I’m a huge Nike fan but I’m not a fan limited drops for shoes or clothes. I finally decided to get some of the shoes that I really liked (Día de los Muertos collection if anyone is asking) their official announcement said they where dropping on October 15th and I checked this app and the sneakers app and nothing. It wasn’t until I went online to Twitter that I find out they were not dropping until the 27th. So, I wait... Same thing. I wait and check both apps when the collection is supposed to drop nothing. Online says until the 30th. Third time around and part of the collection finally drops. I order my shoes exactly at 7:00am. Two days later my order is cancel with no explanation. I immediately contact customer support and they tell me they have sold out. Then I asked them about the other part of the collection that was never dropped and they claim it was dropped the 27th. It’s just so frustrating that they oversell and don’t have enough stock for those who purchased. I wasn’t the only one they did this too. More frustrating that there is no info on drops changing dates and have to get info from non Nike employees. Definitely deserves 1 star and truly disappointed with Nike.
So I got the app a few months ago. I copped the Jordan 13s like in the middle of the week. Which shocked me cause I thought copping Jordan’s would b me that easy. Boy was I wrong. When Jordan’s drop trying to get a pair is IMPOSSIBLE. It’s a game basically. The app stores all your info; name, address, even card info. So you go to the app on the day of a drop, 7am, thinking you’re gonna get a win that day. You find the shoes you want. Confirm that you want them. Then you’re placed in a “waiting room” for 5 mins. They you’ll get an alert saying “we don’t have your size” WHO IS THAT EVEN POSSIBLE. It’s like you go to the mall. Go into a store and pick out the shoes you want, size and all. You go to the register and give them your credit card. After they swipe it they tell you “go sit over there and wait before you walk out”. Then the person working in the store says “oh can I have your shoes back. This person who just walked in wants them”. I get Nike doesn’t really care as long as they’re selling shoes. But these guys with the “bots” are the ones that keep getting the shoes. Why not make those guys verify that they aren’t “bots”. Just my thoughts. I’m sure Nike couldn’t care any less about my opinion
bad customer service
By drewbaeslayer 51
This is very disappointing, i love nike so much and all my family dislikes nike because of there political views, but that has never mattered to me. Nike usually has the best quality and time for shipping and receiving clothes. I love getting my shoes from nike and my clothes. This last time that i ordered clothes i did it on my moms account she is a nike+ member. A couple days later i received two shirts then a pair of socks, but we didn’t order socks, we ordered a hoodie and another t-shirt. we called Nike and tried to figure out our order. The Lady that we talked to was mean to us and couldn’t find our order for 30+ minutes. we gave her our order number 3 times before she typed it in correctly. This was very frustrating, but to say the least we still haven’t received our clothes, it has been 6 days sence we talked to customer service, this is some of the worst service i’ve ever received when buying online it really makes you think if you are an important customer. Too that customer service lady she needs more training to adequately use there own customer service operations.
JUST DO BETTER
By There was no other names
I’ve had at least three different orders where a week goes by and it’s almost the day that the products supposed to be delivered and they’ll send me an email saying it’s no longer available and I won’t be receiving my order. So with that being said, a lot of the time the app isn’t up to date on what products they actually have to sell you and it’s super frustrating. I get that stuff like this happens but they should at least have a waiting list or some type of system set up so you can receive the product you bought at some point. I just think that if you already transferred money to them for a product then you should be priority (on a waiting list or something) for when they are restocked instead of leaving you in the dust and saying “sikkke, yeah we actually aren’t gonna sell you that bc we messed up with inventory, here’s your money back tho, hopefully you get the product before the next time it sells out 😬”.
You wanna be a baller ?
Ok this is not a brag! Been playing sports since around age 2! When I quit smoking about 5 years ago I set some serious goals for myself athletically. When I started succeeding at some of these basic goals I began to reward myself with some new gear. Nike swoosh was definitely always in my wishlist. Let me just explain to you that gear does mos def matter ( as in Talib Queli). When I bought my 2nd pair of air jordans (version 32) I began to hit 3/4 court shots at the gym ( Colorado Athletic Club ) I am now 2 years later rocking Jordan 34 and have now successfully hit 2 full-court (within 3 ft. Of baseline) basketball shots at Lifetime Gym Broomfield CO. I am currently rocking ISPA Road Warrior Jade Edition the most comfortable shoes I have ever worn and my mind is blown! Thank you Nike for the mantra just do it!
I have bought 3 different shoes and they came in fine which was great happy with that but now I try to buy some more shoes the app either tells me that item is no longer available Which it was just like 5 minutes ago then it sometimes even kicks me off the app which I hate and then now for 3 days straight I can’t access my cart to buy some shoes then I spoke to someone on the app they told me to uninstall the app and reinstall so I did didn’t do anything still isn’t working which is really frustrating I’m really disappointed in this app right now the only reason I even shop from here and not at Nike stores it’s cause I can customize my own shoes which I love that feature but now I can’t even access anything and can’t even favorite shoes anymore please fix if you all want to make money you need to fix this problem and all other malfunctioning things on the Nike app I know I ain’t the only one complaining about something here fix this issue I’ll rate it 5 stars again!!!
Perfect deals but here’s one thing
By Mohammad Tohidi
The material that is used for making such products haven’t been written in description whereas I need to go and head to an expert if I want to know all the details.
For those especially who have religious guidelines, I find this very disappointing and doing a small favor such as mentioning the material that the all products are made of will definitely give me as well as many other customers a huge helping hand. This won’t just save my time, but will also help out experts who are willing to help out customers that may not know or just want/need to save time.
Please Nike do this at least for your customers and employees. I am an everyday athlete and I love your products. Please don’t make me switch over to Puma products by making products which are from synthetic leather (shoes especially).
Amazing Customer Service
By Daria Y.
I’m so thankful for Nike’s customer service. After I purchased a pair of shoes, I had a personal crisis that required me to pay a lot of money. I contacted Nike’s customer service past the 60 minute mark which I was unaware of and was put through a wonderful customer service representative with the name Annabelle. There she told me I’d have to wait for a return, but after a certain amount of time came up with a plan that would work for me in a shorter period of time. She was creative, and incredibly patient, kind and helpful with me. I will be a customer of Nike for a long time because of their great customer service, quality, and care they put in their products and consumers alike.
Get ready to be a loser!
By Viggle hater 3223
It’s time we show love to the little guys. Nike continually makes clothes & shoes ppl want, harder & harder to get by producing fewer & fewer pairs. It’s really sad bc I have been a lifelong shoe collector (all nike) but now I have to start going after shoes from adidas, puma & new balance just to feel something bc I can’t get Nike’s anymore. It’s really a sad day nike, when u can’t even get general release Jordan’s anymore. Smh! I hope you’re happy with what you’re doing. This app is not nearly as bad as the snkrs app, but they’re all connected so that’s y I gave this app 2 stars. Nike does things like hide shoes on this app so ppl can’t find em & use bots on their snkrs app, but all that does is gives the ppl w the best connections to shoe groups & information to find the shoes. While The ppl who try it on their own, still dont have a chance. What happened to u nike? I haven’t had access to a shoe this year, I haven’t gotten picked for a raffle this year either. So what’s really going on???
I got this app because I actually really like nike shoes and was interested in purchasing some, as I had recently started getting more active. I generally get my shoes from a retailer like Academy, but i thought I’d have better options directly from the source. It was working great and I was really excited picking out “favorites” to store for future use. I had this app less then a day and it does not work. It locked me out and continues to say access denied. ?????
Ive tried logging in, trying to create a new account, using wifi, using my data, using the web browser, clearing my entire data. Nothing works. I deleted the app and redownloaded and that worked for all of 5 min and then it shut me out. Honestly super annoying. I went to file a claim with there online chat support- and after filling out all the info i hit submit and what do you know? It did not submit and sent me to the same access denied page.
So i had to call for support and the lady said they would email me in 3-5 business days on ways to fix the issue. I asked what do i do if it still doesnt work and she said call back and they will follow up with another email. Not much help.
At this point I’m both disappointed, frustrated, and annoyed. I literally JUST wanted to order some shoes. But if the issue is not resolved after this first email i doubt i will be calling back again.