A bug still exists that has for a long time where when in dark mode, certain movements or actions can cause the app to switch to light mode, which takes a long time and 4 menu pages to flip through to turn it back on which is inconvenient and slightly annoying.
Another issue exists that when you are watching a stream in full screen mode and you double tap to open chat, and you click on a chatter’s name, a menu will pop up that allows you to gift them a sub, or look at their info etc. The problem is that when this menu pops up when in fullscreen (phone sideways), there’s no way to close the menu; you can’t click anywhere to get rid of the menu as it takes up the entire screen, and the only way to close it is to flip your device and go back to non-fullscreen, tap anywhere outside of the menu, and it’ll close. Again, this is an issue that has a solution but requires a lot of time spent to undo which can be annoying for users. A simple fix would be to add a close button for this menu, both in fullscreen and non-fullscreen.
Similar to the last issue, when you tap on emotes in chat, the only way to close the menu is to click outside the menu which can be difficult/inconvenient. The same solution exists where all that is needed for this problem is to add exit buttons to menus.
While the app wasn’t the best for mobile streaming, or watching older videos (had plenty of times where the video would reset entirely after watching an ad, or just randomly flicker and then reset back to the start of the video), it did work well enough, though I still don’t understand why the method of getting bits by watching ads was removed from mobile, despite already giving barely any bits by comparison to what you would get for watching an ad on your computer. The recent change of adding “recommended channels” to the home screen is buggy for me and doesn’t actually load correctly (being stuck with the initial error message as well as the “recommended channels”), but reloading the page works as a workaround for now.
I personally find most of the recommendations, despite being a push to make me watch more content... distasteful, as most of them are people I followed and didn’t want to see again as the community was either to exclusive, or I didn’t really connect with the streamer. So honestly, it shouldn’t go on the home page where I have my listing of what I started watching, and the streamers I do want to watch and am following.
(More to follow
A major suggestion
I did not know this app defaults to auto play. Not to say there’s anything wrong with auto playing streams themselves but I was not aware of it and as a result I assumed a stream would end if I let the phone be. Halfway through a late night stream, I fell asleep without worries. However, I woke up and found my phone went from 100% to 13%. The streams stopped it from naturally falling into sleep mode after I unplugged it and set it to low power mode. This night of nonstop video playing no doubt harmed my phone battery’s maximum capacity, meaning it will be quicker to drop to 0% in the future and I did not intend for that.
My suggestion is that you please make a pop up for mobile that stops the stream, live or otherwise, and asks the viewer “Are you still there?” after one or two auto plays have already occurred without outside input. If there’s no further response, the phone can fall into sleep mode. If there is someone still watching, they’ll tap ‘Yes’ and keep watching.
Anyway, I’ve turned off auto play in settings, so this problem won’t happen for me again. But I still I wouldn’t want any people starting out with this app to make the same mistake I did.
By A Consistent Twitch Viewer
I have been a bit frustrated with the new update for the twitch mobile app. I have an iPhone 10, so the corners of my screen are rounded off and when I go to full screen the top and bottom of the video get cut off, along with things being blocked by where the camera is placed. This used to not be a problem because they left a blank space on each side of the screen so that it all fit in frame, but now especially while watching games like Minecraft where the bottom of the video is very important(the players inventory and the chat box) is impossible to see. This can be frustrating to watch and take away from my overall experience as a viewer. Another bug I have encountered is that often when I start to type in chat it will make the stream lag, causing the video and audio to get out of sync. Reloading/refreshing the page always fixes it, but leaves me waiting through an ad. This makes me less inclined to interact in chat, which is one of the best features of twitch. Besides these two bugs I absolutely love this app and the community that Twitch has created!
An odd platform
A truly odd platform. With twitch most obviously dominating the live streaming market, and consumers or users having nowhere to go they must resort to twitch. However, is twitch really the best for streamers. Like most companies, there is always favoritism, but it seems to have shined in drastic measures. Where as twitch claims they treat everyone at the same by law and standard, but then the same action is enforced differently. This causes odd encounters like the ones with the infamous “Alinity”. She notably did some actions that were called out by millions and even companies but nothing happened. However this is the least of my concern. The true concern is that she had to ask for a ban, and that the moderation accepted this. When a user has such high power or the high powered of the system is cause discourse, and arguments arise. Twitch is a decent platform but they get shot down with their mediocre at best moderation team who has to be asked by the civilians of the city, or streamers, to have actions done, even when they know these actions have been done. Simply put, the admins and moderation have too much power in the scheme of things. And while power is needed, it’s being incorrectly used by the staff to punish some and not others. Thank you.
While it often works and is still a very valid, not at all half-baked alternative to the website, it has been fairly unstable for me since day one. I’m nowhere near a frequenter of Twitch, just occasionally watch the streams of people like Vinesauce and Vargskelethor, but it’s become harder to handle since the new iOS update that changed the layout of the menu you get when you double-click the home button. Whenever I decide to play the stream in the corner of my screen, it pauses, and sometimes simply disappears. Today has been one of the worst days I’ve used it, as I can only spend, say, a minute on the app before it freezes up and forces me out. This isn’t the first time this has happened, either. Maybe the solid third time, and I’m fully unable to access the streams for more than maybe 20 seconds before it quits out. I’ve tried resetting my iPad and redownloading the app, but to no avail. I’m certain it’s an issue with the servers at this point, and a very pesky one. Please fix this as soon as possible, so I can actually use your app. Thank you.
Unstable as of late
I used to never have problems with twitch, it was one of the apps I used to always get on and just watch a stream for fun. After a while I left because had life things to handle. But recently I decided it was a good time to get back on twitch. Was I wrong, yes and no. While the audio is fine without video, I’ve had troubles watching a stream and have audio at the same time. While the video plays just fine, it’s the audio that don’t work well on the stream. While I’ve been thinking maybe it could be my end, but when it’s been constant, I just don’t see the point in watching anything. Another thing, you removed the option to switch from 720 to something like 480, how can you test something to make sure it’s not your end if you actually take away a feature that was fine to begin with. I get the times are changing and technology is getting more and more advanced, trust me, I was born in the age of technology’s very beginnings of taking over. Just fix the stability of the app please, is that so much to ask. And please just add back a 480p button just for the users who can’t watch in 720.
Very solid but still loads of room for improvement
I have been viewing twitch more and more and honestly the best twitch experience on mobile is this app. But there are a few things that if implemented, would greatly enhance the app. There have been a few times where I wanted to link my twitch and prime accounts but there is no option to do so on this mobile app. It would be great to be able to support my favorite creators with out worrying about missing a chunk of their stream. Overall there are a variety of features lacking on the app that really make me feel like I’m missing out while being a primarily mobile user. The only benefit to getting twitch prime on mobile is the crown symbol next to my name in chat. Besides lack of subscription options there is virtually no customization available except my profile picture. I know it’s not easy giving the pc experience on an app but the iOS app should be equal in features to computer. If they do so I believe many of the user base would prefer viewing from mobile.
Great App..The worst Customer I’ve ever seen
Looking at the app from a developmental standpoint, the app is terrific. Outside of little things like not being able to change your profile picture, everything seems to run smoothly. However after having the app for a while I noticed that my email for some reason wasn’t linked to my profile. I tried to fix it from The Xbox app on the console but no luck. Then since I was already logged in on my phone,I tried it there, still no luck. I then logged out and that’s when I really started to get upset. My password and login info stopped working once I logged out then the reset emails weren’t sending and kept saying my account doesn’t exist. I thought I would email and it would be a 2 day fix...wrong! I’ve sent roughly 10 emails in almost 2 months and nothing from them at all. I received a bot reply saying I hope the problem fixed itself, when prompted to email back if it isn’t. They again just ignored my emails. The brand new game I wanted to stream is now 2 months old and I don’t even want to play it considering now no one wants to watch it. Twitch Customer Service officially ruined playing my games while streaming.
I love this app but...
Let me get this out of the way: almost all the problems with twitch are erased on a computer. Whether on the site or on the app, on a computer everything works perfectly.
However, on the phone it lacks a lot of what it needs. You can’t subscribe with twitch prime for some reason, and it’s much harder to navigate on mobile than on pc. The other problems are the sub tokens they added and buying bits. Why did they add sub tokens? They’re just kind of stupid, why would I buy sub tokens before instead of just subbing to who I want? The last problem is bits. The price of bits makes no sense. Ive been told before it’s about a cent per bit, but then why is it seven dollars for 500 bits? That’s way more than the tax should be, and my only explanation is that twitch gets a little bit too greedy between the viewers and the streamers and tacks on unfair prices, making it harder for viewers to support streamers. Other than that, incredible app, I love watching streamers and talking to the twitch community that you can surround yourself with, it’s really incredible