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Grailed - Buy & Sell Clothing

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Grailed - Buy & Sell Clothing is an iPhone and Android Shopping App, made by Grailed, Inc. Today, it has gone through many interations by the developers - Grailed, Inc, with the latest current version being 3.56.0 which was officially released on 2020-11-17. As a testament to the app's popularity or lack thereof, it has gathered a total of 82,745 Reviews on the Apple App Store alone, with an average user rating of 4.84741 out of a possible 5 stars.

How does it Work?

Grailed is a curated peer-to-peer marketplace for new and lightly worn luxury menswear. ** Discover fire pieces at affordable prices ** Easily sell your clothing to other fashion enthusiasts and fund your next Grail ** Shop hard to find items from brands like Supreme, Rick Owens, Raf Simons, Saint Laurent, Jordan and Gucci. Our curated feed helps you browse the latest in mens fashion and streetwear. Each piece is sourced directly from the closets of like-minded fashion-conscious individuals. Not only is our catalog highly curated, but since every item is secondhand our prices are unbeatable. It’s the single best way to build your wardrobe with high-quality, stylish pieces. Other key features: • In-depth articles about influential and up-and-coming designers • Filtered lists to help you shop the latest trends • Weekly drops giving users a first come, first served opportunity at owning a piece of clothing history Press: • GQ - “If you've got a hardcore menswear fan in your life then chances are he uses Grailed.” • Esquire - “For those unfamiliar with Grailed, it's basically become the marketplace for secondhand menswear, streetwear, and runway pieces.” • Hypebeast - "Grailed has already cemented itself as a definitive marketplace for secondhand menswear, streetwear and runway pieces." • Racked - "Grailed's clean design and simple functionality make the experience about the product in a way that's inclusive and not intimidating." • HighSnobiety - "Now you can unload items or re-up on your fashion must-haves, all directly and more conveniently from your phone or tablet.” • Complex - "Grailed has made good on their quest to become the best men's marketplace on the Internet.” • Quartz - “Grailed represents a new way that many young men are discovering and interacting with clothes.”

Top Reviews

Should’ve quit when I was ahead

By Ian C Blair

I used Grailed a few times in the past year to purchase t-shirts and other small pieces and was always pretty satisfied. My most recent purchase was a Maharishi jacket that I continued to ask the seller for tracking information on, until, months later and after several lies and excuses I discovered was still at their house and hadn’t been shipped because they were waiting to mend a hole in it. I canceled my order as none of this was part of my original expectation for the product (the hole was not listed in the description) and left a negative review because the seller had behaved in an unprofessional fashion. The seller then responded to me by insisting that I take down my negative review before they would refund me. I took a screenshot of this message and sent it to Grailed with a detailed explanation of my complaint. I never heard back from anyone at Grailed regarding this. A few days later, I DID get a refund notification from PayPal, however today I was informed that the refund was not completed. I still don’t have my product, I don’t have my money, and nobody at Grailed has spoken to me regarding this issue. If you’re looking for quality streetwear and want a hassle free experience with fast shipping it’s probably safer to stick with StockX or End Clothing.
Worst customer service ever

By Idk I'm just mad

I shipped my product out to the buyer initially after they paid. Found out the money was put on hold through Paypal, so I waited patiently until the item was confirmed delivered to receive the money. A week had passed by, no money. I called Paypal around 4 times by this time and they told me I needed to message the buyer to confirm our transaction in order to receive my money. Sent the buyer a friendly message asking if she could kindly just confirm the transaction and even sent a step by step on how to do so. She ignored my message and went straight to giving me 2 stars because she failed to read the description of the item. At this point I’d messaged her 3 times or so and I’d gotten no cooperation or reply. I finally decided to email Grailed hoping they’d be able to at least contact the buyer and tell her I hadn’t fully received my money yet, but all they told me was that I needed to settle it with the buyer. How tf can I when she won’t respond?? I send an email back expressing how I literally can’t, and all they say is to call Paypal. Now keep in mind, I’ve gone back and forth between Paypal and Grailed CS and it’s been around 2-3 weeks. Finally Paypal manually releases the money into my account, and they tell me that this never happens and is probably because of the buyer/Grailed. Worst first selling experience ever!
Frustrating

By Dragonthunder87569

I’ve been selling and buying on Grailed for over 2 years now and I’ve had a score of 185 which took a lot of hardwork to build up my reputation and previously I sold one of my items that I was under the assumption was real as I bought it from my local consignment shop however it was unauthentic which I’m sure happens every now and then but it was my first time and it honestly was a mistake. So Grailed froze my account which I understood and I emailed them regarding what had happened to which I was informed my item that I sold was fake as I was told the steps of what to do in order to make up everything and get my account back so it took about a week for me to withdraw my funds from my bank account as I put it into my PayPal to refund the buyer which I did as after I contacted the Grailed team they decided that they should freeze my account which is extremely petty and frustrating when I’ve put in countless hours on building up my reputation which has always been 5 stars and it was a simple misunderstanding that I’ve been punished for virtually forever as I can’t do anything to get my account back and it kills me to write this but I’m very upset and don’t believe their support team treats the clients right in all their scenarios.
HAVEN’T RECIEVED MONEY

By _arissalehi

I’ve sold my pair of Travis Scott Jordan 1 highs for 1000 dollars on depop. It has been 2 months of this bs and I still haven’t got paid. There customer service is quite possibly THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. They won’t help you and they don’t have a phone number. All of there emails are automated bots. It took them 3 weeks just to get back to me and it was another automated response. They are holding my money from me and it is not fair. Also not to mention, the app is FULL of scammers. Another thing is that when you first start the app they literally expect you to go through all of their rules of how to sell rather than telling you upfront in the app. This is THE WORST APP TO SELL ON. I will never be selling on this app again. AVIOD IT LIKE IT’S COVID-19!!!! If there was a option to give this app 0 stars, that still wouldn’t be low enough.
Horrible customer service!

By David Bardot

I sold supreme vans for $88 and I never received my money! I sent Grailed’s customer support an email as they don’t have a phone number which is odd for an online store as large as they are. They told me that there was nothing to worry about as paypal holds onto the money for sometime and to contact paypal because it’s out of their control. So I waited patiently for 3 weeks and said okay that’s long enough. So I called paypal and they told me there was no indication of $88 from grailed, therefore can’t give me much assistance. So I contacted grailed again, and explained what paypal said to me. Grailed also asked for the name, time, and date of the discussion with paypal just to make things more complicated. I was able to do so in hope that they would take action once I did, but I haven’t heard back from them. It’s been over a month now since I sold the shoes and I still haven’t received my money and I feel foolish for giving away shoes I paid $140 for! It’s mind blowing to me that there’s markets as popular as grailed with no listing ID numbers or any way to revise cases like this. Whether it was intentional or not this is unacceptable in 2019. I would not have sold sold these shoes if I didn’t desperately need the money.
Go-to apparel marketplace though scammed once, search could be improved

By juropel

I discovered Grailed less than a year ago, and have since been using it to find gently-used secondhand technical apparel and accessories at decent prices. So far I have sold one item on Grailed and purchased a few items. A few months ago I was scammed by a “seller” who would post items priced really low and then (I realized) repost the same item after it sold. “Seller” was responsive prior to my payment but then ghosted me after I remitted payment. Thankfully, I was able to get a refund from Paypal. Grailed should figure out a way to flag suspicious sellers (machine learning, anyone?). This scammer in particular had fake positive feedback, presumedly from friends or other fake/scam accounts. My other suggestion is to improve the search feature. It is not intuitive when it comes to saving searches and querying saved searches. (eBay iOS app does a good job at this.) It would also be really nice to receive a notification when one of my saved searches has a new match. (Surprise, eBay does this as well.)
Not Pleased

By Deadpool2744

I was a seller on Grailed. I obtained a five star review selling multiple products. I mostly sold Supreme. My team and I would go to mass trades and receive very hyped items. We have sold box logos in the past and received 100% satisfaction and the buyer stating hey are clearly authentic. Today, I listed an item i got my hands on a while back. This was 100% authentic for I have the receipts from Supreme. As I went in, someone had commented “fake” at the bottom. Now this is quite common for those who like to troll. To my surprise, I was banned within seconds. Grailed did not take the time to review the order nor take time to look at the pictures to verify that this is indeed real. I am frustrated with the customer service as well. I have emailed them in the past with concerns and it took them a whole 2 months after sending then emails. This is no way to run a business. I have thousands of dollars worth of merchandise which I have to sell through hand because of the lack of attention Grailed gives its customers and sellers. If you want to become a seller, Id advise you not to. Not only is it a waste of time. It might also cost you sales in the future.
BEWARE! Seller Protection not guaranteed.

By Ortega J.

I’ve sold a lot of small items on here and bought some items without a problem. Up until recently I sold a pair of very expensive Tom Ford sunglasses and got burned for them. What happened to me was that the customer was unhappy and reported me through PayPal and without even consulting me or getting my side of the story PayPal has “Permanently Restricted” my account forever. It goes against PayPal’s policy for anyone to deal with sunglasses I should have known this but more importantly Grailed should have known this before allowing a category through their app for selling glasses. I have not been able to reach Grailed and they are not doing anything about this. They are not the ones guaranteeing buyer and seller protection as they do not have any power with PayPal. I lost a very expensive pair of sunglasses and I’m out all the money I had in my PayPal account for this very careless app. BEWARE YOU WILL GET BURNED. Thanks a lot for nothing Grailed. Please give a little more effort with trying to solve problems instead of just posting weekly outfits. Unacceptable.
Persistent bugs after years of use

By Jstar1580

Update: original review below, just updating for more recent issues with the platform. Still extremely buggy, still zero protection for sellers and buyers alike. No real “Grailed protection” just redirects users to PayPal for a claim they may never resolve. On top of all this they now increased their fees to almost 10% ! They offer nothing and expect 10% of all of your sales. They are also blanketing their reviews with paid / bot reviews to keep it at 5 stars (source: have a friend who still works there, hence why I knew about their sneaky non-refunding of returned item fees. Thank you ROD.” OG review: For several years I’ve had to delete the app and reinstall / sign in again after a few weeks because it slowly begins not loading items. You’ll be scrolling through a search or your favorites and suddenly nothing will load. No pictures, missing details. Cannot believe this hasn’t been fixed yet considering the amount of money they’re making on unclaimed canceled / returned item fees that never get reimbursed unless you file a claim with their CC.
Helps a lot.

By Grailed Enthusiast

Before I downloaded this app I’d only go to thrift stores & maybe try eBay for most items but Grailed is exactly what the name is a lot of items that most see as grails & their all available here on this app easily accessible it’s sorta like a community for rare items & there are always steals going around I’ve purchased two items so far & they were both for very reasonable prices although one thing I bought a pair of shoes was a half size off I didn’t mind because I still was able to wear them sorta & after a few months I was able to sell that same pair for more than I bought it for in the first place so guess it worked out lol. Will be using this app for almost all my selling & the list of grails I have are on the top of my list, I’m gonna end up going broke on all the options I’ve added.

External Links

Grailed, Inc Official Website
Download for Free on On iTunes
Download for Android

Disclaimers:
This page was last edited on 2020-11-17.
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Grailed - Buy & Sell Clothing content and materials are trademarks and copyrights of Grailed, Inc or its licensors. All rights reserved.
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Grailed - Buy & Sell Clothing Wiki