, reader, should too.
Fantastic delivery tracking app!
This is one of the very rare times that I’m willing to write a review, but it’s because I’m very impressed by the simplicity of Arrive that I just need to share my thoughts with anyone who haven’t used the service before. (Sorry if it’s a little lengthy)
I do a lot of online shopping and Arrive has helped me save a lot of time as well as taking the stress of constantly monitoring deliveries statuses from different carriers away. I have an account with pretty much all of US’s major logistics carriers(FedEx, UPS, USPS, DHL, Royal Mail + some international delivery services) so I can always be updated of my shipments, and honestly it’s a hassle and it can get hectic. But ever since I started using Arrive(which was suggested to me by an ad), all the purchases I’ve made and their current status are all organized into one easy to use app! As long as you have a gmail account that you use to make your purchases, Arrive will automatically sync the information into your account. And if you have a lot of completed deliveries piled up in your “main folder”, they have an archive that you can store them in for future reviews. And if you don’t use gmail, you can always add your own tracking information and you’ll be notified when your items are delivered, it’s very simple and easy to use so I highly recommend everyone to try it out!
Great, only a little room for improvement...
I’ve come to love this app. I can track lots of packages for free (unlike with the Parcel app), I haven’t seen any ads yet (again, unlike the Parcel app), and the design is very nice to look at. I like the shades of blue. The map aspect of tracking works better here than in other apps. I had issues with another app not plotting points on the map in China. This one does a better job and depending on which carrier you choose (e.g. you could track via USPS or China Post EMS for some packages), it may show you either Chinese or English text. A few suggestions for improvement are: make deliveries editable so you can change the carrier if you make a mistake (right now, I think you’d have to create another listing instead), improve the updates (refreshing the statuses doesn’t always do anything, I’ve had packages arrive but not show that even after refreshing), please add the SpeedPAK carrier (I’ve had several packages sent through this carrier when ordering from eBay), and make a view mode where there are no maps, so that you just see package locations (you’d see more at once that way). Overall, I’m very happy. I’m also grateful for being able to track so many packages without seeing ads (which are a pain and do show on other free apps). Thank you and keep up the great work! 😊
If you do any online shopping, whether it’s a little or a lot, nothing is more frustrating having to scroll through and find each email, write down each tracking number, and then individually enter each one. With ‘Arrive’ all you do is sign up with your gmail account that you use for all your online shopping, and it automatically updates and adds each order to the app. Only thing I hope the app adds with some more time, is the ability to use any email provider you prefer. I know a lot of people that would then be able to download and use this app as well, if it accepted all/any email provider. Other than that, I cannot imagine not having this app on my phone. Now I don’t have to write the tracking down, and go into the coordinating shipper app. They all auto sync right to the app because of the email address I use. It’s so easy and super organized! I definitely recommend downloading this app even if you don’t do a lot of online shopping. It just gives you one less thing to worry about. Oh and the best part is that it attaches the order/receipt to it, so if there was a problem that occurred, you would be able to get all the information right within ‘Arrive’. I think this app is going to be especially helpful during the holiday season.
Great in theory, poor execution
This app is such a great idea— in theory. A platform where I can track all of my deliveries from different carriers in one place? Sign me up! Well... unfortunately the execution is less than perfect. I’ve been using the app for about 9 months now and have identified two main complaints:
1) The tracking updates are ironically never up-to-date. Every single time I am tracking a package, I always have to visit the actual carrier tracking website to find out where my package is... Shop usually doesn’t update for several hours! Very unreliable and frustrating, especially when you’re waiting for an important delivery & it ends up sitting outside because you had no idea it already arrived. Not cool!
2) Despite linking my email, the app can never seem to figure out how to pull the tracking information from my order confirmation emails. I always have to input manually. Less annoying than the tracking issue, but still disappointing. Other apps I use have mastered this, so I would encourage the Shop developers to fix this.
Overall, 3 stars from me. I want so badly for this app to work, especially now, since we are all stuck at home ordering deliveries more frequently. Unfortunately it’s just not there and doesn’t do a good job of what it advertises. Might as well copy and paste the tracking numbers into Notes and do it myself...
Slow and/or out of date updates make this app almost useless
By Aha warmer
The concept is great and fits into the current environment I which shopping and purchase are Happening online. Who would like to track their purchase from order inception to good delivered? This is where I have found Shop to be lacking. The order appears in the account linked to you quickly but There is little useful information beyond what you would get in an email confirmation from the store. From there I’ve found the app to be somewhat pointless. Most recent example would be an order placed weeks ago. Once the order showed shipped it just spent days on the location map in the state from which it was sent. I repeatedly checked on status but it appeared as no movement. I checked this morning and it moved from one city in the originating state to another city in that state. Early this afternoon it just showed up in the mail. I then got a notice hours later after delivery from the app indicating that it was out for delivery. Then later in the day, hours after it delivered got another notice that it was just delivered.
Can’t really say that I see the purpose or the benefit of the app. The USPS service app gave far better updates and provided greater accuracy.
Other orders showing up in Shop have the same issue so can’t say that I’m terribly enthusiastic about it. It doesn’t do any harm so that’s good, I guess my point is...it doesn’t do much at all.
Tracking status still frozen
By Keiron Smith
This is hands down the best looking and most user friendly tracking app out there, but it doesn’t work properly. It automatically read the shipment information from my gmail account and added the tracking information with the correct tracking number that I confirmed in the details tab, but the tracking status does not update. It’s stuck on waiting for details from fedex... I see other users are enjoying it seamlessly so this must be a bug. When the developers fix this bug I will change my review to 5 stars. I will continue to use this app to see if it is fixed.
Funny thing is I only found out about this app while purchasing Mochi ice cream from Mochidoki’s website. After my purchase was complete, the status page showed a link to this app that would track package and progress of my frozen ice cream. What a coincidence that it doesn’t even work with the website it was advertised on.
Edit: Even after the latest update it still doesn’t function properly. My packages status is frozen, I have a package that’s has already been delivered since yesterday saying out for delivery and another that’s out for delivery saying it’s at a sorting facility out of state. Come on developers fix this bugs please!
“What A Month”
After a month of waiting on this package to make it’s way overseas, it was exciting to watch every stop it made, once it reach the states. It could use more details, such as a direct address so those of us who like to check everything don’t have to google search the streets to see the location for ourselves. Also, twice, the current location bullets were not in the correct location on the map. The first time wasn’t so bad, since the location was only across the street. The second time was when the delivery was complete. The marker was well over a mile away from my address, even though it was delivered correct. I wasn’t home all day, so I made the appropriate calls and was fighting agitation all day at work wondering if my order made it to my place or not. Each misread location wasted my time in efforts to get to the bottom of it, so I hope that your accuracy with markers becomes a priority, if for nothing more than perfect customer service and our peace of mind.
Unfortunately for me, in the end, what I had ordered wasn’t what was sent. So my first experience with your tracker involved fraud, which has nothing to do with you at the end of the day.
So again, the app is great. It just needs a bit of tweaking. Thank you!
Great App For Free!
I was a dedicated Slice user for years, but switched to Arrive when the former introduced a pay scale. Arrive isn’t quite as visually appealing, but it’s also not an app that you will spend a lot of time looking at. Once you’ve authorized the appropriate email accounts, it does a very good job of scouting messages for tracking numbers and adding them automatically. (If it misses a few, they’re typically linked via a shipping notification email and the tracking number isn’t explicitly listed. Can only expect so much.) I like that I can rename my shipments to a more descriptive/meaningful title. Notifications are timely, which allows me to keep an eye out for deliveries and not worry someone may grab it before I get the chance.
On rare occasion, the app will show a delivery as late and I will have to manually mark it as delivered; I don’t think it’s due to running low power mode as I almost always do this (i.e. I receive notifications in this mode, also). It is uncommon enough to not be personally bothersome. If I were to suggest any change, it would be helpful to directly link to the official carrier tracking page after clicking on the tracking number from shipment detail info. Nonetheless, a really useful app (free or not), and a steal for free.
So during my experience with Arrive I had no problems up to now, I mean they’re small problems but they’re annoying. I went to rate the app on the App Store and unfortunately it kept saying “You cannot leave a review when you don’t own or have not purchased this app” which made no sense, sense I did own the app... so I decided to remove and install the app again ( and if you see this review, it means reinstalling the app once getting that error message works ) unfortunately my items that were on my tracking history were not there once logging back into my account... but that didn’t bug me too much sense I got an email from the shop I bought from and they sent a button that takes you back to the arrive app so you can track it...
But others might lose/ accidentally delete an email or a pinned link to get the tracking information... so it’s hard to get that information back once you re- login... but I have some good experiences with the app... I personally like the quick notifications telling you what’s happening to your package... the confetti that shows up once your package is shipped and the no crashes... some tracking apps ( ones I’ve used ) usually crashed or lag but this one doesn’t.