Great app!! Customer service needs work.
Offer up is an excellent app. It’s very easy to use. It’s fun to use! Customer Service however— needs a little work as of December 2017. I had an issue with a paid for feature called “bumps” which put your items above other sellers ads so your items are seen first. It’s a really nice feature. I paid for two but only received one. So I sent an email to the address listed on the app. I didn’t get a reply, so about a week later I sent another email. I still didn’t get a reply. Then by chance while using the app, a question came on screen asking if I liked the app or something on those lines. I explained my situation regarding the issue and how there had been no reply. I asked to please have Customer Service contact me. Within a week or two the issue was fixed. It was frustrating to not find customer service contact info on the app (most apps have this) causing me to have to go search for it here where apps are sold. There’s a “frequently asked questions” area on the app, but no email address or contact form. It was also frustrating not getting a reply. About a week after the issue had been fixed, (they didn’t tell me, I just happened to find out) customer service finally contacted me. At that point I no longer needed help. It would be great if there was a contact form or email address on the app and getting a reply would be good as well. That aside, it’s a great app for buying and selling items. I found it very easy to use!
LOUSY RATING SYSTEM!
I am giving 1 star solely because you can only rate people IF and After they buy something from you. The reviews are only good things too like “friendly” “on time” reliable” but nothing saying “over 1 hour late” or “missed multiple meet up times.” There is no way to rate the guy who missed 6 different meet up times on 3 different days then never replies after that until you say you’re going to sell it to someone else then get a reply of insults. There’s no way to warn users of people like that. I love this app don’t get me wrong but I have lost LOTS of money and more time waiting on people who show up hours later then offer a lower offer. for example agrees to the $100 item then shows up offering $20 with the excuse of “take it or leave or it its all I got on me and we can do this right now I can take it off your hands or you can find someone else.” At that point I leave and wonder why THAT person has a stellar “reliable” “friendly” “On Time” rating. This time wasted ultimately leads to other offers no longer interested or they simply bought the same item from someone else instead.
Please top chiefs at OfferUp please make it so you can rate these scammers and time wasters. Simply reporting and blocking someone does not work because they just do it to the next person who falls victim of their positive rating.
Edited review: The messaging is still glitchy with latest update, but is no longer the most annoying thing on the app, so in a sense congratulations I guess?? Since the latest update, the "Watching" section has changed to creating boards, I'm assuming to compete with Pinterest, which is completely unnecessary. In consequence, the coding got changed and now I have over 300 "saves" I have to delete in the "Quick Save" of things I saved over 2 years ago that have since been sold or unlisted. This wouldn't be as annoying if as soon as something was "unhearted" it didn't go back to the top of the list, which it now currently does. Whoever did the coding for this section obviously doesn't use it or doesn't care if it's clean with only available items or has an insane amount of downtime on their hands.
Not sure why but a few days after an update it gets glitchy. For example, the last update was 5/9/17 and now I can't share an item. The messaging portion of the app needs help. Maybe start from scratch, I don't know, but it's always glitchy, recent update or not. It doesn't automatically load a new message especially when you're in that thread, you have to go out and go back in the thread. I get the cash register noise and I have to go to the messages page and slide down to refresh messages to get the new ones to come through. Especially annoying when you're trying to coordinate with a buyer/seller.
THE BEST SELLER APP
Offerup is seriously the best selling app (for me). I stay in the Dallas, TX area and as you can imagine there are a lot of people here. So, I guess there’s a lot of traffic in my area for selling and buying items. I have over 700 sales and with all 5 star reviews. Anywho, the only issue, which isn’t really an issue. I’m just being picky now because offerup is so perfect lol. The only flaw I believe offerup has is the fee for shipping your items. I know Facebook marketplace only charges a 5% fee of the item price (it doesn’t take in account the shipping cost, which is good). Mercari charges a 10% fee (of the sale, doesn’t take in account the shipping cost as well). If offerup could go back to being somewhere in the middle like it used to be when they first started, that would be awesome! I think they were charging like 7.9% when they first opted in the shipping option, then increased to 9.9% and now we’re at 12.9%. I’m just worried they’re going to keep increasing and with shipping prices increasing as well, it makes it a little tougher to really make money as a seller and to give good deals for the buyers. That’s it, that’s me venting haha, but offerup is great! If you have issues with offerup, good luck reaching them through their email or app. They only respond to me on Twitter. So, give Twitter a shot!
Great app! I have a suggestion to make it even better!
I love OfferUp. Since I was introduced to it and downloaded it on my phone, it hasn’t left it. It’s the first place I go to if I’m looking for an item to buy or if I’m trying to sell something to get some extra cash. I’m very frequent on it. Check it out almost every day. Even got all my friends and family obsessed with it. “If you need something, go to OfferUp!”
I do have a suggestion though that I believe would make the app just, amazing, and I always think about it whenever I’m browsing for something. It would be great if next to the display pictures on the result or home screen, the listed item price is shown by it. That way the buyer can see exactly how much the seller listed the item for while looking at that said item. This can encourage some people to click on an item to view if they’re able to have the price shown to them from be beginning. People are attracted to the price of the item when trying to buy just as they are to the look of the item so why not give them both at the same time and help them make better choices. It may happen that you’re search result shows hundreds of items for sale and you don’t know how to narrow it down. Currently, If you want to know the price of an item you’re interested in, you have to click on it to see.
Customer service is down to a automatic replying program even when being sexually assaulted
By wake up offer up!!!
I had someone pretend to be interested in an item only to try to get me to meet them at a bar when I told them I was married and my husband would meet them for the sale they changed their mind and I asked why they said openly they were trying to get me alone in a dark place and when I said they would be reported they said they would just make another profile. When I notified offer up 3 times and even demanded a supervisor or real person I got the same auto reply even as a reply to my follow up to the auto reply, “we are sorry and can see when this happens as frustrating. We will open an investigation but you won’t be able to see the results we suggest blocking them”. So they say they will open an investigation but you won’t know what happens and to block them so you won’t know if they were removed. I also had a item I was selling that recently jumped in value and had a bunch of people call me derogatory names (not the small ones) when I sold it to the first person to pay. I reported. What did offer up reply? “We are sorry this can be frustrating we will open a report but you won’t be able to see the results. We suggest blocking them”. Serious you charge 13% for using the shipping service yet you earn nothing as there seems to not be a single human working there even when they e become the new sexual rapists Craigslist
Btw they ask you to email them. They never reply
Best marketplace app
I have been using offer up for almost a year now and I have to say it's one of the best marketplace apps out there. I have made about $6,000 on the app in 6 months. I love using the app it is very straight forward and fun to you use when you make a sale. The only problem I have is a lot of people on here send you a legitimate offer but then never respond. This is very frustrating and I think they should implement a penalty system for late replies that way sales can be made faster and buyers can get the item quicker. If they did this I think this app would be revolutionary and more people would be using it than they already are!
Fast forward a year and I have been using this app for almost 2 years I have sold over 200 items and while this app did make me money in the past it is no longer worth my time. Mainly because the developer has still not implemented a system that corrects the non responders on this app. The community for this app has kind of ruined the experience. Because the developer has not taken action on this issue the problem has gone even more rampant and has made a once good app mediocre. It’s very unfortunate because this app had tremendous potential but unfortunately the community and the developer have short come that. That’s why from this day forward I will be deleting the app it was good while it lasted.... so long Offerup!
What would make OfferUP TEN TIMES BETTER.
By dark knight writer
OfferUP would be ten times better i if everyone was a verified member and there wasn’t allowed any fakes or frauds. Usually my inventory would be flying for sale, but recently it’s been laying going nowhere due to all these fake people mole on here like collectors and whomever else that don’t belong on here, I haven’t made a sale on here because it seems as if someone is telling people not to buy anything, it’s just not the same, I can tell you this, is make this site one hundred percent better if given the opportunity but Opportunity has been taken away like most of our civil rights Americans give away each day. I’m a fighter and a person who stands up for what I believe in, I’m not someone who just takes the easy way out, those people are all the people who were the mistakes coming in. I’m 36 looking for a job, profession I know I can build and help rise, so if any job opportunities are available please let me know, sorry I can’t see my writing for some reason but how fully this finds someone with authority or in charge of hiring or building OfferUP to be a much better site, I’m sure your fully capable of doing it yourself but a little help from the right person(s) would never hurt. God bless and stand up for your rights, don’t ever sell out. Thankyou
there are a lot of fake people. either they write " is it available", or " i am interested", BUT then after that they never respond. on a desktop or somewhere else is there a button that they might easily accidentally push? it gets annoying to have so many people inquire about your producr but then they never respond back. hard to say if they are fake people or what. it takes time away from your hands too.
also is there any way in a phone or iphone to look up a person by their profile name for easier look up?it would be easier for buying too or selling lets say that person not familiar too much with offer up but they asked you to let them know if you have more items of what you sold them to let them know.
and is there in settings to unblock people? once their blocked is there anyway to look them up of anyway of finding out who you've blocked. because then in the future you find a post they posted to sell but can't offer because we blocked them. yea maybe that one time theh said they were coming but never showed up so we blocked them, but then who knows maybe that person was real and not fake but had an emergency. so now has a post. wish there was a setting to see all the people you have blocked to unblock?
Used to be great.
I’m writing because I’m so disappointed after they changed the format to only show you stuff you have clicked on and not what each individual is offering at the time they post it. As a result I only get to see a small fraction of items and not everything available for sale like you would get to see on Craig’s List for example. Often times I’ll click on something because I can’t see it clearly and I’m curious what it is. Then it turns out to be something dumb like golf clubs and I don’t golf. But with their new algorithm they show me a bunch of different golf clubs for sale. The worst part about this is they repeat the list of items you have already looked at every hundred or so items. I can only browse for 10 minutes then it goes to the top of the list of items I already viewed some items change if I click on stuff because they shove those similar items down your throat after clicking on something but that’s when I put my phone down. I used to hang out looking at random stuff people were selling for hours. I found it very interesting and entertaining. I’ve bought and sold over a hundred items on this app. I wish they would go back to the old way. I liked looking at random stuff and I sometimes found something I forgot I needed but anymore it’s so limited and restrictive I feel like moving on to a different app just out of frustration and boredom.