True north would be nice.
The app was good. It could do some work with the search function to make it a little easier to find something. I like how you are tracked to know where you’re at but a third of the time we were on top of buildings that we could not walk on, like we were on top of space Mountain when we were not even close to space Mountain. Or we were walking in one of the lagoons when obviously we were walking on the sidewalk near it. It’s hard to find food/restaurants because even the little kiosks that sell just one item are marked as dining so it’s overwhelming to find something to eat. One of the things I did not like is that true north was not enabled. The difference that would make is that you would know whether you should turn right or turn left to get to a certain area. We had to refer to the physical paper map several times in order to find out where we were at and where we wanted to go. Which to me that makes they have useless. If you fix those things then I would give it a four or five star rating.
The best thing about the app is that it gives you wait times for the rides. So you can plan your time more efficiently. I would download the app specifically for that reason only. And then use the hardcopy map for all the other stuff that you need to search for, like dining and restrooms.
Informative and easy to use
I went to Disneyland for the first time in about 16 years recently and this app proves that technology is indeed a beautiful thing. The app provides wait times for all attractions, which are accurate. The app also lets you know when an attraction is temporarily closed for maintenance or for some other reason. The app also shows restrooms, dining, and entertainment attractions on the map. You can search for different kinds of food and the app will show you which dining spots within the park have those items. You can also now order your food through the app and pick it up at whatever restaurant you have chosen.
The app also stores your Disneyland ticket if you have created an account with Disney so you don’t need to carry the paper one. They just scan your phone at the gate. It also keeps track of your annual pass and provides calendars that show you your black out dates, if you have any.
This app has never bugged out or crashed on me and I’ve been using it for about 3 weeks. This app is a must have for your Disneyland visit.
New features are buggy
The app has changed significantly since my last visit, and instead of improving the experience, it seems sluggish and buggy. The basic wait time feature is still handy, but managing park tickets and fast passes feels one layer too hidden. When I needed to scan my park ticket for a fast pass return, sometimes the pass would be randomly greyed out. Mobile food orders are a hot mess. I tried to order a Dole Whip and kept getting error messages. Later in the day I tried again, and it turns out my card had been charged during the errors, though I had no indication this happened at the time. Luckily I was still able to reschedule my order pickup so I wasn’t charged for nothing, but real world experience of order pickup was disorganized too. The MaxPass feature could also be more streamlined and intuitive. I didn’t realize I was eligible to schedule another fast pass because the option is only apparent after you tap the little plus sign, which has no accompanying explanatory text, so I missed taking advantage of the max pass for a few hours and didn’t get to use as many fast passes as I could have during my visit. There are good ideas in this version, but the digital experience doesn’t come close to matching the thoughtful planning behind the in person experience.
We are annual passport holders and make sure to budget it so we can renew every year We have been members since 2002 With growth comes change and we understand that but our experience today to getting to the parking to getting into the park was such a challenge We exited the freeway at 930am and we are now finally in at enchanted tiki 12:07pm first before we stopped here we wanted to eat at carnations They are not seating anyone without reservations which is crazy cause that’s what the Blue Bayou does so we didn’t eat We wanted to get a dole whip and they are only taking mobile orders The whole point of being at Disneyland is to enjoy your family and be off your phones NOT A GOOD START AT ALL!! But who cares right cause nobody is gonna read this cause so many people come to Disneyland a day that complaints won’t make a difference Just needed to vent My family will reconsider renewing our passes this year Very sad but it isn’t worth coming here when everywhere you turn you have a bad experience!! Thank you for your time Sincerely Paulette Ysais Annual passport holder since 2002
Can’t buy tickets from this site
I was trying to purchase tickets, put in credit card information as soon as I was complete my Amex showed a 1.00 pending charge that was used to see if card can go through , then when I tried to buy ticket it didn’t work and a red box came up with phone number to call because there are issues with app. When I spoke to that person they insisted I did not put my card in correctly, I tried to explain that the card works and your app did a test run for $1, so it’s not the card it’s the app. Well I gave up because she had no clue, for one of the largest companies in the world you figure there would be a better understanding. My son has some challenges psychiatrically, I was only trying to avoid waiting in line so I can take him to Disneyland for New Years today. But challenge accepted, I will not let this ruin my day, just disappointed at the customer support
I had this app from when I’ve gone to Disneyland before and it was much easier and helpful then. I may as well have been using my paper map that you can get from the front of the park!! It was very hard to locate anything and the wait times for the rides, the train, and the monorail, were never accurate. When I used this app a few years ago, it was really accurate and if it wasn’t accurate you could update it in real time so that others could see the accurate wait times. This option isn’t offered in this app anymore. Also, it used to be divided up between the Disneyland Park and California Adventure. You could choose which side you wanted to see things for and then go from there. Now it’s all one big map and it’s super confusing to find things. I kept trying to push the locator button to see where I was in the park and that never worked! I tried restarting my phone, closing out the app and re-opening it, I even deleted the app and added it back onto my phone and that didn’t work either. I have an iPhone 8 so it’s not an old phone that wouldn’t be up-to-date on things. It’s a newer phone that shouldn’t have had any issues. I believe that the app needs a lot of work!
Long startup and drains phone battery
Pluses: Linking tickets and photos went smoothly. Using fastpasses went smoothly.
Minuses: Drains the battery almost as fast as Waze, which seems a bit odd because it is not doing much. Even if you quit out of app, it still drains the battery until you reboot your phone. It must leave processes running on your phone even if you set it not to track you when not using app, etc., etc. I got into the mode of only using it to link and redeem things and then quit out of it. But it takes a long time to start the app, which is inconvenient when you just want to redeem a fastpass. I found the paper park maps to be more convenient than booting up this slow app and navigating around the digital map. When I examined what processes were draining my battery, Disneyland and Facebook had about the same high percentage, and I was not using Facebook at all. Hopefully Disneyland does not have a deal to sell data to Facebook and vice versa without consent of user. It’s annoying that corporate sleaze is so ubiquitous. This could be a great app if it had fast performance and didn’t require you to reboot your phone to kill off all its hidden bloat.
This is the worst app I have ever used. It takes a long time to launch. Basic interactions like scrolling, entering text, and tapping buttons are frustratingly choppy and slow. Use the app sparingly or it will drain your battery very quickly. For getting around the park, it is much better to use a paper map. I was unable to purchase tickets through the app. After creating an account, it claimed that I was too young to log in. I did enter my birthdate correctly, which I confirmed later after this issue eventually cleared itself up. At times it would render a portion of my previously-entered password at strange locations on the screen (regardless of the "show password" checkbox). When purchasing tickets at the park, a Disneyland employee assured me that the MaxPass feature would work well. This was not true. Expect to see "We're having trouble connecting. Please try again." errors, whether connected to LTE or the guest Wifi (which really didn't work at all). MaxPass is a great idea but the execution is poor. I think they know this, based on all the "no refunds" warnings for the $10 MaxPass feature (which should be free). I would expect better from Disney.
It used to be 5 stars
So I loved this app but the last two trips to Disneyland it has almost ruined my experience. Lately it has been signing me out right when I need it the most and then it does not recognize my password the only reason it did not ruin my last trip was because my brother in law was able to get a boarding group on his phone while all my phone did from the two minutes when the park opened to when they gave all boarding passes were all given out was say loading tickets. There is also a glitch with the mobile order as I was able to order but it would give me a error message once submitted. I do like some of the new features like the allergy menus but what good is it when you cannot access the convenient features that you want and need. I mean I wanted to use my boarding pass to go into the park but it would not pull up in the app until I got into the park. Another issue that I hope got resolved as I never found out because a cast member manager had to make the reservation for me was that the app thought I had made two reservations when I only had made one. Please fix these bugs and I will change my rating.
Great but I have suggestions
I love the Disneyland app! I find it really easy to go to both parks because i can pull up my pass on my phone instead of having to find it every time. I don’t really use it for navigation because I know the park very well but it seems accurate. I use it all the time in the park and use the lists of rides to plan trips. But, I thought it would be cool if you had a feature especially to plan trips. Like if you could name different trips and select what rides you want to go on,where to eat,etc. I think it would be helpful because there’s a huge difference in going to Disney with my best friend and with little kids. For instance if I was going on a trip with kids I wouldn’t go on space mountain I’d go on Peter Pan. And I think it would be really helpful to be able to plan with whoever your going with and get the most out of your Disney Day!!