ZAFUL - My Fashion Story

ZAFUL - My Fashion Story Wiki

Written by SOUTHSTAR(HONG KONG)LIMITED


Rated 4.40976 From 43,350 Votes
$ 0.00
  • Last Updated: 2021-03-30
  • New version: 7.2.1
  • File size: 145.01 MB
  • Compatibility: Requires iOS 10.0 or later. and Android 4.4. KitKat or later

ZAFUL - My Fashion Story


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ZAFUL - My Fashion Story is an iPhone and Android Shopping App, made by SOUTHSTAR(HONG KONG)LIMITED. Today, it has gone through many interations by the developers - SOUTHSTAR(HONG KONG)LIMITED, with the latest current version being 7.2.1 which was officially released on 2021-03-30. As a testament to the app's popularity or lack thereof, it has gathered a total of 43,350 Reviews on the Apple App Store alone, with an average user rating of 4.40976 out of a possible 5 stars.

How does it Work?


ZAFUL, not only a clothing app,but also your fashion story, gives you unlimited access to inspiration anytime, anywhere. It has become one of the most popular fashion brands in the world, with more and more young customers choosing ZAFUL as their go-to choice for sharing their thoughts on fashion. What you can find on the ZAFUL App: 1. BIG BONUSES and EPIC DEALS: a. Extra 15% off for new members. b. Flash sales with prices as low as $0.99 every Thursday. c. Big chances to win in our $1000 giveaways in 'Community'. d. Special offers for students. e.A great of selection of new arrivals for you every Monday. f.Vip day on 8th-10th per month. g. 30-day complete satisfaction guarantee with full refunds*. 2. Adorable high-quality swimwear, sweaters, sweatshirts, bikinis, one-pieces, tees, blouses, hoodies, jackets, two-piece outfits, rompers, jumpsuits, bodysuits, casual dresses, print dresses, skirts, jeans, men’s hoodies, sports attire, plus size clothing, beautiful accessories, sexy lingerie and more. 3. BE INSPIRED by our practical fashion methodology: a. Direct the current trends with street snap and try-on hauls from our fashion icons. b. Personalize and create your outfit under guidance. c. Search for a personal stylist from 'Recommendations'. d. Add your favorite items to "My Favorites" or "Wishlist". e. More than 1000+ products updated daily. There must be at least one style that suits you. We wish that you have a perfect fashion shopping experience.

Top Reviews

  • Personal Experience Review


    By jadaboisselle
    Hello ZAFUL community !!! I am so excited to share my experiences with previous orders from this site. A little about what I love purchasing from ZAFUL are, the many choices of bikinis of course! I am an ADICT of bikinis. The quality of each piece I received in the mail, I have to say were exactly what I expected from the model in the photo, which is what anyone could ask for. Each little bikini arrived in their own water resistant zip lock with the company’s logo on it. I thought this was a great way of packaging, because everyone has had that experience at the pool or the beach where they have no clue where to pack up their wet bathing suit when the days up, well now I have a way every time and they truly are water resistant. I love this company and will continue shopping from their site, but even with great company’s there are improvements to be made. If I had to make one improvement to this site, it would be to have tracking your package a little easier and quicker. I know standard shipping mailing won’t be at your door with a click of a button, but maybe some guidance to keep the customers mind at ease that their package isn’t lost. Overall I would give this site a recommendation to anyone of my friends, and trust me I will be making more purchases this new year.
  • This shop is iconic.


    By Meggy087
    Yes, it’s easy to assume that because the clothes on this site are very cute and cost effective that it’s a scam and you’re not actually going to get what you ordered however, I’m here to say that this is completely FALSE! I have purchased quite a lot of clothing from Zaful and I can say that this store is 100% reliable! Every item I have received has come with rather quick speed, quality, and the items even reflect exactly what the photos look like online. I know that while shopping online many can run into the issue of not really knowing what clothing items might fit them however, due to the nature of their sizing charts (including various body measurements) I haven’t run into the issue of items being “too big/small”. Even so, there is luckily many different reviews on most products containing photos of the reviewers and their measurements to help you get an even better idea of sizing! One of my favorite things about this site are the consistent sales (which list items that are truly on sale and not just $2 off from the original price). Overall, I actively recommend this store to my friends and everyone who compliments my outfits because Zaful is truly a blessing that should be experienced by everyone!
  • Stole my money/ sold me an item that they didn’t have


    By whyiseverynicknametaken8454
    So a few months ago, I ordered a sweater from their flash sale. A couple months passed, and I still hadn’t received it, so I sent them a message via their customer service chat inquiring where my item was. They told me that they didn’t have it anymore (never told me this beforehand) and that they didn’t even have it when I ordered it. First off, why would you even sell me an item you didn’t have anymore?? Anyway, they said I had two options: I could get a refund in store credit and use it as a discount on my future orders, or exchange for another item. I tried to use my refund on another item, but it only took off $2 from my $27 order. I sent them a message saying that I was upset that I couldn’t just get a whole item because they made a mistake and didn’t deliver my first order so I should NOT have to spend 10x the amount I originally spent (because my first order was $25 or so) and if they only let me use $2 of my refund on each order, I’m gonna end up having to spend WAY more than what I originally paid. I’ve continued to message them and have still not gotten a full refund of any sort. So basically, zaful “sold” me a product they no longer had, took my money, and never gave me a refund, aka they stole my money. I’m extremely upset. This is absolutely ridiculous and unacceptable.
  • This store will surprise you!


    By cpjelly
    I know you’re looking at this app and thinking “yeah this seems like one of those trashy companies that use stock photos of cute clothes to sell garbage-quality knockoffs” because I thought the exact same thing. In the world of too-cute-to-be-true, I’ve had way more burns than successes. But I ordered a few pieces from this site (against my better judgment, tbh) and I was pleasantly surprised with the clothes I received. They do look like the picture! I won’t say the quality will blow you away- some things are more sheer than expected and have that texture of something definitely not off the Nordstrom rack- but otherwise the clothes are exactly what I wanted. They fit in the right places and looked GOOD. I can’t vouch for every one of their items; I only bought a few. But when I opened my first order and saw what arrived I instinctively reached for my phone to open the app again because I’m hooked now. Just take good care of the clothes (some small issues include thin material and potentially weak straps) and they should be well worth the inexpensive price you paid.
  • This app is terrible


    By Mallllllorwhy
    I ordered one coat on March 1st, 2019, with standard shipping. 8 days passed and i was starting to get concerned as the standard shipping says 3-9 days so i triple checked my email for a shipping confirmation and nothing was there. Meanwhile i was constantly getting emails with coupons (extremely annoying). So i decided to contact customer service. I pasted in my order number and immediately was told my item was out of stock. I ordered the jacket in white small, and it did not say out of stock before i added it to my cart, while i was putting in my payment info, or after i placed and confirmed my order. The agent on the other end was extremely unclear with why it was out of stock and what my options were, saying it would never go back on sale and then saying I could get it in 3 weeks and then saying I could only refund it. Customer service responds quick but is seriously unclear. I sent a screenshot of my order confirmation because the agent was claiming I did not pay for my order when I did, and as soon as I sent that screenshot they claimed i was using “abusive language” and ended the chat. I am extremely unhappy with my experience and will not be ordering from this site again. I would strongly suggest that you do not order from Zaful, terrible experience.
  • LOVE IT


    By Zafulrocks
    About a year ago I was super nervous to make my first purchase at ZAFUL, but after getting a review from a close friend my worries were put at easy and I decided to go big, and after buying 20+ items, and being in love with each and every one of them I can assure you that you won’t regret buying from ZAFUL either! Every piece I got fitted perfectly and was just like the pictures, te quality was great and the prices incredibly affordable and to this day I’m still wearing those items I got a year ago and that says a lot about the quality! After my first purchase I went ahead and bought lots and lots (not kidding) of swimsuits and I can also say they’re good quality, affordable and just so trendy and cute! Today ZAFUL clothing makes up for more than half of my closet and I’m not mad about it! And also the costumer service did not disappoint me, they were quick to get back to me and solve any problems I had and the shipping only takes at the most 2-3 weeks. All and all I rate ZAFUL 5 starts because they deserve all of them!
  • Terrible Customer Service


    By taytayistaytay
    I have been given a different answer regarding my issue every time I call customer service. I always give it more than 24 hours for the email to reach me regarding my issue and I’m back to square one with an automated message asking me to explain my issue. I’m tired of explaining that I want a refund for items that were not delivered to me. The USPS delivered my package to the wrong address and although I do not blame ZAFUL for this mistake, they are not doing anything to try and figure out where my package went. I have contacted USPS and I was told the package was confirmed as delivered, but it was clearly not delivered to my home. Each time I call customer service I either get “we will follow up with USPS and start a claim so wait 5-7 days” waited and nothing. “We will process a refund for you please wait 24 hours for an email” waited and nothing. Or the last one, “we can not give you a refund you have to call USPS but I will follow this up with support”.....DIDNT I JUST CALL SUPPORT? I’m so confused. Why can’t my issue be solved over one simple phone call? I really like ZAFUL’s prices and clothing and I want to experience it for myself, but I’m not going to want to order again if I receive this kind of treatment. I just want some sort of solution.
  • Needs improved UX/UI


    By jdani7
    I am not writing this review based on the products or pricing in this app, I am writing this review based on my feedback from user experience and the layout and design. Credibility: I work for a software company whose app has been the top ten paid apps for months now, along with that I am an adamant online shopper and use many different apps on the daily. This app needs a lot of work. It is not intuitive at all and you can easily get lost. You click into one spot and can’t get back, there’s SO much stuff everywhere trying to find something is a task in itself. The search only works in certain instances. I checked in fine the first three days I had it and now I can’t find the check in spot. So instead I go to read about zpoints, click the check in and it wants me to sign in again? I am already signed into the app, why should a user have to sign in again? And no option to sign in w/ facebook on that page like I have been doing. I can go on and on. Nothing makes sense in this app. Maybe just reconsider the functionality and design because it makes me so scatter brained every time I open it. Very counter intuitive. Might have good products, but I don’t even want to go on to search because it’s a mess.
  • WHERE IS MY REFUND


    By charlotte vabg
    Okay I have several issues so my first issue is I have refunded an item and I know Dham well it should be no problem because I placed the order that day they send me the email that night that they have refunded the order and TO MY SURPRISE I check my bank and IT IS NOT THERE I have not received my money for a refund so I go back to contact then and it is extremely difficult. I am very upset and disappointed I had very high hopes for this app but it is garbage and it highly disappoints me. I will be telling anyone who mentions this app that it is not reliable or responsive. My second issue is the shipping time. I had purchased a swimsuit for a trip I’m going on two weeks prior to going on the trip and I pay standard shipping. Standard shipping is usually 5-7 days. Hun it’s been almost two weeks and my swimsuit possible might not get here in time. It was my mistake for expecting it in standard time!?!? If you pay for standard shipping you should get it in standard time so shipping price is not at all fair or reasonable for the time in which it comes. You are not special if other companies do it you should do it to it’s just business. Another thing is I’ve called the support line and I was hung up on. Which is extremely rude.
  • Terrible service


    By mnusa09
    This company doesn’t even deserve 1 star. I’ve been an online clothing costumer for years and in all those years I’ve never had such a shady an untrustworthy experience. So I purchased two bathing suits and a week had passed and yet had not received a tracking number. So, I contact ZAFUL to make sure everything is all right with my order all to find out they had charged me for items that weren’t even available. I immediately let them know how wrong is this and they never assumed responsibility for this but worse, justify that it could be my fault for the time I add something to the cart and the time I purchase it , the item might not be available. I told them that’s a foul excuse , if something is unavailable, the company should inform you and not steel your money. Then ZAFUL told me if I wanted to replace the purchased item for another, to just pick another one and if there’s a money difference that they’ll send me a bill. NOOOO they should just owned up to their action, apologize, not give excuses and give an immediate full refund. Anyhow, I’m never purchasing from ZAFUL again . If I’d known about this, I would never even had trusted them in the first place. Always leave a review , positive or negative.

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This page was last edited on 2021-03-30.
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