DO NOT INSTALL OCTOBER UPDATE Tmobile went from hero to zero
By Greenie mama 65
I kept receiving pop up to install update. I wasn't sure if it was a scam or not so I tried using chat through app. It didn't work as bot didn’t recognize the question. Used 611 to call tech support. Sat on hold for almost a half hour. Tech said update pop up was from them and was safe to install. I waited until the weekend when I rarely have urgent matters. I did the update. It messed up several of my email accounts. Also said nothing was secure and I now have all these urgent messages for security fixes.
I had been with ATT since it was Cingular(over 18 years). Bought a new iPhone from them. It didn't work after two days. They instructed me to bring it to the store, but store said I had to use return label. Glad I sent registered mail. After calling every week about my bill not being updated to show credit and at least 4 months of going back and forth where they would credit my account and it would show up on the next bill, I made the decision to come to T-Mobile. I’m so happy I moved here. I cant thank Alondra enough (the sales rep) for her patience and for being so knowledgeable about the products and how they operate. The reception on my phone is terrific and i love all the features. The app is a great convenience too. Took only a few minutes to get it all set up.
Glad we switched but didn’t get what we where originally promised
By James .C
Well I enjoy T-Mobile but I have to say the first day we came in we where so mad with att horrible service and being priced so high so we went and talked to these guys who told us we could buy 1 phone get 1 free and they would pay off our att phones and our price would be $60 cheaper than we where paying . Next day we come in talk to the Manager to get set up everything has changed we where misquoted and didn’t meet certain qualifications on turning in our old phones ( never told that before ) and the bill went way up because we now have to pay full price for the new phones so I am happy we left att but now we are paying more than we did with them and the internet speed and connection is way worse if I’m not using my home wifi or work wifi most things take a long long time to load. All in all we felt like we got played by used car salesman with the whole bait and switch method but we got put in a tough spot and had no choice . We spent over a decade with att paying over $200 a month and we will do the same for T-Mobile if they show they are better than them but currently we are not very impressed Staff is nice but prices and deals currently do not seem to be in our favor.
Took a chance
I switched from Sprint so I called and did it over the phone. Got the sim in the mail with little instructions. The rep didn’t ask if I wanted my number ported or insurance on my phone. Biggest issue was explaining the process and what to expect was anemic. When it came time to port the number I had to get sprint and T on the phone. The process was full of missinformation and dropping the ball on both carriers part. The T rep heard me pay off my phone with sprint but didn’t offer insurance and I admittedly didn’t think about it. 3 weeks later my phone was stolen. She also heard that the bill had to be paid off (which wasn’t true accord to the sprint store) but she still told me it would take 24 hrs to port the number despite knowing my sprint bill wasn’t paid off. I was without service for 5 days that turned into almost two weeks somehow. You have to repeat intentions, don’t assume anything, expect to be given inaccurate and incomplete information so you can get get the change to happen. There were lots of other issues but that the majority that will color your experience of changing carriers.
The worst service and worst app
I had the misfortune to work in an area that only was serviced by T-Mobile and Verizon. Verizon is, or at the time, was very pricey and T-Mobile was more affordable. But since then, the prices have gone up. The app is deliberately difficult to comprehend. Obviously they took all the knowledge of manufacturing user friendly sites and purposefully sought the opposite at every turn. The app hasn’t improved in over 6 years. At all. Customer service, when you have hours to wait, are very polite. But they know nothing. I always ask, for what I have, and what I need (and I am patiently clear with them regarding my exact needs because they are so polite) am I getting the best price from T-Mobile. They are honest and always say they really don’t know. I’m no fan of any major cellular service. And don’t get me started on how idiotic T-Mobile Tuesdays are. I’m not a teenager so I dont have the time to save a few cents on something I never need in 48 hours or less. But I do need cellular service for an iPad Pro and maybe my Apple Watch. I’d kill digits since I need my phone nearby for the better watch apps anyway. But no one at T-Mobile knows. Anything. Again, kudos for polite staffers, but I was born already too mature for your useless app.
If I could only get a signal
By Super chip key
I would give a full five star rating to T-Mobile because most of their services are great but one big problem. When I am at my shop/house I cannot receive signal and they cannot seem to fix that for me I have to rely on my Wi-Fi in order to give me a phone signal at my home/shop. With today’s technology you would think that someone from their engineer department would fix this problem due to the fact that I have complained about it numerous times but no one has been able to successfully fix the problem. So I suppose for now I will have to continue to use it on Wi-Fi which I have to pay for every month so that I can have phone service at my place. They also tell me I am right between three cellular towers but I just can’t seem to zero in on the signal to give me a good phone signal at my place. So I am just stuck with Wi-Fi. Maybe just might get to the right place at T-Mobile and someone will care about it and see if they can actually repair and fix the problem sometimes it takes no will to get a little oil in order to get something done maybe just might reach the person at the top. Outside of that T-Mobile is a wonderful company.
I used to be a T-Mobile addict but I’m getting little frustrated with the service, or rather lack of..
I travel for a living and spend many days on the road. The international coverage is nice BUT more often than not it’s at dial-up speed. 😤 All that’s missing is the fax machine sound dial-up modems used to make. 📠 It’s quite embarrassing actually.. I have iPhone 6S with the latest iOS and network settings. T-Mobile shouldn’t advertise “international coverage” but rather - “international dial-up-speed when-you’re-not-in-a-hurry coverage”. Not 3G, not 2G not even Edge. 28kb dial-up speed is more accurate.
Hong Kong, Frankfurt, Dubai, Bahrain, New Delhi, Shanghai, Berlin... yeah, basically the same. Yes, the phone calls work great and are of great quality. Online access? Not so much...
Domestically half of my T-Mobile WiFi calls drop? Not sure why, showing a strong signal, both WiFi and phone signal, it connect, then it drops. I feel like T-Mobile is so big on having great deals for new customers that they’re forgetting the current customers. Basically they seem to be focusing on quantity versus quality. I hope I’m wrong. Haven’t given up on T-Mobile yet but sadly it ain’t what it used to be... 😔
Updated-I have revised my review to five stars. Apparently all three of the numbers on my family account were linked together, which causes a problem with this new app. If you have a family plan make sure the numbers are unlinked and you will be able to see all of the numbers on your family plan in the app and manage them as you would expect.
The updated t-mobile app Is visually appealing, but functionally worthless. The problems began when it misidentified which account I am using-I am the primary account holder but it recognized my phone as another phone on my family account, and refused to allow me to view or make changes to my account. The app update notes state that T-Mobile is listening, so if that is truly the case, please fix this app and make it more like the old app-which was actually very useful if a little dull in the style department. At this point in time the app is completely worthless and I might as well use the website.
They’re moderately great
By christopher ggg
I would have given four and a half stars but I called to change my number one day speaking to the 611 customer service and she went onto to say that it was good I was making a new chapter in my life and then gave me a number with a prefix (XXX)666-xxxx then stated I hope your not superstitious but I don’t get it how she said it was the only number it existed I knew she was lying and then I still paid 15 dollars for two lines to get the number changed. Ridiculous I been with them for 5 years and have 5 lines but I guess that didn’t matter either. Service is ok I don’t go a lot of dead zones anyways and they do try to train every my matters. Usually if I speak to management I get what I want. Oh and in the United States only. The Philippines people usually don’t care to please you but if you get transferred back to the US the Americans will help you more because it’s a US based company with US residents paying their payroll. Anyways I like the t mobile deals better than any other carrier. Other than that I can go to another carrier but I’m lazy or unless I’m provoked to I will otherwise this works. But not the best.
Near Perfect app and perfect service
I used to be with AT&T prepaid, but that meant that there was no phone payments, benefits, or anything. Wi-Fi calling didn’t even exist. It was about $45 a month, so I’m paying more right now for service, however that comes with Wi-Fi calling, unlimited data up to 50 (FIFTY) GBs unlike their 22 GB speed cap, hotspot, and more. And it’s $90 a month, which includes my iPhone XS payment since they had a trade in deal for my old 7. The service is just as good as AT&T was in my area, and in some places better, our area has T-Mobile’s new “5G” network (I know, it’s not 5G technically) while AT&T’s 5G-E network is not here yet, and phone call quality is light years ahead. I mean, I called my Fiancé (Who I also converted lol) and she picked up immediately, it didn’t even have time to ring. That’s amazing!
The app is also amazing, but the only gripe I have is that sometimes the bill doesn’t like to load. But it always does after a refresh or two. I love T-Mobile!
Service is friendly enough
But market leads the the way providing nothing really real in real time I get very poor signal we’re I live there upgrading for marketing,, odd that I down loaded a measuring signal reception to see what service provides the best signal in my area and t mobile was rated the best, I have disconnected service at times rarely get the internet on my phone , there signal booster works some what, guess will check into getting a outdoor antenna signal booster, but need to do more research or eventually maybe go to a different carrier, research the price, et. I use to have cricket service never had difficulty, but wanted more down load speed and the accessory app said t mobile was better so who or what can I believe, customer service is friendly but I got miss leading information which put me into a bind and still not resolved since of October of last year and it is ongoing I say where is my new signal booster as I was to get it in December, but as said I assume I could get a yagi outdoor signal booster probably be better then the t mobile signal booster how do I find out, then it reference to getting a free one or paying for one,,,WOW... so I got various miss leading information then how do I qualify the truth