I am beyond upset with the financial and customer service with this application. I’ve consistently been overcharged. It is absolutely ridiculous that your ap promotes paying 4.99 a week, but I was charged 20 dollars on the same day on the 28th. Now, three days later on the 31st, which is less than a week I’m being charged another 4.99. This amounts to 25 dollars in one week, which is absolutely unacceptable. When I tried to voice my concerns and request a refund, I received an automatic email and then a failure to respond once I replied to the automatic email.
There is also a malfunction with your software that forces me to subscribe more than once which results in you overcharging my account for multiple subscriptions. Even after I canceled the extra subscription and received a refund from Apple, the same issue occurred in a matter of a week. As someone who was truly enjoying this application and recommended it to many of my friends and family, I am deeply disappointed in the lack of customer service and regard for people’s finances. I will ensure to leave a review of my awful experience on any fitness website and on Apple as possible. I will also be receiving a refund from my credit card institution. I hope you all can improve one day. Sincerely, not happy.
PS: Now that I’m trying to leave this review it isn’t letting me because I rated it so low. You all are scam artists.
Good way to get back in shape
I like the built-in timers ... and the intuitive use of the user interface, it’s so easy to drag up between sets. The exercises themselves are ok, having done p90x and insanity when I was younger (I’m 56) I found their exercises well-designed, now I’m not up to that level and this app is seriously helping me get back to that — maybe it’s not a fair comparison, but it’s what I have. It’s not that the exercises are much different, but I find that they pay less attention to ergonomics and physiology than those systems — especially for those of us who need some steps to get to those movements. On the other hand, what this has that the others don’t, is the ability to adjust the load after each workout, very cool. The other thing I wish is that they paid more attention to earn-up and cool-down and actually spent a little time on stretches before and after. It’s not a bit deal because I’ve added those on my own ... but as much as I like this app there’s small tweaks that would make it amazing for me. I still give it a five star for finding an awesome app design that really helps me stick with it.
Can’t use app unless you pay, unrealistic workout plan
First and foremost, I am a health educator and epidemiologist. I set my goal weight in this app and it claimed I would reach that goal through the customized 30 day plan. I figured it was asking my goal weight to set up a plan based on making proper progress towards that... but no, it actually claims it’s going to get you to your goal weight in 30 days. Unless your goal is 10 pounds or less, or you’re extremely morbidly obese and susceptible to lots of weight loss in a short time with discipline, there is literally no way that’s happening. Again, I am a health educator. For context, I would like to lose 25 pounds. The app says it would get me there within 30 days if I ate 1200 calories a day (HA).
Also, you cannot use this app unless you pay for it. You just can’t. You make your account, do a couple beginning questions, and it takes you to the screen to sign up for a free trial which then will charge you 4.99/week (ridiculous), that’s how much I pay to be a member at my local gym.. let alone use an app with unrealistic, unscientific workout plans. Anyway, if you do not want to end up getting charged 5 bucks a week, you cannot use the app. You get stuck on the free trial agreement, and that’s it. I deleted the app a good 10 mins after downloading.
Tremendously Horrible App
This app lifts your hopes so high when your hopes fall they break every single bone in their body. The app has a nice look and design and lets you customize your training level etc THEN when you're done putting in your name you have to pay or get a free trial! There is NO mention of having to pay in the description except for the fact it says In-app purchases which usually means you have an option to pay for something in the app. BUT NO you guys have to make the app free and make people download your app and then hit me with a MONTHLY payment to use the app. This is JUST a mobile app not a "personal trainer" as the makers of this app imply in response to another bad review. A personal trainer is a REAL PERSON who gives you advice, helps you with exercise, and has scheduled classes for you that they encourage you to physically come to. This is a simple planner with notifications and a little bit more than that, which has an unnecessary monthly fee. AT LEAST have a free version that only has a few features and then have an optional monthly payment for the whole shebang. I am extremely disappointed and the only reason this has two stars is because it looks nice actually SCRATCH THAT IM GIVING YOU ONE STAR. HORRIBLE HORRIBLE APP DO NOT RECOMMEND. I INSTANTLY uninstalled it. Fix this and don't respond to be with that copy and paste response.
Can’t even use the app!
So I downloaded the app after my doctor told me I needed to lose some weight. I saw this was a highly rated free app, i tried some workouts and the next day I get a pop up about the working out like a pro. Which I didn’t want because it wasn’t what I was looking for. I did not want extreme workouts. The Pro option is, well, an option! The app forces you to pay for it in order to use it basically! I was frustrated so I started the trial and when my trial was up it charged me for it, I didn’t receive any emails about it being over soon because it went to my spam folder. So now I lost my $5 and now that I cancelled the subscription, the Pro Trainer mode thing keeps popping up again and I can’t use it! If you try and buy it and hit cancel it moves you to a screen that says “Are you sure?” But there isn’t even an option to click “Yes I Am Sure I Don’t Want To Pay!!” It is an in app purchase, it is optional and you need to give people the option to say “No Thanks” or “Skip” because I just was looking for the free and easy workouts, I’m not trying to become a super strong person, I am just trying to stay in shape! Please fix this problem and ad an “X” button to skip it! And if possible I want my money back because I am very disappointed!
Customized trainings are not really customized
I used the first week for free and had no problems canceling the trial before being charged. For people who give l this app a low rating because you cannot cancel the subscription - you do it in App store app, where you cancel all other subscriptions, google for more info.
The reason why I’m giving this app 3 stars is the following. The app promotes and gives an impression that you get customized trainings based on different names of workouts - Core, or Full Body, etc. I ended up purchasing the app because i loved that idea and also that it provided various challenges. However, after some time of using it, i noticed that the set of exercises does not really differ depending on the training i choose. For example, i’m recommended to do Core, Full Body and i also do a couple of challenges - for upper body and the other one for legs. So today i decided to check what exercises were planned for me for Core training, Upper body challenge and legs challenge. And i noticed that the exercises were all the same. So to train legs i needed to do crunches. Not sure if it’s a glitch or it’s meant to be that way, but i’ll be looking for a different app where exercise sets do vary.
I love, LOVE this app. 20 min per day, $5/week, in your own home at your pace when YOU want to work out. You can use the app while listening to your favorite playlist. All you need is a yoga mat! I’m in my fifties and devote a lot of my time to my family and work. I didn’t need a gym membership, I needed motivation. Seriously, give it a month. I lost 15 lb. in a month! I do routines 5-6 days a week, and try to do 2 a day a few times/week...The transformation in my body is AMAZING. Rolls are melting off, replaced by muscle and sexy curves. There are so many exercises you can do! I love that there are real people doing the videos. No one talks to you, which is great, also!! You CAN read a detailed description of each exercise which is wonderful. I cannot say enough. You will become hooked. I loved the fact you can do in your home, and of course with the quarantine, you cannot pick a better fitness app. The tech support is super, too. What are you waiting for? Look great, feel great, be healthy and happy for $5/week. Thanks 30 day fitness! I truly run your fan club.
Most User-Friendly Fitness App So Far
By Tiffany J. Kim
I am a blind user who accesses my IPhone using Apple's screenreader, VoiceOver. I have been combing the App Store for a fitness app that I can stick with, and this seems to be the right one for me. The exercises have clear written instructions that are good enough for me to follow, without relying on video that I cannot see. The voice guidance is also very necessary since I can't rely on any visual cues, and honestly, who looks at their phone when exercising? Someone who's more focused on reading texts than burning fat, if you as me! The only minor glitch I have is when I swipe up using VoiceOver, sometimes I get stuck with an exercise for many many sets. Or at least, that's what I think happened with my five sets of side leg raises from Hell! Haha, thanks to this app, this couch potato really has no excuse not to incorporate some movement into her life, except maybe the fact that she really doesn't enjoy exercise, but I don't think any app has the magical ability to fix that. Thank you for keeping this app simple, effective, and accessible.
Question about the workouts.
I was doing the free week trial and I was doing a bunch of “challenges”. However I noticed that in few of he challenges I was working on, the exercises were repeated. For example, I was doing the flat tummy and I got “side leg raises”, I enjoy that workout. But when I went to do the arms challenge, I got this workout again. So my question is do you have a base of workouts and just random select them for a challenge or am I not knowledgeable of how side leg raises are supposed to help my arms get toned?
Besides that, I think the app is super user friendly and very straightforward. I would like to be able to go back on a few calendar days of the challenges because I accidentally finished one without meaning to and couldn’t go back and finish it. I know there was an option to finish it, pause it, and get back to it later but I wasn’t thinking and finished it so my workout for the day was cut short.
Please please let me know because I would like to pay to use this app because it’s super cheap and awesome but not if the workouts are just the same for all the challenges.
I’d give 0 if i could for misinforming the public.
Your Ads are misinforming many people who are uninformed when it comes to their health and what “ideal” truly is. Telling people in your ads that 2-5% body fat is “essential” is extremely wrong. It is extremely unhealthy to live at this % of body fat. It is not in anyway “essential” or the “perfect” amount. The only people that should be doing this, if at all, are professional competitive bodybuilders. However, they reach this ONLY for competition and don’t live with it for longer than a week. Many of them have reported a decrease in quality of health during this 1 week period (obviously). They end up going back up to about 10-12% body fat or even higher after competition.
Also, advertising that muscle isn’t “weight” is also very wrong. I’m not sure if the creators of this app are english speakers, but in the ad it says, “Put on muscle, not weight”. People need to understand that when you’re building muscle you’re going to gain weight. Misleading people into thinking you’re going to lose weight while gaining muscle is not the best thing because they’ll possibly lose motivation in their goal if they see that they’re gaining weight. It is totally healthy to put on extra weight, whether it’s muscle or fat.