Functionality not quite there
The app seems to work for the most part, but I don’t like a few things: it seems weird that when I click on something in the continue watching section, there is no way for me to pick another episode from there. It seemed I had to go to the search option to find the show and THEN I could pick the episode I wanted, rather than where I left off (I often fall asleep while it’s on auto play and have to go back.) Also, it keeps giving me the cellular warning over and over, even tho I’ve turned that fiction off in the settings. One time it changed my setting for streaming with cellular data, and wouldn’t play at all until I switched the setting back. So weird.
One more comment, why does the iPhone app allow you to jump ahead 15 seconds but the browser version on my computer does not?
All in all the app is okay, and I like the extra content as compared to HBO now. But why the separate version of HBO? Just come out with one for goodness sake!
Great content! App is crap...
I love the content they have. Friends, Fresh Prince, and Big Bang are all great shows from over the decades. They also have a nice selection of movies. At the moment, their “Max” originals are lacking but it’s new so I will give them time.
The issue I have is that AT&T has never put out an app that isn’t full of frustrating glitches. This hasn’t changed with HBO Max. For example, most of the time when starting a show or movie, it gets stuck on buffering and no matter how long you wait it will not play. I end up having to go out and restart the show several times. The same thing happens when it auto plays the next episode. Then, when the show does start playing, sometimes it’s a completely different episode than the one I selected. For a company who has massive resources, there’s no excuse for putting out an app that doesn’t accomplish the one thing it’s designed to do. At least AT&T is generous enough to include HBO Max with their unlimited elite plan. That is the only reason I put up with these issues otherwise I wouldn’t waste my money.
Update: Most of my streaming’s problems are when I’m connected to my TV through the digital AV connector. It seems when I watch movies or series directly on the iPad it’s not as glitchy.
Great idea but poor execution
I love the idea of HBO streaming service. Since I’m a Direct TV customer I was even more excited because it’s included for no extra charge. However, I’m very disappointed to find that not only is there a maximum download limit for the entire household of 30 downloads and worst of all it seems like every time you leave the app screen it pauses your downloads. Perhaps it’s just me but even when I leave the app open in the background while I text or check email I go back to the app screen to find everything was paused while I multitasked. The 30 downloads per household maximum, if you are using all 5 profiles, really limits your ability to download much depending on what the other users download for themselves and frankly if the app can’t/won’t download your selections if you leave it open in the background so you can multitask it will take so long for people like myself to download our selections it becomes counterproductive and makes it far quicker and more efficient to simply buy the series you’re interested. I sincerely hope the app improves as time goes on, as I recognize that it is new, because I love the idea but hate the poor execution.
It’s cool but...
By just axel reviweing
I wish I could give this a star or Maybe 2, But when my parents want to watch something in Spanish they have to go to Latino to do so but what if they don’t want to watch the stuff there what if they want to see for say ford v Ferrari they you don’t get the option to hear the audio in Spanish and can’t even get subtitles to even at least read what they say translated in English to Spanish and/or audio. On a side not please get more of the best movies Warner’s media has made not some of these titles that were made like 30 years before I was born apps like these are usually attracting the younger crowed and at times (like my parents) get some time off work to watch a movie with there kids (like mine who unfortunately don’t fluently speak or understand English[i guess that might be the reason I’m writing this because I want to watch a movie with my parents without telling them every now and then what they are talking about/say])
Problematic right now, but great potential.
First things first: I love the content on here. On the content only, I give it 5 stars.
However, the interface (which is still better then HBO GO or NOW) is weird. I have been watching a lot of stuff on here, and I have yet to notice any recommendations tailored towards me. If they are there, they aren’t even noticeable. When I open it, it gives me the Featured TV and Movies, and not things they think I would like.
My second complaint about the interface is that, say I want to watch a horror movie. I go to the menu and scroll down to Horror. Instead of things being in groups and sectioned out, it’s just one big list, and you have to scroll A-Z to see the options. This is annoying as hell, because I don’t know what I want to see, and looking through Horror movies A-Z is annoying. (again, recommendations would help!!). While we are talking about A-Z, on the phone, you can only see 4 movies at once (2 per row, and you can see 2 rows). They need to make it easier for you to see more at once.
Overall, I recommend getting it (I have been enjoying Doom Patrol!!), it’s a really nice streaming service, even if the ghosts of HBO Now haunt the interface.
EDIT: I have found the recommended section in the search tab (why there??), but it only has 4 movies and 4 TV shows (and I have seen one of the movies, but it’s still there...). Come on HBO, you can do better then that.
HBO Now My List is missing
Update 6/4/20 - Developer response was not very helpful, including the link that was provided in developer response. I’m not certain that the link was telling me that My List was not supposed to transfer to the new app and be available. I know where My List was supposed to be and I know where new items added to the list in the new app will show up, but irritated that I have to search and add again all items that were on my list. Good thing it was not a huge list.
After updating HBO NOW on my Apple TV to HBO Max, I no longer have a My List or at least can’t find it. I found the Joker movie, which was on My List prior to update, and added it to My List. However, I can’t find My List to even see the Joker is added to it in HBO, but I can see it in HBO Max, but still all my My List from HBO Now are not there.
Now I’m just doing searches for movies that I have on a separate list. I searched for Glass, find it, and now instead of My List its added to Up Next. Where the heck is Up Next?
Forced into HBO Max
I liked HBO go and I used it all the time. In the middle of an episode I paused suddenly it was no longer supported and I was forced to download HBO Max. None on the items on My Lis transferred and I wasn’t even sure what season I was on by this point.
I can’t stand the new look. It’s trying to copy the appearance of other online companies and I don’t care for their look either. I don’t enjoy the scroll screen when I search for shows/movies or even just my list. I preferred the screen showing 6 movies and then it moves up. For some reason the side scroll makes me sick and sets off migraines. I’ve stopped using the other companies bc of it and I was happy with the other format you provided. Either I’m going to have to know what I was specifically, let my husband search, or move on somewhere else. I don’t enjoy being forced out of something I have grown accustomed to and I felt was way more user friendly.
By Ms Angie
Currently I use this through my cable provider (wow! Cable) without signing up for an hbo Mac account and I’ve used it twice so far with no problems, it allowed me to make a profile and cast through chromecast. Each time I’ve used it is has not saved that I’ve logged in before. I have to go through the entire log in through my cable provider every time. I’ve done this today and when I go to play an actual video it automatically says I’m not logged in and starts over. It will not play as of today. Every video I try keeps saying log in even though the play button finally appeared after logging in before. Don’t know what to do other than to say it’s currently unusable.
Seems like when it works it’s great but it has to work. I don’t like casting a show or a movie to be an entire process of searching providers, logging in, starting over...each and every time. Please save our provider information and please figure out why it’s currently unusable.
5 ⭐️ for HBO but 2 ⭐️ for the rest
I had huge expectations for the new HBO Max. I woke up, updated my app, and proceeded to check out the “new” offerings. Though I still thoroughly love HBO’s original content, I am left a bit disappointed in the Max content. Impractical Jokers only has the first two seasons; I had hoped for the whole original Looney Tunes series; there’s not a whole lot of the DC content as I was expecting; just a lot of old movies and incomplete series. Hopefully they will absorb all of DC’s content in the future and add complete seasons of stuff that’s missing. Besides those issues, the app seems clunky with much of the content images barely loading on my device. I would blame my internet, but all of my other streaming apps work fine, as does the original HBO content. I’m sure things will improve in time, but until then, I will only give the app 3 stars.
Poorly considered app
1) Auto Play: you can’t turn it off, it won’t turn itself off. If you fall asleep watching a series, it will play all night. Good lock finding where you left off
2) If you watch a series that is not on your “list,” it’s hard to get back to it without using the search function. “Continue Watching” takes you back to the last episode of the series you finished watching with no apparent pathway to choose an episode from the series. (So from the “continue Watching” menu, if you last watched Episode 5 of a series, it’s easy to rewatch Episode 5, but not so easy to get to episode 6.)
3) The thing I hate about Netflix is that it is hard to find content—there’s so much there that you’re not seeing. Netflix at least tried to cater to your likes, to give a selection based on your viewing preferences, but this basic issue of streaming services was made worse with HBO Max. They seem to offer you some basic selections, and there’s no real education about what’s there.
4) Searching movies by genre is convoluted. The page never loads all the way. It loads 12-15 selections then stops. If I Choose a movie, then back out of that screen, it will load a few more movies, but finding material is a nightmare, the bigger the catalog, the worse the problem.
5) No Roku. I can’t use it in my living room. (As usable as it is.) I can’t believe this is the best effort of one of the biggest media companies on the planet.