Kinda disappointing tbh
The app worked really well for the first few weeks I had it but randomly it starts showing my car as offline for days on end or it won’t send me notifications about when my trips have stopped and started even though I have my notifications set to on. It went back to normal after about a week which is kind of a long time considering the point of the app is to somewhat prevent my car from being stolen but what’s the point if I can’t even rely on it. Just this week it started bugging out on me again saying there’s a disturbance recorded on my car so I run outside to check but my cars absolutely fine. I’ll be driving home from work and instead of the app saying my trip started at work it’ll say it started at my house which they’re 15 miles away from each other so it’s hard to get the locations confused. The lag between starting my car and receiving the notification on my phone is ridiculous I’ll have been driving around and the notification wont show up for about 10 to 15 minutes and that’s when the app is being normal. I’ve deleted the app and restarted my phone and redownloaded everything thinking that could help but it doesn’t. This app has some really bad bugs that definitely need to be fixed. With that being said tho when the app is working it’s pretty nice to have. There’s a WiFi hotspot in your car and you can track it as you drive as well as see your battery voltage and an overall car performance.
Excellent app and Excellent service/program
I am very pleased with T-Mobile and there Syncup App/Program they offer. I have there Syncup Drive OBD device which provides WiFi and engine diagnostics on my 2016 Chevy Silverado for $10 month and this app notify’s me of just about anything wrong with my truck from a passenger who has taken off their seat belt in the back seat to an engine problem or even if my truck has been hit/disturbed while I’m not physically present including if my truck has been moved, stolen and or tampered with. Not only that but it gives me redundancy of having another cellular network when I’m traveling. I currently have AT&T for my iPhone but if it were to fail while I’m out in the Everglades I can rely on T-Mobile’s network soon to be New T-Mobile after the merger with Sprint by connecting to the WiFi for more coverage/reliability and safety. It’s like having 3 cellular networks in my truck. This app and program has been excellent to me and I am really thankful for what T-Mobile has done with it. Also gives you road assistance with Allstate but I haven’t used that feature yet and hopefully I’ll never have too. Five Stars, Awesome App and Service.
This App Gets Things Running
I love this app! It includes free Roadside Assistance for crying out loud. I like that I can track everything about my car, generate an LTE hotspot, and get real-world MPG. I’ve used trip stats to get data about which gas stations my car likes best. Surprisingly, regular Unleaded yields worse results but by worse I mean the exact MPG my SUV is rated for while the premium fuel at Exxon is betting better MPG. I find my results surprising bc Consumer Reports, KBB, CNET, & any well respected auto magazine has argued that unless your vehicle requires premium fuel there won’t really be a difference. I’d challenge that 8-20 better mpg is noteworthy though especially when my manual states Regular Unleaded is fine and makes no recommendations for Premium fuel. Anyway I’m probably basing my 5 star review of this app a whole lot on the MPG analytics, but I do also appreciate that service warnings come up in the app, and recall notices for components if they've surfaced. The app compliments the SyncUp Drive a whole lot. It's a smart way of connecting the car people already drive. No kidding, I wish more solutions were as brilliant and useful as this one.
The SyncUP Drive saved my car!
By Happy customer tho
I love the SyncUP drive! So much that I have one in both of my cars.
One night, I was out with some friends. Randomly I got a notification from the app stating that my vehicle had started a trip. I immediately run outside, and see that my car was no longer in the parking stall! I instantly opened up the app to go find out where the car was headed. Through the SyncUp Drive Application I was able to see exactly where they are driving. So I call the cops, get in the car with my friend, and begin to pursue my stolen car. Shortly after, they pulled into a neighborhood and turned the vehicle off. The app gave me an exact address which I gave to the 911 operator. As I’m driving to the cars location, multiple cop cars with sirens on pass us heading to the given location. We arrive to find 7 cop cars there with the suspect in hand cuffs.
I was told to approach the scene, and let the officers know that this was my vehicle. I show them the SyncUP Drive application and explained everything. Ended up filling out some paperwork and got my car back right away!
Thanks to the SyncUP drive, I was able to recover my stolen car within 20-minutes. I love the SyncUP and recommend it to anyone!
It can be a great app.
I have come to believe that, the people working on this app are amateurs or students learning how to develop an app. It can be a great app, it has great features if only they can work correctly. First example, I received a notification today saying there is an update. When I pushed the update button, it took me into the app store. At first I thought I push the wrong button. So I went back and tried it again, but the same happened and i didn’t get the app updated. even now it still says I have a new update.
Example two. It’s almost impossible to rest your password without T-Mobile tech guy( and keep in mind only a handful of T-Mobile tech can help you with this issue).
Example three. The maps are terrible compared to the original.
Example four. There is about 30minutes to an hour delay. It supposed to notify you on smarts phone that your cars has started the moment you turn the ignition key or your car is moving. This app doesn’t do that, it used to when it was first introduced.
This suppose to get better when there is an update, but this app it’s the opposite.
What Happened To Car Icon?
I'be been using this for about 3 uears now. I really like it. When a trip starts and you pull up the map it use to have a little care icon that would track on the map. After the last update it disappeared. Nothing but a thick pink line that tracks the route now in near real time. Not a big deal, just wonder what happened to car icon? Maybe they eliminated it because it was taking too mich to process? It use to even turn in the direction ot was teaveling when the car was making a turn too.
The Hotspot is a great feature I use a lot to stream audio. Speeds are pretty bad most of the time though. 1.5mbps or less. Usually less and thats with 4 or more bars. Not too annoying as it still does the job because the streaming player app lime TuneIn or Sirius All Access will buffer up to compensate for the low bit rate. Still, hotspot should be performing much better than that but I have lived with it.
Love this thing
I haven’t had any dramatic event since I got this thing except one time a person cleaning the parking lot bumped the car while I was in the store. I checked it out and was pleasantly surprised to see that not only was my car not stolen, but the parking lot was getting cleaned up.
But the best thing that this app has done is run diagnostics and alert me of check engine lights and codes. Sure we could buy a tester and stick it on the car whenever the check engine light comes on or take it in to the dealership and pay them to do it but how great it is to not have to do that. We know whether it’s a minor issue that can be taken care of at our leisure or something more urgent. Also love the list of recalls! Who does that!? Not something that you’d think of as a convenience until you have it!
Working from a laptop is amazing when a passenger with the mobile hotspot! What else can I say about having WiFi in your car? We frequently visit family living 1 hour and 2 hours away and the ability to continue working while my husband drives is amazing!
I’m excited for the updates and to see what more this app can do! Thank you for continuing to develop!
Pays for itself many times over
The notification of telling where to get the cheapest gas pays for itself a couple times over. Even more savings to help me tag my business trips and expense them. Am sure many sales people lose hundreds of dollars annually - like me - because forgetting to expense mileage. T-Mobile’s SyncUp Drive is a great tool for this. Also hotspot included when I have the kids. Then also get notified on speed, leaving zones. Just recently device told me my check engine light reading was a specific issue with my thermostat- I have that info to my mechanic saving me a service fee for troubleshooting. Time to get another one.
FIXD, Here I Come...
The app created duplicate cars that I had to merge for one of my vehicles. Twice. Then, that car has an ongoing issue (Fiat 500 - needs an oil change bad, and it shows on my dash as a check engine light). After two days the app was still showing that the car "had no issues".
Next, since the rep said that it could handle multiple cars, I tried it on my Sonata. After having another "duplicate car" issue created by the app, it finally worked. I entered mileage for both cars and named them. "Big Red" for mine, and "Betty" for my wife's Fiat. Cool.
Day three: my wife leaves for work and I get a disturbance and trip notification for my wife's "Betty". Cool. I tap the notification to see the app in action, and all of a sudden the app crashes the notification but the app is still running. Not only is the notification missing now, but "Betty" has disappeared from the app into thin air. There's only "Big Red" left as if my wife and her "Betty" have been raptured, and left me here all alone. I want my wife, and her car back, and we're going to get FIXD.
Now this app just gave me a notification that my car "Big Red", the Sonata, has just completed a trip and is now about 20 miles from here. MAYBE MY CAR HAS BEEN STOLEN! I go outside. Nope. My car is still in my driveway.
So far as the APP is concerned though now, my wife and her car have been raptured, and my Sonata has been stolen, so now I have to get an Uber to go look for all three of them.
Pretty awesome, a few things to change
First of all, we love our SyncUP Drives. Hotspot on-the-go, roadside assist and a cool dashboard. I cancelled my OnStar and use this exclusively as a much better solution, with way more features than I could get from OnStar in my 2010 Saab and 2008 Audi.
I’ve been waiting for a device like this for ages — so glad someone put diagnostics and WiFi sharing into one simple device. There’s just a few things I’d like to see:
- Crash notification. As others have mentioned disturbance notification isn’t that great, because getting into your car counts as a disturbance. What would be great is if there was a notification of crashes. OnStar knows when air bags are deployed and can send help, SyncUP Drive should at least be able to notify family members (or fleet members) if something bad happens.
- Customization: I get that they’re working with TMobile so they have to use the ugly purple everywhere, but it would be nice if I could assign an app color theme that goes with my car, so it looks like it belongs.
- Fuel level indication doesn’t work in my Audi. Bummer.
Otherwise, off to an awesome start. This thing rocks, and I hope it just keeps getting better!