Sideline: Second Phone Line

Sideline: Second Phone Line Wiki

Written by Pinger, Inc.


Rated 4.2683 From 7,540 Votes
$ 0.00
  • Last Updated: 2020-06-23
  • New version: 3.69
  • File size: 135.75 MB
  • Compatibility: Requires iOS 11.0 or later. and Android 4.4. KitKat or later

Sideline: Second Phone Line


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Sideline: Second Phone Line is an iPhone and Android Business App, made by Pinger, Inc.. Today, it has gone through many interations by the developers - Pinger, Inc., with the latest current version being 3.69 which was officially released on 2020-06-23. As a testament to the app's popularity or lack thereof, it has gathered a total of 7,540 Reviews on the Apple App Store alone, with an average user rating of 4.2683 out of a possible 5 stars.

How does it Work?


Sideline is more than a second line, it’s an app that lets you find business opportunity even from missed phone calls. Professionals choose Sideline because it transforms and simplifies customer interactions by allowing you to keep your personal and work line separate. Professional features that you can get with Sideline: AUTO-REPLY – If you miss a call, Sideline responds automatically with a text or MMS. TEAM NUMBER – Split one number with multiple devices so your team can be more responsive. CUSTOM NUMBER – Build your identity with numbers such as “(555) PET-SHOP,” or “(555) FLOWERS.” Pick a professional identity, not a burner phone number. LOCAL AREA CODE – Search area codes to find a local second phone number for your company. BUSINESS TEXTING – Text-enable your business to easily connect with customers. ENTERPRISE DASHBOARD – Manage company numbers on employee devices. Because of these features, we’ve got people porting their Google number to Sideline. ADDITIONAL FEATURES: CARRIER RELIABILITY – All calls are cellular (not VoIP) to make your 2nd phone number as reliable as your 1st. UNLIMITED CALLING – Calls use your existing carrier plan. No extra calling credits needed. MESSAGING – Texting includes SMS, MMS picture messaging, group messaging, and more. CUSTOM CALLER ID – It’s clear which number is ringing so you can prioritize accordingly. SEPARATE VOICEMAIL – Record a professional greeting or set up multiple for any circumstance. VOICEMAIL TO TEXT – Save time and conveniently read voicemail transcriptions as a text. DO NOT DISTURB – Send Sideline calls directly to voicemail on nights, weekends, or holidays. NUMBER PORTING – Transfer an existing number to Sideline from another device or landline. WEB MESSAGING – Access your Sideline number online and text from the desktop. Sideline is the communication platform that brings inspiration and innovation to small business owners in their pursuit of success. Download Sideline today! TERMS The required Sideline subscription is $9.99/month or $99.99/year. This subscription and other optional in-app subscriptions are automatically billed monthly or annually to your iTunes Account and auto-renew, unless you turn off auto-renew at least 24-hours before the end of the current period. Payments are charged to your iTunes account upon confirmation of purchase. You can turn off auto-renew or manage subscriptions in your iTunes & App Store account settings. Cancellations take effect at the end of the active subscription period. Any unused portion of a free trial period is forfeited when purchasing a subscription. Privacy policy & terms of use: http://www.pinger.com/privacy-policy

Top Reviews

  • This App Has the Best Features


    By Finally Very Satisfied!
    I had this app before it was paid. Loved the features that most apps don’t have, so it operates just like a business line, plus you can choice a special ring tone, change your voice mail greeting, often & more. My issue became serious a few days ago when my new clients were not reaching me because my phone rang once & for them the same BUT it cut them off without access to voice mail. This have cost me great embarrassment and PLUS when I contacted customer service and followed the normal steps. Reinstall the app each time it got worst. I permanently deleted this app & cancelled my subscription and went to Burner app of which is a down grade because I can not access the voice mail, no special ring feature, but I’m grateful to have a working app. I’m disappointed because I still believe sideline is one of the best low cost apps with multi-features I like & appreciated. I guest I will have to upgrade to Grasshopper because I must have a custom voicemail & Burner already has a glitch which prevents me from accessing voice mail. Sideline thanks for years of great service. But when my customer are compromised, that’s just unacceptable. Perhaps this is just what happens in the app world. It’s challenging because all my business cards & social media has the number. Cheers to fixing your challenges as well!
  • Stuck with it


    By ailgirl
    I gave 2 stars because I actually use it. But only because I have to. A few years ago I signed up when it was still free. Things were fine for a little while and then had to pay to keep it. Not long after that I started having the issues. But I paid and the number is on my business card. So I’m stuck. I’ve talked with multiple customer service reps regarding the issues. I’ve un-installed and re-installed it which caused me to lose 2 years of worth of data. But the problem stays the same. When I open the app, I have to wait at least 5 minutes (yes I have timed it) for it to un-freeze so I can use it. If I get annoyed and close it out to the re-open it, it’ll short out and close out on me anywhere from 5-20 times before it’ll finally pull up and then I wait another 5 minutes minimum for it to unfreeze. The only way to have it instantly work is by doing a soft reset on my phone. Then that first time of opening it usually goes faster until I close out of it, because once I close out of it and then re -open I’m starting over. I used to think it was just sideline but recently I downloaded a couple others and they do it too. Not anywhere near as bad but they do. But my cards have this number so I’m stuck. Unless anyone can recommend something. But I waste a TON of time waiting to be able to use it.
  • BAD BUSINESS MOVE!


    By CassondraMaria
    This app was pretty decent, with a few dropped calls. Recently, the caller id quit working. It only says "sideline incoming call". Calls were also beginning to drop. I use this as a business line. On top of all that now they want to charge for an app, that's less than 80% functional, uses my cell data/wifi services I purchase from a provider. If that's the case I could purchase an additional line for $10. The way sideline broke the news to current app users was through an ad/text message. So if you missed it, oh well. I prefer to go with an app I know I have to pay for upfront vs. a text from a free app. This action reminds me of how Netflix treated their customers by quickly increasing their prices, if I'm not mistaken they are still trying to recover. I have also been reading where they are charging $20 to port your number out. Well I brought MY number to sideline, with that being said if I am charged to port MY number out, I will have to take further actions, because it was my number to begin with. This is one of those apps you have to read the fine print. Be cautious with this app. Update: I decided to try it out. It was ok, not like it was but ok. Since this most recent update, the app crashes ALL the time! This is a business number. Meaning I get paid with my business!!!! If you charge for an app make sure it works! My business is just as important as this app!!
  • No longer free?! Mandatory fee now?!?


    By Stop being annoying
    No longer free they're making it mandatory! Send out text messages telling people in less than a month they will have to pay?! Thanks but no thanks such a shame. I will be deleting the app once they start charging. I absolutely loved it and enjoyed using it. It came in very handy to keep your personal number private and business separate. Now knowing that it's mandatory and it will no longer be free and they sent you a text message stating that in less than a month you'll have to subscribe $10 a month for $70 a year. Thanks but no thanks. It's sad that they're making this mandatory because it was a great app and came in very handy. I agree with a lot of people I will be deleting the app and moving on. I could get an entire new phone with a separate New number for the same price. Why would I pay? Especially when it has so many glitches. Will freeze on you for 5-20 min, close on you and more!! Why pay for a line you can barley use or only use when “it’s” functional?!? Don’t get me started on the “non caller I’d function” no longer working!!??? It's a shame! Bad move sideline bad move. I suggest another free app they work great!! but good luck to you. I'm sure they're going to regret it once they see how many people delete the app. Smh. Not good business at all.
  • False Advertising


    By Tay2626
    My employer paid up front for a 6 mo. subscription for the Sideline Service. They claim to be able to assign a new voicemail message for anyone that calls your sideline number. Clearly this is important, especially if being used for a professional business phone number. Turns out there is a bug preventing this from being a 100% guarantee. I had multiple clients leaving me messages saying they think it’s me, but we’re unsure because the voicemail message they received is my personal phone number. I don’t want strangers knowing my name if it’s scam callers, so I have the generic phone number message for my personal number. The custom one I made for work wasn’t being heard by the clients. The position I hold is an assistant to a independent life insurance agent. So not only do the clients have my personal number now, but I’m risking losing clients. How can they trust to give me their personal info to make an appointment if I miss their call and they hear a different phone number than the one they dialed? I’m so frustrated! Seeing we’ve already given this sideline phone number out (on email and verbally), if I change services, my boss will have to buy the phone number from sideline and pay another company for another subscription.
  • Ok when it was free


    By Qban0124
    I started using this app when it was free as a local business number. When it was free it was great and I could tolerate when things glitched. It was free after all so I couldn’t really complain. FF to October it became a subscription based app and that’s where all the problems began. We signed up and immediately started having issues. Things from billing, calls not coming in, calls not going out and most of all LACK of customer service. After 2 weeks in December and 2 weeks now in February we were barely being able to get any customer support. We decided to pay a bit more money for another app that provides better service AND has an actual person to speak with if any issues arise. The worse part was having to pay an additional full month of service + pay to port out our number and being charged 4x by iTunes. YES 4 TIMES! You have to go through iTunes and hope their app recognizes what you’re doing. They can’t even process their own payments right then want to drop that dead monkey on apples lap. Because of that they tried to hold our phone number hostage. We will not recommend this service to anyone and now have to see how we will get back all the overages they robbed us of.
  • Poor payment options


    By Bomb40
    Aside from some weird bugs that kept me from receiving texts, the app has been pretty stable. The only issue I’ve been having is that when I have 2 phones near each other, each with the same sideline app phone number, certain calls won’t even show up when it’s supposed to, and I’ll just get a missed call notification. I’m hoping this won’t be a big problem later on. However, my biggest issue with this app is that you can only pay through iTunes. It’s such a big problem for me because I don’t have a dedicated work phone that’s linked to a dedicated business iTunes account. So every time I pay, I have to switch payment methods through the App Store. They don’t have a normal function where I can pay on their website, without going through the App Store, so I’m always stuck trying to change my payment method because I’m trying to keep business expenses on the business credit card. It just seems so lazy and inconsiderate to handle all payments through the App Store, and not even have the option of letting their customers pay directly.
  • Text Messages Don’t Always Arrive


    By KBPnickname14
    I never write bad reviews. But after my experience here I feel I have to let others know what happened to me. I have had sideline for over two years. After they changed to a subscription their service has been terrible! I have had text messages from clients not arrive or only parts of a conversation arrive - which has made me look like an idiot and unresponsive to my clients when I don’t respond. I have contacted their support team numerous times and for the times they actually decided to respond to me they told me they couldn’t fix it and to let me know if it happened again. It. Has. Happened. Every. Month. For. The. Last. Six. Months. I have sent them the numbers the lost messages were sent from with the times it was sent. I have screen shots from my clients of their messages to me that never arrived. They have no response or fix for me and refuse to refund me my subscription fee. I am hugely disappointed in their product and warn anyone wanting to use it for their business to stay away. Look into another product if you want to actually get your messages from clients.
  • THANKFUL


    By ShxuenzusbajIsowbx
    Thanks for a great app with great customer service! Super glad I joined during your early stages and saw it grow to what it is now...would love to see an updated ability to have multiple "main lines" under one login account vs being limited to one main line and team extensions, i currently maintain 3 phone lines: 1. My main carrier line 2. my SideLine and 3. a second biz line via the "Digits" app by T-Mobile which isnt as good of an app as SideLine is...Wish I can just use SideLine only no matter how many lines I'm paying for. Also, would love to see some features available from the SuperPhone app like the automated "follow-up messages" to keep in touch with contacts that I havent spoken to in a while to build strong relationships, having that incorporated into SideLine's functionality for better business networking would be a game changer...meanwhile, I'm very happy with my SideLine! Thanks 🙏🏾
  • Good when it works, customer support is awful


    By Trenton Evans
    This app works about 60% of the time it is glitchy the rest of the time. None of my billing information changed but somehow randomly I have to contact Apple support and billing to fix something that never changed. I did some research and found out this is something that a ton of people had to do and it appears to be an error on the developer side. However, instead of helping their customers or working through it, they pass the buck and customer service is completely unhelpful and unsupportive. It was a great app when it was free because it made up for the lack of customer support in the glitchiness of the app. Now that it’s paid, it’s really not worth the money. There are a lot of other apps at a similar price point that have much better customer service, work better/more consistently and have better features and benefits. As a matter of fact, you can get true voip software for about the same price or slightly more and it functions as a full blown phone system.

External Links

Pinger, Inc. Official Website

Download for Free on On iTunes
Download for Android

Disclaimers:
This page was last edited on 2020-06-23.
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