App crashes and loses your whole cart
I spent about two hours shopping for the right size of cabinet organizers and things I needed for my place. Then when I started adding silverware, it didn’t want me to add anything to my car because it said I had another browser open. All I had was just the app open. So then I tried again and it worked. But then I went through the whole process of putting in my information my credit card. And then as soon as I hit place order app crashes. And I tried really hard to use this very limited coupon, I was excited that’s why I spent two hours shopping for things that I needed. And then the app crashed. So I just reload the app and my entire cart is empty. And nothing that I have done for the last two hours is there. The only things that were still there were items that I saved for later purchase. Sadly the coupon expires in 47 minutes from me writing this review. And I do not have the time, and I’m super tired, too quickly, in 45 minutes to try to find every single item I had in my cart to buy and use this coupon. Also I have a fear now of losing my cart again. I guess I will just visit the app and try to purchase it another time maybe. But they have my money, that’s one thing for sure!!
By Kuma bear00
I love bed Bath and beyond but now even trying to write a review the app kicks me out. But I frankly have to agree with some of the other reviews about the fact that I apply my offers —take the time to put them into my wallet which yes is a great feature and then boom when it goes to process payment those offers have been removed. Now I don’t want to think that bed bath and beyond is sneaky I’d like to think it’s a glitch and it will be fixed because every time I’ve placed or try to order something it takes me a couple days because it keeps taking out the coupons and I get so frustrated that I just have to stop. Now for the last three days I’m trying to purchase the beyond plus membership and it either freezes takes forever or deletes all my information and I have to keep trying to do it. I am going to try one more time and hopefully I will not have any issues because I love bed Bath and beyond I love your coupons and I’m just so frustrated though with the app but hey listen technology isn’t 100% so if it’s the worst problem I have today it’s a good day
Curtains and valances
By Kathy Min
Ordered curtains from store to be shipped to my home by fed ex, got a text they were delivered I was home at the time and checked my front steps, no package 😖 I immediately called fed ex and bbb the wait on both lines was ungodly, I finally reached a rep and she had a language barrier after 15 min. I hung up and a few min later her supervisor called me and said she would place another order for me (not) I waited the 7 business days she told me to and I called back I was told there was no order for me I called again talked to another supervisor he said he was going to send me a voucher for $50. to my email to use at their stores (not) 😖 in turn I had to call numerous stores to see if they had them in stock and had to travel to both. Now I’m trying to get the matching valances and was able to get 4 but I need another 4 and I called the 800 # again a language barrier and ask if there was any at all in their stores the rep told me she would send me a list via email in 24 hrs. I believe I now have to send them all back and find a reputable company to deal with 😔
Be Careful when Ordering with coupons/offers
By Marie Segal
I love Bed Bath and Beyond but recently on the app, when I am ordering items, it will remove offers from my order randomly. I am a college student so I have the student savings pass. I will apply the offers that I have, and then when I go to input my credit card information, the offers will be removed. Also, if you click away from your cart, it will remove all offers (i.e If you click to look at the pictures of the items you are buying, and then you return to your cart, it will remove all coupons/promos/offers. Its very annoying. I went and put in a new credit card and pressed order only to see on the next page that they had removed my free shipping and 20% off coupons. Very frustrating! I had to call and cancel my order and then I had to reorder with the promos. Also, I have yet to receive an email or any proof that my original order has been cancelled (including a refund). Bed Bath and Beyond, you need to fix this issue.
Better Than The Website! - But Change The Customer Chat Please
The app is so easy to use that even a first time customer/user would be able to figure it out!
The navigation menu at the bottom is clear and organized!
You can see your “my funds” and click on each one to see what they were earned from.
The checkout is super easy AND you get a 5% bonus right now when using Apple Pay!
The only thing that is a negative is that when you’re in the app and go to “chat” with customer service, it brings you straight to iMessage on the iPhone.
On the website when you “chat” it opens up a tiny screen within the website and it shows you how many people are in line in front of you and they get back to you quickly.
On the iMessage “chat” which they automatically send you to in the app doesn’t show how many people are in front of you nor any time estimation.
On average when using the in-app chat option, and subsequently being led to my iMessage to talk to them, I wait about 2-3 hours to hear back.
I’m not sure why it takes so much longer in iMessage but there should be an option to choose whether you’d like to open it in iMessage or stay in the app to chat.
Customer service is a nightmare, fake promises and terrible estimates, first agent apologized and made a request for another order to be shipped(all lies), after 10 days contacted second agent said sorry the first agent didn’t make the request and i will go ahead and make it(lies again), after few days received an email saying the 2nd agent is refunding my order and i should get a refund in about 3 days, after another 10 days received no refund(I never asked for refund) and i received an email saying sorry for delays and you should get your refund in about 5 days.
Now its been more than another 10 days and never heard anything for these guys.
I am going directly to my American Express Credit Card to get my money back.
My experience showed me the truth behind bbb
Love local BB but when signed up for $29 for year long discount made an error by leaving out one letter from my email address. So have two id’s with BB, with one with the first letter of last name and another for $29 that I can’t use because of original typo leaving out the one letter of e-mail address. Have spent four hours on phone with BB and another three hours with store personnel. I finally said take the $29 and have a party, (ok was a little more graphic) I’m done with stupid games and incompetence of corporate idiots, local store staff tried and tried to fix several times. So still shop in store but have extreme anger for corporate idiots and lack of success to fix what should be easy piesy problem. Corporate = 0 Local store = 4 for effort. Boise Idaho
Money Missing/My Funds Not Used
I had made a prior purchase where there remained a balance from the gift cards that I selected to keep in My Funds. When I went to make another purchase after that transaction, the money was no longer in the balance of My Funds.
I also added a gift card to the My Fund balance to make a purchase and selected my debit card for any additional cost over the amount that would be covered by the gift card. The transaction instead charged my card the entire amount and the My Funds balance has not changed and still includes the gift card balance.
It is really frustrating as we do not have extra money to be throwing around and the gift cards are from our wedding two years ago.
Bed, Bath and Beyond
By D. Hill
This application makes it convenient to shop for products offered by the store. With the app users can shop for items by Brands or Categories. Users can also use the app to manage their account, look for store locations as well as look up one's gift card balance. Users can use in store and offline store promotions within the app. Users can also see if products are available in their local store. The design leaves a bit to be desired being made for the iPhone instead of both the iPhone and the iPad so the resolution quality is a somewhat subpar. Still, for regular shoppers of the store this app meets your needs in about every way.
Revised Review...Excellent customer service -.Very disappointing
Developer got in touch with me immediately and turns out the issue with the coupon was a mis-read on my part. Thumbprint is a security issue that they are going to work on – still love bed Bath and beyond
What drew me to this app was the opportunity to get 20% off my entire purchase every time I shop – we use bed bath and beyond a lot so the $29 purchase price was worth it. The coupon on the app is always expired, and in addition the thumbprint login doesn’t pop up. You need to manually log in with a password every time – yes I have the thumbprint option checked