Amazon Prime Now

Amazon Prime Now Wiki

Written by AMZN Mobile LLC

Rated 2.50871 From 3,786 Votes
$ 0.00
  • Last Updated: 2021-05-02
  • New version: 5.18.1
  • File size: 44.72 MB
  • Compatibility: Requires iOS 12.0 or later. and Android 4.4. KitKat or later

Amazon Prime Now

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Amazon Prime Now is an iPhone and Android Food & Drink App, made by AMZN Mobile LLC. Today, it has gone through many interations by the developers - AMZN Mobile LLC, with the latest current version being 5.18.1 which was officially released on 2021-05-02. As a testament to the app's popularity or lack thereof, it has gathered a total of 3,786 Reviews on the Apple App Store alone, with an average user rating of 2.50871 out of a possible 5 stars.

How does it Work?

Prime Now, Amazon’s fastest delivery service yet, offers tens of thousands of everyday essentials delivered right to a customer’s door, seven days a week. Shop from the best of Amazon, select Whole Foods Market stores, or a favorite local store and have your order delivered in ultra-fast speeds. Shop for all your daily essential needs, including produce, beverages, snacks, meat, alcohol (in select cities), organics, personal care, household cleaning, baby products, pet products, office supplies, electronics and more. To place an order, Prime members can simply download the Prime Now app to shop, and use Amazon’s secure payment settings to check out. Depending on your location, there are three delivery options for Amazon Prime Now orders: delivery in a two-hour window, delivery in a one-hour window, and delivery within an hour. Select locations also have the option to pick up Prime Now orders at Whole Foods Market Stores. Using your Prime Now App, in select cities, you can shop from favorite local stores including Fresh Thyme, Bristol Farms, Plum Markets, Westside Market, Gourmet Garage, Surdyk's Liquor & Cheese Shop, Union Square Wine & Spirits, All the Best, Sally Beauty, Bartell Drugs, and more. Prime Now delivers thousands of items in over 30 U.S. cities, including Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Denver, Houston, Indianapolis, Las Vegas, Los Angeles, New York City, Miami, Milwaukee, Minneapolis, Nashville, Orlando, Phoenix, Portland, Raleigh, Richmond, Sacramento, San Antonio, San Diego, San Francisco, Seattle, Tampa, Virginia Beach, and D.C. Simply download the Prime Now App and enter your zip code to see if we deliver to your neighborhood. By using this app, you agree to the applicable Amazon Conditions of Use (e.g. and Privacy Notice (e.g. for your country. Links to these terms and notices can be found in the footer of your local Amazon homepage.

Top Reviews

  • So grateful

    By memedadalalala
    As a working mom of 2 little kids, i feel so lucky to have someone save me 1-2 hours per week on driving / shopping for groceries. Amazed all the negative reviews who want a concierge service for the price of a $5 tip. If you’re new to this service, here is how to get the most of it: 1. Don’t select exotic items. If your friend wouldn’t find it at the store, don’t be surprised if the shopper can’t either 2. Unless you’re feeling adventurous, don’t allow for substitutions. The shopper is not a Whole Foods expert. They are a regular person who may not share your vegan dietary restrictions or knowledge of whole30 appropriate ingredients. 3. Be flexible. accept that a key item may be missing and have a plan B. Accept that you cannot micromanage the ripeness of the bananas or avocados you receive. . 4. TIP well. Someone is saving you effort, gas and 1+ hours and there is no delivery fee. Imagine if you had to hire someone to do this. That’s worth a minimum of $10 for a mid size order, short distance from the store. Frankly, it’s worth more. 5. Stop wining. If you’re going to cry over having your food arrive 20 mins late or being placed too close to your door, get in your car and go there yourself.
  • Terrible app

    By Created lots of nicknames
    App freezes all the time. I have to delete, reinstall, re-log-in just to order, complete an order, check in. Etc. Very frustrating. Several times, I couldn’t check in on way to pick up because app froze. So, I have to wait extra time at pick up. Searching for foods is not simple. There’s no way to send messages, special requests, or communicate with the shopper. Sometimes the app doesn’t show something that I know the store has, so I’m unable to purchase that item. Ive also ordered food for that night’s family dinner only not to receive that one vital item from my order. Customer service explained that prime’s contract with Whole Foods limits the quantity of products that can they sell to customers. So, The store may have 6 widgets, but I can only get 1 widget. Which is not enough widgets to feed my family. The only reason I use this service is because Whole Foods is about 30mins from home and they’re the only store that sells many of our daily foods and products. Otherwise, I would happily say goodbye to this service. If I place the order a day before, I may be able to get a favorable delivery window. Otherwise, not so much. I want to love this service, but it’s sadly lacking. Hopefully, it will improve.
  • When it works, it’s amazing! But...

    By we're in Cardiff!?!
    I’m handicapped so this app is a blessing. It’s hard to impossible to get to the store and get a week worth of groceries from my car and into my house. So when everything works out, it’s WONDERFUL. However, the shoppers who put your order together are sometimes... not very communicative. They don’t answer simple questions or acknowledge requests (like asking for the bread to be sliced). You won’t know until the order ships if something is out of stock, and no replacement options are offered, although I believe that this is supposed to be policy. This makes it difficult to make sure that you can get your weekly shopping done properly. Also, you don’t have to sign in to place your order, but you have to sign in - repeatedly - to keep track of the progress of your order’s arrival. Not cool. I want safety measures to keep the wrong person from spending my money, not to keep me from checking in the arrival time of my order.
  • Terrible Customer Service

    By BJ1942
    I have used AP to order breakfast items from Whole Foods over 10 times with excellent results at first. I ordered before 7 am to qualify for the 8 - 9 am 1 hr window. The first time, the order was on my porch at 8 am! The subsequent orders arrived later and later in the window with all the items in good condition with no unacceptable substitutions. I placed my last order with Whole Foods at 6:30 am and scheduled the 8 am - 9 am window. I received a message shortly after 7 am, I believe, that my order had been assembled and was waiting to be delivered. By 9:10 am I had heard nothing from the store or the driver. I called the driver who spoke with a heavy accent. He was difficult to understand but I managed to get that it “was the store’s fault”. The order was on my porch by 9:22 (time listed on receipt) I think it was more like 9:30 or 9:35 am. The two packages of frozen entrees were soft and not cold to the touch even though they were packaged in an insulated bag. I tried repeatedly to use “customer service” to have them call me as per their instructions but there was no response. As a final resort, I’m writing this review.
  • It was better, now it’s just ok.

    By Bluerage2
    I was using this app at least 1-3 times a month to shop at Whole Foods. I like the store but it’s not along my usual travel route so I don’t get there as often as I’d like. It’s not ridiculously far from me, but just in the opposite direction of where I’m usually going or coming home from. Being a Prime Member the free delivery was great. Well worth the cost of a $4-$5 tip. Now the app has changed. You no longer list the sale items or the bonus specials for prime members. Why are they hidden? I need to look up the weekly / monthly flyer and go back and forth to find out what’s on sale. I was doing that recently and after 25 minutes decided it just wasn’t worth my time and X’d out the app with over $100 worth of items in my cart. Please bring back the convenience. Update: The prime and sale item buttons are back making it easy and convenient once again.
  • Service is Great, App UI Needs Work

    By Cam❤
    The three stars are for the availability of this service. It is a huge time saver and SO convenient. Thank you!! However, the app UI should take notes from Instacart. I’d like to be able to sort items by diet, such as gluten free. Also, once you place your order, you should be able to add items up until the shopper starts your order. Occasionally it’s been 36 hours between the time I place the order and the first available delivery time so we often run out of additional items by then but I can’t add them. Lastly, the messages and notifications are buggy. I am not always notified of items being out of stock and the replacements by the shopper are rarely right. I am celiac and they will replace gluten free pasta with regular pasta. Please make these updates for an even better user experience!
  • Missed potential

    By puckpimp71
    The app generally works ok but can get stuck in a loop and crashing when leaving feedback. The execution/outcome is poor, however. The first couple orders were perfect, but my last 3-4 have either been missing items or completely unsuitable replacements have been used. For example, sending K-cups instead of instant coffee or sorbet instead of frozen fruit. The delivery people people also had some weird penchant for leaving the delivery immediately in front of my door, making it impossible to open my door without damaging the bag or goods. It’s not ready for prime time. The customer service team is quick to address refunds, but they miss the mark in being a time saving service. It’s not convenient to micromanage a delivery person or then end up with items that aren’t close to expectations. I get the impression that whoever is assembling the orders is doing a mad dash through the store without asking for help finding items. Ex- K-cups for instant coffee... went to the Whole Foods myself and there it was. Deleting this app because the final product is a disappointment.
  • Well designed app

    By TOTamster
    This is an amazing app, especially during COVID-19. I am an essential worker. This allows me to pick up my food after work without the added stress of running into stores and looking for things. Yes, things run out during this uncertain times. I don’t see how physically shopping in the store would make the experience better, especially when you can’t blame it on the app... My only feedbacks would be to please use less plastic bags. I don’t need every item quarantines in its own bag. Also please be gentle with my heirloom tomatoes. I have lost two out of the last 4 pick up orders. They were squished before they got into my car so not edible by the time I got home. I can’t afford to order more heirloom tomatoes at this rate. I have tried delivery through this app as well. It also works better than other delivery apps.
  • Want good service? PRIME beats InstaCart everyday!

    By 1GypsyBell
    I am unable to drive due to an injury. This situation is permanent for me. So I depend on apps & good people (customer service you can actually talk to) like PRIME. I’ve never had a bad delivery with prime I’ve always had good people and they always delivered when they said they would ! I tried Instacart but they kept changing the delivery times on me and I would get charges that I would have to email and wait days to get taken off. The thing that bothered me the most was the one hour delivery they supposedly had and then constantly change to two hours! PRIME has NEVER done this! They have always been on time and accurate with my orders. Never changing things out for different things for more expensive items either! Prime is my go too!!
  • Extremely disappointed

    By MoonRaynePhoenix91
    The first few months were great. As someone with a birth defect of the spine that has cause numerous mobility issues it started as a godsend. The past two months there has been a steady decline in professionalism of the drivers and warehousing staff. Ive reported the numerous issues to customer service. They were only willing to give me a $5 promotion for missing $38 worth of merchandise of which I couldnt even use because despite my account having the receipt amount they always preauthorize $10 extra initially causing a bounce every time. Its absolutely devastating that between physical disability disallowing me from being able to shop normally then to have something that made me feel human again to be this much of a let down when im attempting to feed my two small children as well i just can no longer forgive the inadequacies. Deleting the app ill just use my prime for gift purchases and tv. Going with instacart or shipt for groceries cuz prime now is beyond a disappointment at this point.

External Links

AMZN Mobile LLC Official Website

Download for Free on On iTunes
Download for Android

This page was last edited on 2021-05-02.
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