Let me start by saying I sell on Poshmark and never have any issues. I’ve bought things before that weren’t as described and Poshmark happily sent me a return label to ship back to the seller for a full refund. My first order on curtsy went excellent, so I had high hopes for ordering again through the app. I ordered two T-shirts recently that I received smelling disgusting. Think about how greasy dirty hair would smell. They were also wet and were smaller than what I already had that was that brand. The description said they were in great condition and were only worn one. For one, the item was an old design and I learned that since the tags are different than the one I already had, so this seller had the item for years. I could tell the items were worn MANY MANY times. One of them felt especially rough like a worn out shirt feels. I could tell it had some pealing starting to take place. They were shorter than the T-shirt I already had. It’s either they were shrank from washing it so many times or the fit was just completely different. The seller said it was true to size, which it wasn’t. I contacted customer service and they weren’t of any good help. I was told I could get a partial refund, which was barely anything. I was told that I should take it to a dry cleaners and have them clean it to remove the smell. That still doesn’t fix the other issues with the tops. Very disappointed. I will just continue to use Poshmark instead. There are just too many kinks to fix.
Style and Extra $ On the Side
This app was recommended to me by a friend. I was out to dinner with her one night when I noticed her sweater. I was in love with it. She said she got it for only $15 which is crazy because I thought it was like a $60 sweater. She said she got it from curtsy and she told me about the app. I immediately got it and I bought some clothes. I get compliments on them everyday. What I love about the app is if you are unhappy with the price listed, you can negotiate! You can make offers too! I thought that was amazing! Another thing that I started to do was sell my clothes! During the coronavirus I made an effort to go through all my clothes. When I did that, I found so many clothes that I either did not fit into or it wasn’t my style anymore. I listed them all, and with in a month I made $150! I’m in high school and tons of clothing stores are closed all around me so I really enjoy using this app! If you have any questions you can message Clara! She is so nice and so helpful! Almost everyone in this app is so friendly and welcoming! I have not had a single problem with it! I 100% recommend this app! Anyone can use it and it is perfect for a way to make money for teens, college students, and adults! Get the app!
Love the app, but not the instagram
I’ve had this app for about a week so far and have really enjoyed it! I’ve put up a couple items to sell, and I’m so impressed that it only took me less than 3 mins to upload the pictures, write a description, and boom! Ready to go! The app is so easy to use and actually pretty addicting. There are so many great deals and really high quality items. My only complaint is the instagram. Usually for apps/businesses, the instagram is a place to go to find additional information and keep updated on app related news. I went to app’s instagram to find information about what’s popular to sell, tips and tricks for the app, what’s trending right now, etc. Instead what I found was no information and just dozens of pictures of random girls in cute clothes with zero context, besides links to their personal IGs so they can get more followers. I find this pretty unprofessional and disappointing. I do not know who’s in charge of the instagram page but it basically has nothing to do with the app. Hope this changes because I would love to have a place to get additional information, and right now there is none.
Frustrating for sellers
As far as resell apps go, Curtsy has its ups and downs. It relatively user-friendly and easy to buy or list items for sale. Additionally, they have weekly sales and promotions where you can earn credit for listing items, buying items, receiving reviews, etc. The user demographic is mainly young women around college and high school age.
However, being a seller on Curtsy is really annoying at times. First off, they take a massive cut from sales, much more than I’ve seen on most other resell services. There have been times where I sold an item and ended up not even making a net profit, because after the cut my pay was only $3, which was then spent on shipping materials. Not worth the time and effort to list an item for sale, communicate with the buyer, and ship out the package for $0.
Additionally, the app moderators often change the order of my pictures, size/cropping, and other details of my listings as they please. I’ll change it back, and then the next day it’s messed up again. I find it incredibly unprofessional that they deliberately edit listings, especially without any sort of communication or clear reason why. I know the condition of my items and which pictures most accurately capture that, so the random editing of my listings actually hurts my potential for sales. So frustrating and unnecessary.
Beware! Complete Rip Off
I list items on Mercari, Poshmark, eBay, vinted, and depop. Have made thousands of dollars doing so. I heard about Curtsy online and was excited to try something new. To he safe with sizing I always order a size up to factor in possible shrinkage/inconsistencies. Worst case it is too big and I relist it. In five years on all apps I have never once asked to return an item. Bought a large and am not kidding when I say it must have been a junior’s/child’s large. Mind you, I wear a size small and have multiple listings of myself on the app in tight form fitting size small items. I tell customer service that I would like to return the item but it is most certainly not “true to size” as stated in her description. Essentially, I was told all my listing photos fitting into items comfortable well under a large did not matter, the fact that I could barely get my arms/head in did not matter, she took a picture of the tag showing it is a large so that is that. Does not matter if it is possible if this knit sweater was extremely shrunken, or a child’s size, or one of those Chinese sizes and are always way off US sizes etc. Whatever the case may be. Tag says Large so it is a large. They tell me to just relist it but there is no point because I dont want some other poor soul being conned into wasting their money on something that says large but isn't a large! I want no business with this app and am deleting all of my listings on it.
Slowly falling out of love
By craziest chick
Let me start by saying I used to absolutely love curtsy. I was able to buy specific items I needed for events and sell items super easily. As a seller I haven’t had too many issues that I can’t handle or discuss with a buyer. As a buyer however, there are a lot of issues I have experienced the longer I have the app. My biggest frustration is when I buy an item and reach out to the seller asking when they can ship and they don’t respond. With all the things happening with corona recently this issue has become even worse. Many girls are listing/selling items just to turn around and say they can’t ship. Curtsy should really be reaching out to people after that happens once or twice or making a general statement saying if you can’t ship don’t post. There have been many items I’ve fallen in love with and bought just to be told it is never coming because the seller can’t ship (after I reach out to them and get no response/they never contact me to tell me why they can’t ship). I absolutely think that you should still be able to leaving a rating/review on items that were cancelled by the seller so that other girls can be warned that sellers aren’t shipping at this time. It kind of screws users who are using the app to purchase. Update your review system curtsy!!
I am someone who typically does all my shopping in the store. I am in my 50’s and I like to see the clothes and try things on. But I had heard good things about Curtsy and decided to look at the app. The first thing I noticed was how easy it is to navigate around the site which is good because if I’m buying used clothes online I like that I can easily filter for things like lines of clothing I like and then I know the sizing, etc (Free People, Lululemon, J Crew). Most of the time if I “love” something I get a message from the seller to negotiate price. Then I love how quickly the clothes come! There have been a couple times that the clothes weren’t mailed within a few days and customer service reached out to me which I was impressed with! Since starting at Curtsy, I have bought many many things! I always make sure that there are pics of the actual item and not just a store stock photo. One of my favorite features is how easy it is to re post, literally a click of a button! The only thing I would love for curtsy to do different is to add a men’s section so I could order for my husband as well!!
I ended up on curtsy while looking for a tennis skirt for sorority recruitment and then just fell in love. I’ve used poshmark and many other platforms to buy and haven’t had issues, I just never found one as easy to use as curtsy to sell. While I do think it’s more of a niche type market (it’s mostly clothing/accessories, not like apps that have tons of everything like mercari or poshmark) it’s a really quick and easy way to clean out your closet or grab a piece here or there for an event or something. Shipping is super easy and you can track right from the app, and there’s even an option to buy a shipping kit for sellers. Anything I’ve ever had an issue with I’ve gotten help right away. I will say that I have been having issues with the app glitching and changing my shipping addresses and additionally crashing when it’s launched, but both are recent issues and Curtsy responded to me right away and said they would look into it! I will definitely continue using curtsy and sharing with my friends!
this app is horrible
Let me start by saying that i used to frequently buy things off of curtsy and loved it. I recently bought a Louis Vuitton belt off of curtsy. I then decided to sell it this past week due to a financial crisis and needing money. It sold pretty quickly and i got a message telling me that $50 worth of the $250 belt would be going to curtsy. Rip off. then i got a message saying that i would receive payment 24 hours after shipping it. so i headed off to the post office and shipped it the next day. i waited and waited. 4 days later with no payment, i decided to message customer service. i then was told that my belt was being sent to curtsy for reviewing and i would be paid after that. okay whatever. then they came back to tell me that the belt was a counterfeit. mind you i bought this belt from the app originally, and no one informed me that it was counterfeit. and then they told me that i wouldn’t be getting my belt back unless i wanted to pay $5-$8 for it. I SHOULD NOT HAVE TO PAY TO GET SOMETHING BACK THAT IS RIGHTFULLY MINE!!!! i’ve been ripped off badly. and i encourage the rest of you to not allow them to rip you off like they did me. and finally, the customer service lady, Clara Agnes, is the worst customer service representative i have ever dealt with in my life.
Very impressed with customer service
By C. DeMarco
Initially I left a poor review, but my opinion has definitely changed. I had some grievances with this app due to a lack of clarity regarding seller shipping time, how the app isn’t conducive to resellers, and how a customer service rep handled my issue. After speaking with the David, the CEO, my opinion has completely changed. He resolved one issue with a seller that failed to ship an item and issued credit to my account. Most importantly, he was extremely polite and prompt in his responses and truly took the time to address every point I made with multiple paragraphs in his response. Almost every individual I’ve interacted with from support on other reselling apps has given me nothing but automated cookie-cutter responses that don’t acknowledge the points I’m making. This was not the case here at all! I’m very pleased with the level of customer service I experienced.