Keeps logging me offline
I recently had a trip which I accepted, half way there the trip disappears, I close out the app and reopen it and the destination is back, I continue to the destination, pick up the passenger, drop her to her destination & complete the trip. About 20 seconds after I pull off the riders destination pops back up as if I hadn’t dropped them off yet. I click complete ride and it goes away. About another 20 seconds the same exact thing happens again. So I click complete ride once more. He continued doing that for about another 15 mins even while I’m going offline and canceling the ride over and over. Even while “offline” it would pop back up telling me now that I still never even gave the rider a ride at all, it would tell me her starting destination again. So I jus kept canceling the ride. Eventually that ride issue stopped and now whenever I go online, I’m online for a couple mins, put my phone down to down whatever, but leaving the driver app open to hear and see if a ping comes in. I’ll randomly look back at my phone and it’ll say “offline” when I know I was “online”. This JUST started happening so I’m a bit confused. It’s a nasty glitch that I’m afraid is causing me to miss $$. 😔
This app needs work
By bonkers !!
I have only been working with Uber for about 4 weeks and have been VERY eager to earn money !! I have done OVER 137 trips and it says I have declined 30 trips !!!!! There is NO WAY I have missed that many and I have NEVER declined 1 trip !! But the WORST one is where the app messed up while finding trips, and a customer called me from a previously accepted trip that ‘dropped off’ and went back to looking for trips. He seemed desperate to get to the airport so I agreed to take him. I verified with Uber that I would be covered insurance wise even though the app was OBVIOUSLY having issues. I tried 6-7 times over 10 days afterwords to reach out to CS to get this trip ‘fixed’ so I could be paid. The kicker was when I received an email notice that I would NOT be paid due to NOT contacting them within 10 days and to “in the future be sure to notify Uber within 10 days of any issues”. To say I was upset would be putting it lightly !!! In calling CS I informed the rep that it was not their personal fault but I was VERY upset and took it out on them. And she was able to ‘fix’ it right then !!! WHY DID IT TAKE 10 days & 6-7 reps before I could get it resolved !?!?!?
I am gonna get my CDL license so I can make REAL money driving for delivering goods instead of people so I can provide a living instead of just side hustle money with Uber .
This is such a shame since I love to meet people and drive my car !!!
There are good days and bad.
I have no idea why you allow ratings that do nothing to help your drivers improve. I have never done anything to deserve less than 5 stars, other than when there are app glitches, and when I get rated below I have no what I need to improve. This is the most frustrating thing for me personally. Hardly any riders tips me and I am polite, careful, and help them with their bags or assistance getting in out of the car when needed. We are providing a service that takes most of our fare and tipping should be automatic. The only other thing that could explain no tips is if the company is taking them. But how can that be proven?
I am grateful I have a job to work until I can find something better, but I constantly worry about what will happen if I ever have a real problem with a customer or anything else really. I have been driving for almost two years now and wish the fear of actually being able to trust the company I work for would go away. You have so many drivers though so the opinions of a few don’t seem to be worth your time. It really is not becoming worth the wear and tear on my personal vehicle with prices going down and the passengers having no idea what we have to pay just to drive for you all with commercial insurance costs, fuel, tires and everything else that goes into taking care of our vehicles to provide safe traveling for YOUR customers.
Need improvement for security
Before I start with the security matter that concerns me I would like to highlight the fact that I put a destination that I was going to and what happened was that the gps put me trips that took me far away from where I was heading to and also I didn’t make it on time which shouldn’t be happening.
Know the security concern, I live and drive in Miami. I started doing uber about a week ago and on my first day I picked up a person who was heading to the airport and started complaining because I was delayed dropping her off but it was because of the gps. It took me to a street one way to the right and the gps was telling me to take a left. At least I was familiar with the area and I could make a turn even though the person was complaining because I wasn’t taking the route the uber app was showing to her and to myself as well. But it could cause a huge accident, plus the gps is not very clear at the time of using it. Even though is not recomendable to switch apps I’d rather use Waze instead of the Uber navigation since the route directions can be confusing sometimes and the customers gets mad because I as a driver didn’t took the correct ways. Last but not least we should have the opportunity of having unlimited destinations to take more advantage of the app and other placed rather than only home. Otherwise, the app works really well overall.
Useless Customer Service
I have only been driving for a month and 141 rides but have been in contact with Uber customer service 4 times and they have never resolved an issue any of those times. 1 - Received a 1 Star rating and wanted an idea on what I did wrong and then explain I did have a passenger with special needs (his words) have issues getting out of my vehicle and left his phone in my car. Mom called and apologized and we took care of it but just wanted Uber to know.
2 & 3 - I have had 2 riders call me and want me to cancel the ride because they can’t figure out on their end how to cancel on the Uber app so I cancel and get dinged.
4 - Acceptance rate - For some reason I keep missing rides with the Uber app and not Lyft. I’m at 97% on Lyft only missing 3. On Uber I can’t get above 84%. I think it is because when I am helping with luggage or opening the doors for riders the rides are coming up. On Lyft they automatically put them in the que and I asked if I can make it so Uber does the same thing because I can’t get to 85% to become GOLD.
On all these issues they just keep saying no one can call me back but they will pass on the information. You would think they would want input from a new driver learning for the first time but that’s not the case with Uber. Just go out and have fun giving rides and enjoy your riders and try not to worrying about the stats because they don’t track them fairly...that is my opinion of coarse.
Have a great day..
Uber Eats driver
The app is pretty great. I ONLY do UberEats.. The quests are generous and help make you extra money. I actually do this full time now to focus on my own business and I get by. However, they should have an option for us to decide if we are willing to deliver out of the state. I understand that people that aren’t from NY or NJ think traveling in and out of the city is a breeze, and when you live in Jersey City and Bayonne it really is, but that doesn’t mean I WANT to go back and fourth, MORE THAN ONCE in a day, let alone an hour, idk how tolls are anywhere else but getting into any part of NY is EXPENSIVE. Especially now that the pandemic has made the state of New York even more broke. I don’t mind doing it, but there are days when it’s just not worth it and when I really just don’t want to. So please, idk if you people at Uber actually read these but please consider giving us an option to travel out of state, or maybe give us an option to enter how many miles from our preferred location we are willing to go. And can you maybe figure out a way to get us to our destinations without having to pay multiple tolls, I’m doing this to make money, not to pay 2 to 3 tolls for a person who’s only gonna leave a 1-2 dollar tip. If there are going to be multiple tolls, you should figure out how to make it worthwhile.
Accomplishes the minimum
After driving for UberEats for several months I can say the driver app does the minimum of what it needs to do to connect you with deliveries. However, the constant glitching of many key features can be incredibly frustrating. The map’s GPS software is sluggish and often thinks roads exist where they don’t, or subdivides straight, continuous roadways in ways that create confusing delays in providing directions. At the time of this review, the tip notification system is totally haywire and sends at least two notifications per tip, often more and at random times. The weekly and daily earnings pages frequently fail to load, especially the expanded trip summary pages. If one trip summary can be accessed, it sometimes seems to keep all the subsequent ones from loading properly. The messaging feature used to constantly cut out in the middle of typing, which made it difficult to keep in touch with customers and insanely annoying experiences retyping the same thing 5+ times (this seems like it may have been fixed by the most recent update, but time will tell). The help section of the app is unavailable while on an active delivery, which makes it the most difficult to contact support precisely when it might be most urgent to do so. Overall, the app accomplishes the necessary basic functions, but the user experience is frequently unpleasant.
Uber has failed
What can I say about Uber. Although I have a great record/rating as a driver, Uber has failed me multiple times with there glitches and errors. I didn't think I would ever have to write a review until now. I am very upset! The whole purpose of drive Uber is to make quick cash. I drove Uber for several hours last night and my funds were not available to me. The reps on the phone couldnt give me any type of time frame or estimate when this mistake may be fixed. I stopped doing Uber for the night since I couldn't cash out. This morning, I expected to cash out, but now my funds won't be available to me until the 17th of September!! I needed that money to pay on something now which is why I drove last night!! On top that big problem, Ubers drop off locations for passengers are still not accurate. I took one women to a location and she didn't even stay in that area. This has happened multiple times. I try very hard to give my passengers the best experience possible(and it shows on my account) and Uber can't even give me that. If the money issue happens again, I may switch to lyft. As a company, you can not promote your business telling people you will make quick money or earn money fast if your app doesn't work correctly. Thats considered FALSE information. I understand that apps/programs have issues sometimes, but one thing you must try to avoid is mess with someones money (and I mean hold/freeze it).
Uber is on its way out
If you have not noticed Uber is trying everything they can to stay relevant, everything except the things that really matter. The first being listening to their customers both drivers and riders. Notice they change their logo, their app, their surge pricing, but they won’t change customer service... the reason this matters? Here is a real world example. The app automatically initializes the next part of the trip without me pushing a button. The reason this matters is because I had a ride with a stop and when I clicked at the stop, I let the passenger out. I then had to move the car to park and when I did it assumed we were done at the stop. As a result I missed out on roughly $6. When I called to explain this the lady that answered did not seem to have English as a first language. After that call she actually adjusted the ride so that I made less money. I called a second time and the gentlemen seem to struggle to understand my English as well. He too did not fix my issue. Do yourself a favor and avoid Uber.
Now the developers want me to take the time to submit another report about the issue. As I said uber does not get it. When drivers are out there and an issue with pay or trip arises we need it fix ASAP so we can get back to work. Missing out on money when the margins are already thin is crushing. So no I will not message you again, and like you are seeing everyday I am another driver who has moved on from Uber and not looked back.
No Customer Service or Care for the Chronically Ill
I have been working with UberEats for over two years. I have a chronic health issue that makes working a “normal” job as impossible since I ebb & flow between being okay enough to work & extremely bedridden with a chronic disease. UberEats gave me the independence & sense of personhood I needed after my chronic disease took so much away from me - financial stability, my dream job, friends, family, the sense of safety. Until today. I was informed last week my background check was being redone. I agreed & then was informed first thing morning that I was able to work again. Awesome! I am feel good & have less then $30 in my account. I need to work. But when I go into the app, it says my background check is being processed. I am getting text messages to get out there to work. Even a notification in the app, but I can’t go online. I sent the online messages system over a dozen text messages over five hours with ZERO response. Uber is literally taking away the little I have left & won’t respond. You are keeping a chronically ill person from their prescriptions & making a living. With not even a response. If this is how you do business; I am better off on the street, which is going to happened to me. Thank you, Uber. I have defended you & worked with you for years before the pandemic & this is the gratitude I get shown. I hope you can sleep at night putting people who have very little out on the street.