Informed Delivery®

Informed Delivery® Wiki

Written by United States Postal Service


Rated 2.31475 From 2,923 Votes
$ 0.00
  • Last Updated: 2021-05-13
  • New version: 2.8
  • File size: 33.12 MB
  • Compatibility: Requires iOS 10.0 or later. and Android 4.4. KitKat or later

Informed Delivery®


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Informed Delivery® is an iPhone and Android Business App, made by United States Postal Service. Today, it has gone through many interations by the developers - United States Postal Service, with the latest current version being 2.8 which was officially released on 2021-05-13. As a testament to the app's popularity or lack thereof, it has gathered a total of 2,923 Reviews on the Apple App Store alone, with an average user rating of 2.31475 out of a possible 5 stars.

How does it Work?


The Informed Delivery® application allows you to interact with your incoming mail and packages in one convenient location. Digitally preview your household’s letter-sized mailpieces and receive USPS Tracking® updates for incoming packages directly in the app: • Verify your identity to ensure you have access to your secure dashboard • Digitally preview grayscale images of the exterior, address side of their household’s letter-sized mailpieces scheduled to arrive soon. • Report missing mailpieces, and in some cases, interact with mailer-provided digital content associated with mailpiece images (e.g., special offers, related links). • Schedule emails and/or text-based alerts to track the delivery status of your incoming packages. • Scan the barcode on shipping labels with a mobile device’s camera to store the label number and track its status. • Leave delivery instructions for incoming packages and schedule a redelivery.

Top Reviews

  • Just what I’ve been waiting for!


    By Lizoliz
    Was waiting in line at my local post office when I saw the advertisement for Informed Delivery. I couldn’t believe it... I’ve always wanted to know what snail mail was coming and with this app, I finally know plus the added bonus of tracking packages. I was notified via this app that a package I was expecting, label was created. This info came way before the shipper notified me with the tracking number. Awesome sauce! This is a great little app and does what it says and the signup process was pretty easy and straightforward. There’s also an option within the app to notify the post office is you did not receive a piece of mail they indicated was coming to you. Thank you Postal Service for a great app. I’ve only been using this app for less than a week and my mail has been on point with what “ID” said was coming. I highly recommend that everyone get this app. Some have written reviews regarding trouble or errors with this app and I hope their issues have been or are in the process of being resolved; with this in mind, I still highly recommend this app because simply knowing what is coming offers a piece of mind when you expecting important mail.
  • Have ID FOR > one year. LOVE IT!


    By yorkydee
    I’ve had Informed Delivery for over a year now and love it. The email delivery works great so now I’m getting the app. Don’t believe all the negative reviews. I truly believe the writers expect to much. I never had a glitch until yesterday. I did not get an ID email yesterday or today. Figure the USPS computers are having a problem and it will be fixed quickly. People get so unnecessarily upset when anything goes a little haywire in their life and jump quickly to post angry reviews. I’ve had NO PROBLEMS in the last full year that I’ve had the service. I even caught a temporary mailman lying about package delivery to my home. Said I was not home so he left note on my door. That was a lie. We were both home all day and the front door was open. My four dogs would fave gone crazy if the mail truck pulled up. Turned out that he was a new employee and didn’t deliver to our whole street that day. THIS WAS NOT THE FAULT OF THE INFORMED DELIVERY SERVICE. But the service is responsible for catching the guy in a lie. Lolol. I love this service!
  • Quit working


    By Wilfordv
    Foe a week it worked great, is notified me, correctly, of my mail and a package, that I wasn't expecting for three more days. Then on Saturday it showed no mail. I had become used to it being correct, so I didn't check the box. Again on Monday it showed no mail. I didn't check again, because I trusted it. Last night I decided to check if the local free advertiser paper was in. It showed junk mail except for flyers and that little paper. I opened the box, and, it was full. There were two days worth of mail in there. The app missed it all. There were three letters on bottom, then some flyers, then two more letters and some junk letters, then some more flyers and the advertiser . I know it was two days worth, because, our mailman always puts the good mail in first, then the junk. There were two layers of mail. Thus, two days of missed mail. I would say, that anything that has to be double checked is worthless. So I give it one star. Update: It showed I had 2 pieces of mail, but there was only one. It showed the same one twice. Now it indicates mail and the number, but no pic. It also does the same thing on the browser console on my laptop, so it is not a fluke.
  • The reviews are misleading


    By jensantob
    The reviews are horribly misleading, the reviews are on the quality of the USPS and not the app itself. First the security questions that are needed to verify you so you are the owner of the mailbox and not seeing your exes mail are driven by a third party that is used by many company’s because said company’s shouldn’t know you. I get questions that I can’t sometimes answer but if there is not a lot of data on you the questions are harder ! Second, NOT every single piece can be scanned, it’s clearly told to you everyday. You should still check your mail! Third, the app doesn’t drive the service. Fourth, If you have issues please call customer service it’s an issue with your address and you ! I’ve been using the service and app and the website version for awhile , it works fine . It’s not how I check my mail but it’s nice to know some things. Most issues are surrounding the service itself and lack of understanding.
  • Recent bugs


    By Alohababy
    It was pretty accurate until a few days ago when I opened it to find that even though I checked to keep me logged in, I wasn’t. When I attempted to put in my login, neither my ID nor my password were visible as I typed in the letters. When I try to log in, I get a message telling me that my login is incorrect. I’m still getting emails even though the app appears not to be available, so I hesitate to uninstall and reinstall the app or to create a new account. Update: In desperation, I decided to create a new account. I went through the process with a new ID and a new password, but I am still getting no visible information when I try to login, and when I try to use the new ID and password, I am again being told it is invalid. Now I’m not sure if I will be getting the emails associated with my new account or my old account or both or not. You also might want to rethink your security questions. The questions are all directed at having favorite answers to give. I don’t have favorites. Give more variety of questions that can apply to all people without the divulging private information. The app and emails were great while they were asking. Please fix them.
  • I LOVE, LOVE, LOVE this app!


    By AppleMartini5
    I downloaded this app, in order to have a certified letter redelivered, little did I know, how awesome it turned out to be. My mailbox is down the street from my house, to where I can not even see the mailboxes! This app informs me, via pictures even, of the mail I will be receiving, that day, or had earlier that week and or any packages that might be delivered, later in the week!! It gives me an option to immediately notify the USPS, if said items were NOT actually delivered,...,or are now missing?! My mail carrier, Brenda, is awesome and is always on top of any issues myself and or fellow neighbors may encounter. I’m telling everyone I know, to download this app, both my daughters have done so already, one lives in NYC and her experiences w the USPS has not been joyful, lots of “stolen?” items, from her apartment complex. This app will allow her to see if items are due to arrive and or were “actually” delivered!
  • Would be more useful if you could stay logged in


    By Cat999
    This app has the potential to be very useful but it suffers from some major issues. Primarily it is frequently inaccurate and there are no images of the mail far too often. The other problem that detracts from it’s usefulness are frequent and explicable logouts. One day it works fine on IOS with either touch or face recognition and then the next day neither works and you have to manually log in again. Then it works for a few days, then back to the log in. This detracts significantly from the app because I don’t carry a list of passwords around with me, relying instead on the biometrics as I’m sure most people do. Fix these issues and maybe you’ll have a decent app. As it stands now - not so much.
  • It does what it’s supposed to...


    By Eej
    I’m actually not quite sure why this app has such a low rating and I’m not about to read everyone else’s long, drawn out reviews. The app does EXACTLY what it says it’s supposed to do. My only complaint is that the app doesn’t offer Push Notifications or Touch ID and/or Face ID support. Beyond that, at times the post office can get mail deliveries wrong. They’re not perfect. Sometimes the service doesn’t have an image available or it misses a piece entirely. That doesn’t bother me that much (since before Informed Delivery you didn’t know until it made it to your mailbox). The app is simply a viewer of whatever gets loaded to the informed delivery service itself. If the app doesn’t show you that you have mail coming, then it won’t show up on the website either. You can’t expect MORE from an app than what it’s supposed to deliver. Five stars from me.
  • Garbage customer service


    By Poor Rich
    Typical of USPS, horrible nightmare service! Now instead of crappy service at their postal locations now you get crappy frustrating online service as well! Trying to log in, it disabled my account and was unable to unlock it as they don’t offer ways to. Attempted to email an issue complaint through my cellphone but website designed so poorly that I can’t access the “send” button to email them after numerous attempts of retyping. Tried using the customer service automated phone number and almost lost my mind! The automated helper is so frustrating as it cannot understand any of my voice prompts and keeps erroneously repeating what it though I said. They phone prompts offer no quick link to the operator so you have to suffer through the voice prompts over and over. It gets them wrong every time!!!! Attempted 3 more times until it said that they were closed! I almost smashed my phone! USPS I really hate you! Please stop trying to ever do anything and just outsource to competent companies already!
  • Great app if dont excpect too much


    By Machine Reborn
    Great for basic info from your post office, Informed Delivery! Find out whats is expected to be delivered in your mailbox for the current day, with a pic of each mail piece before it gets there. So if you wait for a payroll check every week or similar that keeps you waiting on the carrier...this is your simple answer!! Very useful n helpful for thr advance notice, by email, through app or by text i believe as well with opt out/in choices for your needs. Registration was easy for myself (done at 2 different addresses) after move n both no issues. Sometimes app itself crashes upon opening or in middle of session but not excessivently...at all!!! Just reopen it, its technology it happens... Oh ya and dont forget The USPS is also a government branch which as of late many government braches are suffering in their reputation. Although i must say where im at all my interactions with carriers etc are pleasant. The retail store post offices could use a bump in positivity...oh n the 800 # call in just is dire in all areas of their CSR. Lastly, as i stated this app is quite good for consistant heads up daily 4 basic info from your local post offices on the activity of the day for our convenience. Hope this helps clarify any other reviews if was needed. Thanks!!!

External Links

United States Postal Service Official Website

Download for Free on On iTunes
Download for Android

Disclaimers:
This page was last edited on 2021-05-13.
Content is available under CC BY-NC-SA 3.0 unless otherwise noted.
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