Items Stuck in Processing Limbo
By iPhone Appaholic
Much like a Hellmouth, black hole or an oubliette the Hot Topic and Box Lunch apps are stuck in a demonic limbo of uncertainty when it comes to the track of your orders. I have expressed my concerns with both never showing my items are shipped to customer service and it is really not a big deal to any or them as they know there is an issue. Sad part is now I have to call the stores or customer service to check on my purchases as if these companies are my child. Just found out my item is at the Hot Topic store AGAIN and never received a call or email.
Oh and I know I will get the same response here from customer serve/the app developers to, “contact us so we can resolve this”. I think four years of my input is long enough and you still haven’t fixed the issues. On a positive note, they can take my credit card payment quicker than a New York minute, so your payment transactions are working perfectly.
Hot Topic App Could Use Some Fixes
They need to improve / fix the navigation of the shopping experience. After clicking a specific item, there’s no way to go back to where you last left off; the back arrow is the only way to go back but that takes you all the way back to the beginning of your search. For example, I’m on page 14, and after clicking back, I have to start from the beginning and set all the filters all over.
Also, I don’t even try to apply hot cash codes in the mobile app because the pricing is not reflected correctly after their application. I have to use a web browser to get the updated pricing.
It’s pretty annoying, making it an unpleasant shopping experience. I personally use the app only to make quick searches. This only applies to the App, but Hot Topic overall is a pretty awesome store to shop at.
The bugs just keep coming...
When this app first came out, I really loved it, but as time went on, things just kept glitching. The wish list started first; it wouldn’t show my list or would say my list was empty. Then it stopped showing all tracking of packages; says “processing” all the way up until after it’s delivered (or not delivered in some cases). Then today it logged me out (which the app never has done before), and when I tried to log in, it says my log in info is wrong, changed my password, still didn’t work, but when I tried the actual site, my log in worked. But then the site let me down because when I went to check out, it wanted me to reenter my card info (even though it was already saved on my account and was not expired), and in the time that elapsed for me to reenter my card info, the item I was trying purchase sold out. Not happy with HotTopic all around right now.
It okay but..
I downloaded the app yesterday and everything was going perfectly fine I was putting stuff in my cart and left to ask my friend what she wanted so I can buy her something I come back 5 minutes later and see that it logged me out of my account so I put in my password and email but it kept saying it was invalid I tried resetting my password but it kept say it was invalid and then I tried making a new account but since I have my phone number on my first one I could not proceed.
Print On Demand Poor Layout
Any time I’m searching for products I want, I get so frustrated and annoyed at the number of print-on-demand listings. A new listing for the same design in every different color and style. They clog up the search results and there’s no way to filter them out without filtering out other clothing items that AREN’T POD.
Either give the option to filter these out, or do what literally any other retailer does; add the color choices to ONE listing, and maybe even style choices. The idea is that they’re custom-made, right? So let the buyer choose their size, color, and style for that design under one listing rather than making a bunch of different listings for every variation.
I hate using the app JUST BECAUSE OF THIS. A lot of the things I look for have very few search results, and it’s hard to look for anything new when all I see is POD listings.
Please fix this.
Was great at first...
I bought from this app twice, bought from the mobile site countless times, never had an issue with the app until today. My second order; three dresses, they show up in the mail except one of them is not even a dress, but a shirt. Called customer service and they said they’d send me the right item; even got a new order number and everything! Only to get an email a day later saying that the new order that would send me the right item was cancelled. Like I said, never had a problem with the app before, so I checker the mobile site and see that my size was out of stock, which the app DIDN’T indicate at all. In short, I like the idea of the app and I really hope they fix it so that it is current and all of the information on the products is correct.
Terrible login system
Hot topic requires phone numbers to create an account and they ask for it in store, but it seems that the store registers the phone number so when you go to make an account with that phone number it already set one up that you can’t access. Pretty dumb system I want to buy online but I don’t wanna waste all the credits I earned and I can’t even create a new account because my phone number is tied to the other account.
I love this app but...
This is a great app but lately there have been some inconveniences. When the hot cash discount was going on a friend and I were trying to finish out an order and we put in our shipping address, clicked the one that they found then it showed that we needed to fix our address. Eventually after fussing with the same “problem” we gave up and missed the deadline. Today I am also having the same problem and there is nothing wrong with the address I typed in. I do not want to miss it this time I have items that are Christmas gifts. The store address is “incorrect” also. Please fix this soon. Thank you
New Updates Needed
I love the app it is easy and keeps me updated on what for sale and allows me to find a lot of things I’m interested in. However I dislike the wishlist portion, I always find items that I don’t like on it and when I attempt to delete them I have an error. I have also tried twice to tell them to correct this but it seems it goes unanswered. Edit: They changed it and it looks great and it states it “fix” the wishlist problem however I tried it and there are still items which I never seen on my wishlist and again tried to remove it but nope won’t go away and continue to give me an error.
Won’t send reset password link
I’ve been trying to reset my password on my account for DAYS, yet every time I hit “Forgot my Password” and send my email, I never receive an email back from Hot Topic with a link to reset my password. I’ve tried for several days now. I’ve tried creating a new account with a different email but because my phone number is in use with my current account - I’m unable to create a new account. I ordered something using Guest since there was a sale but since I can’t get into my account, I can’t even track it! I’ve tried all of the passwords that I could’ve used, but they’re all invalid. I’m severely unhappy with this app and the website.