Caters to drivers only
The app is good in helping people match with each other. However, the app is trash because recently they have been catering to the driver only with further away walk-to locations for the rider. Before, I only had to walk 5, maybe even 10 minutes to the location it says to meet the driver. Now, I’m seeing more often 20+ minutes of walking. Also, the map is inaccurate so it will say the walk is only 8 minutes but when you actually map it out it’s an hour and 20 minute walk. And some drivers won’t meet outside of where the app tells you to meet. The map also will change the location to meet with the same driver when you match at different times. Meaning you will never meet at the same location as before which makes no sense.
I’ve also mentioned this to their “customer service” but was met with a very lazy and u resolved answer. It will even tell the rider to take a bus the remainder of your location which defeats the entire purpose of carpooling. Please get it it together.
Spoke too soon...
By habits are a blessing
I honestly thought I would love this app. Upon downloading it I’d already received $30 in Ride credits and found many drivers who matched my route. I thought I had hit the carpool jackpot. Until it actually came to using the app. You have to send requests to drivers on the same route as you, with a time and pickup/drop off spot that are convenient. The first time I sent a request to a driver 2 days before I needed the ride. The driver declined the request. Ok, surely I could contact the other matches. None have responded. I checked their profiles, and it seems all of the drivers who I have matched with (including the one who rejected riding with me) are new drivers themselves and are either inactive or not really ready to ride other people. Even as I tried changing my route destination to get more available drivers, 90% of the drivers just didn’t respond to my request at all. It’s been 2 weeks since my last request. I now feel discouraged to ride with WAZE since the ride credits will expire soon and I have not been able to communicate with a single driver
By Renewed Interest in Biking
I downloaded this app in January, 2019. Been checking faithfully to join carpools, sending inquiry messages regularly (as many as 30 per week since the app recommends you ask daily for rides). Have gotten only a single response in nearly 9 months and that was “no, I don’t go that way - not sure why Waze Carpool indicated I did.” I even set up a group seeking other riders in hopes of establishing a new carpool. Nada. Zip. Zilch. I don’t entirely blame the app; those seeking riders could be more responsive to those of us seeking drivers. But the algorithm the app uses to “match” drivers with riders doesn’t seem to be entirely accurate either. So, after nearly 9 months of use, I am deleting the app and counting it a lesson learned, albeit a disappointing one. I do not typically use “social” apps, but now I know the “networking” aspect of social apps is entirely dependent on the willingness of its participants to actually NETWORK, making this apps daily reminder to ask for rides... worthless. Forced to give the app one star to post this review, otherwise would have rated it NO stars.
Update should fix the app but it just made it worse!
I have been using Waze Carpool for about half a year now and it was fine until that huge update on February! It made the app worst, it was the worst you will just get frustrated everytime you use it! Let me tell you why
1. Before it matches you with drivers walking distance from your house or your destination. Now it will match you with people at least a half a mile away from your house and will drop you off half a mile away from your work.
2. I already have 2 regular drivers who I carpooled with most of the time and even them hates the app, why? We can’t see each other anymore after the update, it just matches you with new people, we, the one who have been using the app for so long, they want us to became their guinea pig, they matches you with new people every single day.
3. You get pick up at stupid pick up points like for example there was many times it wants me to get pickup at a location two blocks away from my house when the driver would pass by my house first before the pickup location 🤷🏻♀️🤦🏻♀️
4. There is always “internal errors”. Opening the app errors. Accepting the ride offer errors. Sending a request error. Messaging error. Submitting a review error. Even emailing them also has error, you complain but they give you like general message that has been copy paste from FAQ.
No matter how cheap and efficient this is, if it keeps being a problem and a frustration everyday, its not worth it to use it.
Great concept, still has kinks to iron out
I have been using this app for almost 10 months and for the most part love it. There are some functions that could be better like adding more riders to your carpool, which is the point of you know, carpools. Also, it should be easier to contact and add riders or drivers you have carpooled with before. Often times, I just have to text people and then Venmo them payment because the app won’t allow me to search for them specifically and add them.
Also, the app gives me driver options who are not within my time bracket or even close to my route. It’s totally confusing.
I downloaded this app to see if it’s something I could use on a regular basis, and it looks very promising up front. But when I started to sign in and enter my information like, when I leave home and when I get to work; and my origination and Destination locations, I was asked to create a profile. I’m willing to create a profile but the only two choices I had to create a profile is to create it using either my Facebook account profile or my Google account profile.
I’m not interested in allowing access to any app of my Facebook or Google account profile information, but I am willing to enter profile Information directly as I see fit. Since this option does not appear to be available, I will not be using the Waze carpool app after all. Great idea, but you want too much information For my taste.
Great for drivers, not for riders
If you’re a rider relying on carpool for your commute, you’re sol. The response rate is super low when requesting rides. Not to mention a lot of profiles don’t have license plate numbers so not sure how you’re supposed to know you’re getting in the car with the right person???
Punctuality is a hugeeeee issue. Just today my carpool is 15 minutes late, will likely be longer than that. I’m still paying the same rate even though I was planning to be home by now. I’ve had riders confirm for a time and then the ETA shows 40 minutes past that time! I cancelled the ride right away.
Maybe it’s not so much an issue with Waze as it is the drivers, but if Waze knows it’s an issue, they need to encourage better behavior. At least Scoop charges you for cancelling a ride last minute.
Good idea not well executed. Not enough users.
There’s not enough drivers with this app. For anything to be really reliable.
It’s also creepy to be a fem rider, I just good dudes hitting on me that know where I live. Yay!
I found this weeks super awesome I think when they first launched it then overtime was pretty unreliable I think that was the decline of drivers. There’s a lot of bugs that happened recently with the update most of the drivers that normally would pick me up can’t even see my post I’m not entirely sure why that is they have it ever seem to fix that.
Also the doing this new thing where you can add onto a ride but it’s like not in any timeframe that you posted. I heard that wasn’t issue you a couple updates ago with drivers actually been irritated with being bombarded by riders wanting rides outside of their timeframe.
A lot of the drivers have had issues with understanding how to use the app.
The customer service is pretty OK I’ll get back to you in an OK time frame but it doesn’t actually mean that the problem will actually get fixed. In fact it doesn’t normally. What I wonder is the does the team who develop this app actually use it to ride to work or … i’m guessing no.
Lots of potential, Needs improvement
I want to say that this app has a lot of potential. I commute a total of 100 miles to work and back so driving everyday can be exhausting and can burn a hole in my wallet.
One of the problems I had with this app was that it doesn’t let me know if the driver accepts or rejects my request. It would be nice to get a notification on my phone stating this and why they rejected my request.
A bigger problem I had with this app was that they charged me for rides that I never done. So you’re essentially getting free money if you’re a driver. I tried removing my card from the app but that’s not even an option so I had to contact my bank to report the transactions and send me a new card.
I also received a $30 credit of free rides but find it pretty weird how they charge my card instead of taking it out of the credit.
Overall this app is a really good idea but needs a lot of improvements. I suggest:
- letting the rider know via notification if the driver accepts and rejects your request and why
- charge the rider once they confirm they are in the drivers car
- Have an option to remove payment information
- Encourage more drivers to participate and clearly state who is a driver and rider
Good use for long commute, but needs more improvements
By whysomebody is using janr
I used it for commute from South Bay to sf. It saved me to some degree, and cheaper than Scoop. However, there are a few bugs on the application. One is that once the time is approaching, I cannot open the pickup address on map anymore, which means I can only guess if I get the right place, based on the moving spot on the built-in map. Also the speed is slow when I click some buttons sometimes, and I cannot see the messages from drivers immediately when the notification is pushed to my phone. But I will keep using it, since it is so cheap and the best choice in carpool!