By Kuma bear00
I love bed Bath and beyond but now even trying to write a review the app kicks me out. But I frankly have to agree with some of the other reviews about the fact that I apply my offers —take the time to put them into my wallet which yes is a great feature and then boom when it goes to process payment those offers have been removed. Now I don’t want to think that bed bath and beyond is sneaky I’d like to think it’s a glitch and it will be fixed because every time I’ve placed or try to order something it takes me a couple days because it keeps taking out the coupons and I get so frustrated that I just have to stop. Now for the last three days I’m trying to purchase the beyond plus membership and it either freezes takes forever or deletes all my information and I have to keep trying to do it. I am going to try one more time and hopefully I will not have any issues because I love bed Bath and beyond I love your coupons and I’m just so frustrated though with the app but hey listen technology isn’t 100% so if it’s the worst problem I have today it’s a good day
Curtains and valances
By Kathy Min
Ordered curtains from store to be shipped to my home by fed ex, got a text they were delivered I was home at the time and checked my front steps, no package 😖 I immediately called fed ex and bbb the wait on both lines was ungodly, I finally reached a rep and she had a language barrier after 15 min. I hung up and a few min later her supervisor called me and said she would place another order for me (not) I waited the 7 business days she told me to and I called back I was told there was no order for me I called again talked to another supervisor he said he was going to send me a voucher for $50. to my email to use at their stores (not) 😖 in turn I had to call numerous stores to see if they had them in stock and had to travel to both. Now I’m trying to get the matching valances and was able to get 4 but I need another 4 and I called the 800 # again a language barrier and ask if there was any at all in their stores the rep told me she would send me a list via email in 24 hrs. I believe I now have to send them all back and find a reputable company to deal with 😔
Be Careful when Ordering with coupons/offers
By Marie Segal
I love Bed Bath and Beyond but recently on the app, when I am ordering items, it will remove offers from my order randomly. I am a college student so I have the student savings pass. I will apply the offers that I have, and then when I go to input my credit card information, the offers will be removed. Also, if you click away from your cart, it will remove all offers (i.e If you click to look at the pictures of the items you are buying, and then you return to your cart, it will remove all coupons/promos/offers. Its very annoying. I went and put in a new credit card and pressed order only to see on the next page that they had removed my free shipping and 20% off coupons. Very frustrating! I had to call and cancel my order and then I had to reorder with the promos. Also, I have yet to receive an email or any proof that my original order has been cancelled (including a refund). Bed Bath and Beyond, you need to fix this issue.
Customer service is a nightmare, fake promises and terrible estimates, first agent apologized and made a request for another order to be shipped(all lies), after 10 days contacted second agent said sorry the first agent didn’t make the request and i will go ahead and make it(lies again), after few days received an email saying the 2nd agent is refunding my order and i should get a refund in about 3 days, after another 10 days received no refund(I never asked for refund) and i received an email saying sorry for delays and you should get your refund in about 5 days.
Now its been more than another 10 days and never heard anything for these guys.
I am going directly to my American Express Credit Card to get my money back.
My experience showed me the truth behind bbb
Money Missing/My Funds Not Used
I had made a prior purchase where there remained a balance from the gift cards that I selected to keep in My Funds. When I went to make another purchase after that transaction, the money was no longer in the balance of My Funds.
I also added a gift card to the My Fund balance to make a purchase and selected my debit card for any additional cost over the amount that would be covered by the gift card. The transaction instead charged my card the entire amount and the My Funds balance has not changed and still includes the gift card balance.
It is really frustrating as we do not have extra money to be throwing around and the gift cards are from our wedding two years ago.
Love local BB but when signed up for $29 for year long discount made an error by leaving out one letter from my email address. So have two id’s with BB, with one with the first letter of last name and another for $29 that I can’t use because of original typo leaving out the one letter of e-mail address. Have spent four hours on phone with BB and another three hours with store personnel. I finally said take the $29 and have a party, (ok was a little more graphic) I’m done with stupid games and incompetence of corporate idiots, local store staff tried and tried to fix several times. So still shop in store but have extreme anger for corporate idiots and lack of success to fix what should be easy piesy problem. Corporate = 0 Local store = 4 for effort. Boise Idaho
Super slow, cannot use coupons as a beyond plus member
This app is SOOOOO slow and has been for the year plus I’ve had it. Adding to lists was improved as it was inaccessible prior. You cannot see photo reviews which is awful. You also cannot write reviews of products in the app which is ridiculous.
The most disappointing is that if you are a beyond plus member—a yearly subscription that gives you free shipping and 20% off all items—you cannot use coupons. Not even a $10 or $20 off your purchase. This is also ridiculous and very disappointing. BBB only allows “1 coupon per transaction” and considers being a beyond plus member and utilizing your 20% off as a coupon! It’s not a coupon, it’s a paid in full subscription service. This is appalling honestly and I’m not happy with BBB.
Good app, needs some QA testers
I like the app. It does what it needs to. I definitely prefer the app over the website.
I wish products had more pictures. I can’t believe the number of products I’ve looked at that only have one photo.
Also, idea board products don’t allow you to click into the product. No matter where I click on the product (image, reviews, etc) it brings up the little pop up asking how much I want to add to the cart. I just want to look at the product again for some additional info/specs. Only the Add To Cart button should bring up the add to cart pop up. Right now, there’s no way for me to get back to the product again without manually searching for it, which is frustrating.
Revised Review...Excellent customer service -.Very disappointing
Developer got in touch with me immediately and turns out the issue with the coupon was a mis-read on my part. Thumbprint is a security issue that they are going to work on – still love bed Bath and beyond
What drew me to this app was the opportunity to get 20% off my entire purchase every time I shop – we use bed bath and beyond a lot so the $29 purchase price was worth it. The coupon on the app is always expired, and in addition the thumbprint login doesn’t pop up. You need to manually log in with a password every time – yes I have the thumbprint option checked
Used APP on iPad
The app was easy to use and even provided a coupon discount to be applied to the order on checkout. I did have one small problem, I used PayPal at the check out, the pop up screen from PayPal showed continue but I accidentally scrolled it and it disappeared. I still had the checkout screen. I cancelled the coupon, cancelled the checkout and the cart still had my items. I checked out again, applied the coupon, checked out with PayPal and tapped continue and the order went through. Good recovery.