Great content! App is crap...
I love the content they have. Friends, Fresh Prince, and Big Bang are all great shows from over the decades. They also have a nice selection of movies. At the moment, their “Max” originals are lacking but it’s new so I will give them time.
The issue I have is that AT&T has never put out an app that isn’t full of frustrating glitches. This hasn’t changed with HBO Max. For example, most of the time when starting a show or movie, it gets stuck on buffering and no matter how long you wait it will not play. I end up having to go out and restart the show several times. The same thing happens when it auto plays the next episode. Then, when the show does start playing, sometimes it’s a completely different episode than the one I selected. For a company who has massive resources, there’s no excuse for putting out an app that doesn’t accomplish the one thing it’s designed to do. At least AT&T is generous enough to include HBO Max with their unlimited elite plan. That is the only reason I put up with these issues otherwise I wouldn’t waste my money.
Update: Most of my streaming’s problems are when I’m connected to my TV through the digital AV connector. It seems when I watch movies or series directly on the iPad it’s not as glitchy.
Content Good - App Bad
By S.C. Watts
I’ve only had the app for a couple of weeks but already it’s got major issues compared to other streaming apps that I am not sure how they aren’t fixing...
When connecting to watch on my TV via Chromecast it will just stop a few episodes (or sometimes halfway into the very first episode I watch) and look like it’s “buffering” but really it’s just a connection issue, or something along those lines and it will never actually resume. The only way to continue watching is to disconnect, restart the app and reconnect which is ridiculous.
Other issues include some of the user interface irritabilities others have pointed out like the “continue watching” section giving you no options to go to the show details, episode selection, etc. and the fact that you can skip the ads and intros when watching in the app on your device, but not when casting from your device.
All of these issues make for a very clunky, unprofessional and honestly overpriced viewing experience. I’m really just binge-watching all the shows I got the subscription for so I can cancel after one month, and resubscribe in the future once they learn how to build a proper streaming app.
Great idea but poor execution
I love the idea of HBO streaming service. Since I’m a Direct TV customer I was even more excited because it’s included for no extra charge. However, I’m very disappointed to find that not only is there a maximum download limit for the entire household of 30 downloads and worst of all it seems like every time you leave the app screen it pauses your downloads. Perhaps it’s just me but even when I leave the app open in the background while I text or check email I go back to the app screen to find everything was paused while I multitasked. The 30 downloads per household maximum, if you are using all 5 profiles, really limits your ability to download much depending on what the other users download for themselves and frankly if the app can’t/won’t download your selections if you leave it open in the background so you can multitask it will take so long for people like myself to download our selections it becomes counterproductive and makes it far quicker and more efficient to simply buy the series you’re interested. I sincerely hope the app improves as time goes on, as I recognize that it is new, because I love the idea but hate the poor execution.
Functionality not quite there
The app seems to work for the most part, but I don’t like a few things: it seems weird that when I click on something in the continue watching section, there is no way for me to pick another episode from there. It seemed I had to go to the search option to find the show and THEN I could pick the episode I wanted, rather than where I left off (I often fall asleep while it’s on auto play and have to go back.) Also, it keeps giving me the cellular warning over and over, even tho I’ve turned that fiction off in the settings. One time it changed my setting for streaming with cellular data, and wouldn’t play at all until I switched the setting back. So weird.
One more comment, why does the iPhone app allow you to jump ahead 15 seconds but the browser version on my computer does not?
All in all the app is okay, and I like the extra content as compared to HBO now. But why the separate version of HBO? Just come out with one for goodness sake!
Broken downloads feature
For the most part, this is a decent app. The content is great, of course. Download management is poorly designed. Currently you must click edit, then scroll through your list, X out the download you don’t want, then scroll back up and click Done. It’s a lot of real estate to go through. Secondly, downloads don’t play on their own off of the phone unless the phone is taken off network. So if I have a slow or poor internet connection, shows don’t play immediately or at all, and I suspect that they’re eating data instead of playing off of my phone. Downloads only play well in these circumstances if I set the phone to Airplane mode. Finally, the Renew option doesn’t work. If I click on the exclamation point to renew, I get a dialog to Renew or Cancel. Click on Renew and nothing happens; no shows or movies renew. I can only get them back if I delete and redownload them. Like I said, it’s a decent app, but this part proves to be a frustrating experience.
The Infinity Train
By Ethan Me
Please please please keep making more Infinity Train, it’s many people’s favorites on this app. I heard that it might not get a 4th season because people might now be willing to buy HBO Max for it, so other people might pirate the show. One of the reasons why people will pirate is because they’re not willing to pay that much money for another streaming service, but also because HBO Max isn’t available in other countries. Many people from other countries really want to buy HBO Max and watch the content, but it’s not available to them and you may not see the numbers you want to see on series like The Infinity Train, so if it could be more accessible to more people, more people might buy this streaming service.
Edit: ok, so I got the app working, but pleaseeeee keep The Infinity Train going. Lots of kids can relate to the struggles of the characters, and it’s so well done.
Edit: I got into Studio Ghibli and I’m so glad you have it on your app. Good content
It’s cool but...
By just axel reviweing
I wish I could give this a star or Maybe 2, But when my parents want to watch something in Spanish they have to go to Latino to do so but what if they don’t want to watch the stuff there what if they want to see for say ford v Ferrari they you don’t get the option to hear the audio in Spanish and can’t even get subtitles to even at least read what they say translated in English to Spanish and/or audio. On a side not please get more of the best movies Warner’s media has made not some of these titles that were made like 30 years before I was born apps like these are usually attracting the younger crowed and at times (like my parents) get some time off work to watch a movie with there kids (like mine who unfortunately don’t fluently speak or understand English[i guess that might be the reason I’m writing this because I want to watch a movie with my parents without telling them every now and then what they are talking about/say])
HBO Now My List is missing
Update 6/4/20 - Developer response was not very helpful, including the link that was provided in developer response. I’m not certain that the link was telling me that My List was not supposed to transfer to the new app and be available. I know where My List was supposed to be and I know where new items added to the list in the new app will show up, but irritated that I have to search and add again all items that were on my list. Good thing it was not a huge list.
After updating HBO NOW on my Apple TV to HBO Max, I no longer have a My List or at least can’t find it. I found the Joker movie, which was on My List prior to update, and added it to My List. However, I can’t find My List to even see the Joker is added to it in HBO, but I can see it in HBO Max, but still all my My List from HBO Now are not there.
Now I’m just doing searches for movies that I have on a separate list. I searched for Glass, find it, and now instead of My List its added to Up Next. Where the heck is Up Next?
Worst customer service
I created an account before the app was available. The app worked for one week and then I wasn’t able to play anything. I kept calling their customer service multiple times, I’d get an email from a service tech and I’d respond and nothing. Finally some rep discovered that my emails weren’t getting through. So now I had to call literally every time to respond to emails. This meant re explaining everything every time I called. But the phone reps wouldn’t just transfer me to the techs. They would try to trouble shoot. Pretty sure if my ticket was escalated to their tier 3 techs, you phone reps aren’t going to be able to help. But even the techs weren’t helpful. Every single person I worked with just asked me the same things over and over again even though it was documented multiple times. 1. Device information 2. Is my device up to date? 3. Is the app up to date? 4. What is my internet speeds? 5. Turn it off and back on. After that when it still wouldn't work they would escalated it. For 5 months not one person tried anything different.
I finally got fed up and just wanted to cancel. I spoke with a women she “canceled” my account. I requested to be refunded for every month this service didn’t work for me and they refused. Only refunded me for 1 month.
Now I say “cancel” because I just got charged again today. So now I have to call them yet again.
Horrible, horrible experience. Worst company I have ever worked with. One star is too many stars.
Overall it’s an amazing app, you couldn’t possibly run out of content to watch.. there’s one problem I’ve ran into to, that’s downloading movies or videos often times when the app is in the background or if the phone locks it destroys all progress coming back to see it’s not downloaded and having to find the movie or show again and download it.. you have to literally stay on the page to keep it there so it’s a shame however once done it does stay downloaded. If could please fix this I’d consider going from my trial and to full membership. However I feel my membership has been ruined by that because I was gonna use it for a week away into a area with hardly data or wifi.. it’s not likely I could get another chance either but good app just please fix that and I may consider coming back and buying a full membership