T Stands For Terrible
Had a 24 month agreement with T-mobile. It was a nightmare! Beginning with them losing my 4 trade ins, sending them to two different states. I had to prove that they existed and it took them a week or so to track them down. My family had numerous issues with their devices and I several business calls and texts dropped lost or just never came through to me. I got tired of calling their customer service for issues because, for one, most of them are foreigners and I couldn’t understand them and they had a hard time understanding my issues, so the language barrier is a huge negative. Finally, when my 24 month sentence was served they tried to charge me an extra 3 months for my devices, when I called them on it, they agreed with me, confirmed I was correct, and told me they corrected the issue. I paid my final bill and went back to Verizon where I receive superb service and reception. Two weeks later I get a bill from T-Mobile saying I owe another month on my devices. Needless to say my final phone call to them wasn’t pleasant, nor did they bother to correct the issue. Again some foreign rep had an issue understanding my explanation. I was on the phone for 41 minutes and the last 15 I was on hold, so I hung up. T-Mobile is the worst carrier I’ve experienced and I’ve had Sprint as well. I put this out there so I can save someone the misery my family and I went through. DO NOT GIVE YOUR MONEY TO T-MOBILE.
Glad we switched but didn’t get what we where originally promised
By James .C
Well I enjoy T-Mobile but I have to say the first day we came in we where so mad with att horrible service and being priced so high so we went and talked to these guys who told us we could buy 1 phone get 1 free and they would pay off our att phones and our price would be $60 cheaper than we where paying . Next day we come in talk to the Manager to get set up everything has changed we where misquoted and didn’t meet certain qualifications on turning in our old phones ( never told that before ) and the bill went way up because we now have to pay full price for the new phones so I am happy we left att but now we are paying more than we did with them and the internet speed and connection is way worse if I’m not using my home wifi or work wifi most things take a long long time to load. All in all we felt like we got played by used car salesman with the whole bait and switch method but we got put in a tough spot and had no choice . We spent over a decade with att paying over $200 a month and we will do the same for T-Mobile if they show they are better than them but currently we are not very impressed Staff is nice but prices and deals currently do not seem to be in our favor.
Although I like T Mobile branding and their supposed ethos, and I think they are forward thinking with the eSIM app etc, I am an investor and am very disappointed with their customer support and treatment of me. They advertise “no robots, real people,” but so many times I have been left on a prerecorded loop, is that much better than a robot? This app here has never worked even once for me. I have to get on a desktop to do anything, because the mobile web app isn’t very functional either. The 24/7 chat support doesn’t live up to expectations, Verizon is infinitely better. Finally they advertise that you get a local “team of experts,” committed to serving your needs and that they will “even show you a photo.” Well, after some security concerns in Mt Holly, NC, T-Mobile I did request a photo to put faces to names and they refused. I am pretty sure my SIM card has been compromised by T-Mobile employees themselves. So disappointing because I do like their plan options and they have very good service. It could’ve been a good fit in the long run but they never allowed the relationship to flourish. I strongly advise against using eSIM for T-Mobile. Considering the fact they are owned by a foreign entity, not that I mind Telekom Deutsche having my data anymore than Google or Verizon, but they have different standards and laws and I don’t know to what extent they adhere to ours
the most joke app on appstore
Sorry to say that but this app is a joke , tmobile make millions of dollars from people but they cant contract o good developer to fix all this mess , even to make a simple payment is a pain , i cant pay from website because the pages trow tons of erros , and a simple look on the address bar show many mess on their side to tri to fix, no way to pay on website , the app keep show we are improve bla bla bla and show a link to go on website that don's work , even the *233 now make you to waiting from a attendant to make a payment , where is the automatic attendant robot? that was simple and fast , like call the robot get in confirm payment digite a card or use that on on file and done , bring that back!
I dont want to speak whit a representative every time i want to make a payment .
App forget that you guys don't know how to make one , contract a good developer buzines for that.
website ? same thing that thing doesn't work
also we are tire of many changes on password , stoping make we change password every 6 month , we dont need that there is nothing so serious on that page , if someone gets that the only thing he can do is pay my account , only place we need a lock is on change numbers , a confirmation text message thats it!
The worst service and worst app
I had the misfortune to work in an area that only was serviced by T-Mobile and Verizon. Verizon is, or at the time, was very pricey and T-Mobile was more affordable. But since then, the prices have gone up. The app is deliberately difficult to comprehend. Obviously they took all the knowledge of manufacturing user friendly sites and purposefully sought the opposite at every turn. The app hasn’t improved in over 6 years. At all. Customer service, when you have hours to wait, are very polite. But they know nothing. I always ask, for what I have, and what I need (and I am patiently clear with them regarding my exact needs because they are so polite) am I getting the best price from T-Mobile. They are honest and always say they really don’t know. I’m no fan of any major cellular service. And don’t get me started on how idiotic T-Mobile Tuesdays are. I’m not a teenager so I dont have the time to save a few cents on something I never need in 48 hours or less. But I do need cellular service for an iPad Pro and maybe my Apple Watch. I’d kill digits since I need my phone nearby for the better watch apps anyway. But no one at T-Mobile knows. Anything. Again, kudos for polite staffers, but I was born already too mature for your useless app.
Being a customer here for almost 4yrs now, I have lots of experiences talking to most of their representatives. Some of them are very knowledgeable/oriented on how to handle your issues/ concerns and few are not. Like the rep that attended to me this July 1st who sent me a guarantee text that everything were all set, like the payment arrangement I made with him and no service interruption will be expected. Then the next day, I have no service and I can’t even contact 611, all I can do that moment is to chat with their online rep that responded after 2 hrs, I started to chat at around 8am and the problem resolved at lunch time. I want Tmobile to know and be aware of how their customers are being handled and also for them to be always considerate to each and every customers who are experiencing hardship like in this time of pandemic. Your 611 line shouldn’t be disconnected at all times because this is where customers can get helped! As a number 1 network that this company is claiming it shouldn’t be only for being 5G or how powerful is the network, Tmobile should also be a number 1 in customer care! Remember that “unhappy customers are your best teacher”!
They’re moderately great
By christopher ggg
I would have given four and a half stars but I called to change my number one day speaking to the 611 customer service and she went onto to say that it was good I was making a new chapter in my life and then gave me a number with a prefix (XXX)666-xxxx then stated I hope your not superstitious but I don’t get it how she said it was the only number it existed I knew she was lying and then I still paid 15 dollars for two lines to get the number changed. Ridiculous I been with them for 5 years and have 5 lines but I guess that didn’t matter either. Service is ok I don’t go a lot of dead zones anyways and they do try to train every my matters. Usually if I speak to management I get what I want. Oh and in the United States only. The Philippines people usually don’t care to please you but if you get transferred back to the US the Americans will help you more because it’s a US based company with US residents paying their payroll. Anyways I like the t mobile deals better than any other carrier. Other than that I can go to another carrier but I’m lazy or unless I’m provoked to I will otherwise this works. But not the best.
I used to be a T-Mobile addict but I’m getting little frustrated with the service, or rather lack of..
I travel for a living and spend many days on the road. The international coverage is nice BUT more often than not it’s at dial-up speed. 😤 All that’s missing is the fax machine sound dial-up modems used to make. 📠 It’s quite embarrassing actually.. I have iPhone 6S with the latest iOS and network settings. T-Mobile shouldn’t advertise “international coverage” but rather - “international dial-up-speed when-you’re-not-in-a-hurry coverage”. Not 3G, not 2G not even Edge. 28kb dial-up speed is more accurate.
Hong Kong, Frankfurt, Dubai, Bahrain, New Delhi, Shanghai, Berlin... yeah, basically the same. Yes, the phone calls work great and are of great quality. Online access? Not so much...
Domestically half of my T-Mobile WiFi calls drop? Not sure why, showing a strong signal, both WiFi and phone signal, it connect, then it drops. I feel like T-Mobile is so big on having great deals for new customers that they’re forgetting the current customers. Basically they seem to be focusing on quantity versus quality. I hope I’m wrong. Haven’t given up on T-Mobile yet but sadly it ain’t what it used to be... 😔
T-Mobile app is super glitched.
Able to sign into the desktop version of the web with no issues but the app constantly gives errors. I can sign in 1/5 into the app successfully. Once im into the app nothing works. Only the tabs at the bottom will take me to that page but clicking any of the links on the page only refreshes the same page. For half a second it’ll take me to the link I clicked on but after refresh completes I’m taken back to the main page of the tab. Good customer service over the phone but in store is a different story. I went in to a T-Mobile store looking to get information on adding a line but let the rep know I’m just looking to get info today and they didn’t even bother pulling up the account to go over any promotions or anything. I just walked out after “anymore questions.” I was quoted $25 for an additional line and $30 for activation which somehow jumped to $40 a min after. I come back home and called customer service same day. Paid $20 for additional line no activation fee, got full credit towards a new phone with trade in. I spend nearly half a day just to add a line. If only the customer service was better in the store.
New to T-mobile
By new to T -mobile
I went to my pay my bill on the app. It asked “the name as it appears “ good
Then it asked for the” cc number “, I put it in. The app doesn’t allow for spaces in between sets of 4 numbers, however it requires it. Therefore, every time I entered my cc # it would ask me over and over for a “valid” cc. It is valid!!!! It is a Visa! I tried several times. I tried submitting it with the rest of the info in tact including the cc #, it just asked again for a valid cc #. I tried to message support, but after waiting 18 minutes to connect, I went to my desktop, signed in to T-mobile on that and was able to space my numbers on that. Please fix the APP. When it asks for the name, the keyboard does allow for spacing, however on the cc # info the keyboard does not. Therefore, I was unable to pay using the APP. Thanks. Hopefully, they can fix the problem with an update. My phone is only 2 weeks old and has the correct software. Thanks again