I LOVE DELTA
By Bill and Nasha
I am loyal to very few large companies on this planet. My loyalty often winds up local whenever possible. However, with Delta, I feel as proud to be a loyalist as I do with a local business. They treat me right. When you earn status, IT MEANS SOMETHING! I capitalize that because with another major airline, my status I earned that was similar when I lived elsewhere and flew them a lot did nothing for me in comparison. I could go on and on about why I love Delta, but I’ll just end with the fact that they really try. They’ve improved. They’re staff is overwhelmingly good, and for a huge business like this, that is not easy. I’m a Delta loyalist for the rest of my days. The app works seamlessly by the way. I am supposed to mention that huh? Truly perfect app that will tell me right when my bags are loaded on the plane, at baggage claim, the whole 9’yards. Thanks Delta for being a good company. I hope this review makes someone happy, because I run a business and can’t even express the amount of people in your employ that have impressed and delighted me in my travels. Cheers! Flying you tomorrow!
I am extremely disappointed with Delta. In an effort to appease customers with a Delta canceled flight Delta packed my flight to 100% capacity. At what point do you decide that customers expecting you to honor your policy that you voluntarily set in place deserve to not receive the benefits of that policy?
Customer service is very poor. I called to speak with a representative and the message I received said I would speak with a representative in 58 minutes. Over 90 minutes and I am still on hold. I chose to stay on hold because the last time I chose for a representative to call me back in an allotted time I received a text 2 hours after the allotted time asking if I still needed assistance.
I attempted to use the text message option in the Delta app and I was repeatedly sent the same information that I already had access to on the app. Also when I attempted to book a flight with the app the price of the specific flight I chose tripled in the less than 1 minute it took to click the required responses. The app often has the message that it is offline or can’t process my request. In speaking with other members of my family they have had the same experience with the app not being able to process.
I have been a loyal customer to Delta since I began flying when my daughter’s family moved half way across the country. I would love to continue to use Delta. Please consider all the contents of this message.
Version 5.1 has a terrible color scheme. On one hand, the home screen has a new darker high contrast purple background, but the bottom half of the window as well as all the other window tabs are blaring white and low contrast! Does delta not have the resources to hire a graphics designer? Then, when starting the booking process, the sort function opens a picker control that has all the options (price, duration, etc) rendered in white on white, making it practically impossible to see the choices. Finally, if using the sort function, it actually executed a new query on the server for every option, which is mind numbing slow! Why could you not just re-sort the existing shown flights on the client side!!! Likewise, switching between prices shown in cash, Miles or miles+cash, also executes a new server query. This is sloppy work! You should run just one query that downloads a compete set of information, this will speed up the client app’s performance exponentially! The website is much better, not to mention feature full. I understand that Delta is not a software company, and so it may not have the in-house expertise of one, but these design problems are too egregious to go unnoticed! With millions of active daily users, including your own staff, how could all this have slipped by! Are your testers actually even using the app? If not, they should be.
Many missing options
One of the many missing options is the opportunity to volunteer when a flight is overbooked. I just checked in for an overbooked flight and was never directed to the volunteer screen. If I had used the airport kiosk, I could have volunteered. True, volunteering does not guarantee being chosen, but at least I would have had the opportunity to try. I’ve had this same problem when the app has automatically checked me in and never allowed me the option of volunteering for overbooked flights. I am seriously considering deleting this app.
Today: After neither the app nor the website would not let me volunteer, I checked in for this morning’s flight at the airport kiosk and easily accessed the volunteer screen. Unfortunately, I figured that I did not need the paper boarding pass because it would be on my phone. This app made me check in again to view the boarding passes and, once again, did not provide the volunteer screen. Fortunately, the gate agent was extremely helpful and added my name to the list at the price I wanted.
The big problem is that if two people volunteer at the same price, one of the deciding factors is who volunteered first. It would be wonderful if the app let me volunteer when I check in 24 hours in advance then let me check the status whenever I want to see if the list has begun and add my name — if there was no list yet at check in.
Ruined my luggage!
By William Kinsley
Delta has been exceptional in every way, well, except for 1 small thing .... when I got my luggage, upon arrival, my back was soaking wet. I had people waiting outside so I had to hurry. I figured if anything was really wrong with my things that I’d contact Delta & they’d handle it. Even the bad airlines will, at the very least, give you something for the loss or damage of your property that occurred while in they’re possession. Delta wants me to pay $30 just to file a claim with no guarantee of replacement or reimbursement. You’ve already set me back being I had to replace most of the clothes, gifts, & personal items that I brought & had to replace. So sad because other than that I’ve enjoyed Delta. I’m not a man of means, I’m a carpenter, so I don’t make the kind of money where I can just get new stuff & move on. Spending the money I had to, to replace all the missing & damaged stuff, left me with just enough to get home. I wish i wasn’t writing this because, like I said, I was happy in all other ways with Delta. It’s likely it won’t ever happen again if I stayed using Delta but I literally can’t afford a $1,000 + gamble, especially when there’s zero accountability from Delta when it comes to your property. Sorry.
Dear Delta Customer Service,
You really let me down today. I booked a flight using the Delta App and when I went to pay, it did not give me my flight confirmation details to confirm the flight was accurate. When I got the email confirmation, it was for the wrong day. When I went back to change the flight (I called your customer support line IMMEDIATELY), the customer service representative charged me an additional 11,000 points to change the flight - and it was just booked moments ago. The representative told me the price was higher based on demand. I was online at the same time, trying to see this mysterious cost increase as there were dozens of flights at the same exact cost! And the same flight he booked me on, there was NO additional costs associated with my flight. I basically got completely ripped off by the app and your customer support representative. To top it all off, I decided to use my points because my flight was last minute to attend and conduct my brothers memorial service.
In the future, I will fly Alaska Airlines. They treat their customers better. I’m so very disappointed in Delta. It’s a shame because Delta was always the beat airlines. Now, it feels more like American Airlines... and they are just horrible.
By Montana Mad Mom
My daughter and her 3 year old and 8 month old sons just flew Delta from HELENA MT to ATLANTA GA. Her flight left Helena and was was rerouted to IDAHO FALLS ID due to engine problems. No problem there- this happens. The problem was once there my daughter’s seats were given to another passenger- again this happens but her luggage, including her car seats were on the plane she was supposed to be on. I would have driven from MT to ID to pick them up but without car seats it was impossible. My daughter tried to tell two attendants she was supposed to be on that flight and they rudely told her she was wrong. Later they saw that she was in fact supposed to be on the flight that left without her. She was stranded in the airport with two little ones for HOURS before being bused, with rental car seats, to SALT LAKE CITY where she was put up in a hotel for a couple hours before her early flight to ATLANTA. Her reason for flying to ATLANTA was for her grandmother’s funeral which she missed and just barely made the graveside service. I will NEVER fly Delta again and will tell EVERYONE I known to do the same. This isn’t the first time we’ve had problems with Delta but this will surely be the last!! How in the world do you not check the log and why was her luggage and car seats on the flight without her. Sounds like a big security breech to me! Delta stinks!!!!
I love flying Delta!
I can’t say it enough times how much I enjoy flying Delta. I have had to fly a lot for work and Delta is Leaps and bounds above the other airlines. Where they stand out the most is customer service! I only wish that when there happens to be a cheaper flight on another airline that Delta could match that price so that I wouldn’t be forced to fly those other airlines. My company requires I choose the cheapest option. I can usually explain it ends up cheaper on Delta due to my free checked luggage but once in a while I still have to fly another airline when I would much rather fly Delta!
Keep up the good work Delta!
Also, if I could recognize and individual employee then Kerry in Billings, MT deserves some real recognition. It is very hard to leave home every week and she is the nicest, friendliest Gate agent. She is often times training new staff and is very patient with them. She really is top notch and her warm smile makes leaving home a little less painful. Thank you Kerry!
Obnoxious desire to be rated
Is Delta so insecure about needing a review that I need to get a notification every 5 minutes until I do so? Ok well then here is the review... I am very unhappy about the pervasive self-serving attitude of Delta and many of its employees. This is especially true at ECP Florida beaches International Airport. My father died and my son and wife were unable to make the funeral service the next day in Minneapolis because Delta cancelled their flight due to “mechanical” problems. Do you think that there would be some empathy or compassion expressed by Delta representatives. When my wife tried to cancel the ticket because Delta said they had no way of getting there on time they said the only way they would refund the ticket would be if I provided a death certificate. Ok, they created the problem and then they want me to go through hoops so I can fulfill their bureaucratic requirement designed to hang onto those precious dollars. Greedy, cold, indifferent and uncaring. That is really messed up and shows how much Delta cares about you as a customer. Pathetic. My family did miss my Dad’s funeral... thanks for the great service and empathy Delta! Oh by the way the “bereavement” fares offered by Delta are actually higher priced than the daily fares offered by Expedia and others.
The Gold Standard
By Tired of Honeywell
I travel a lot and I’m not loyal to any airline, money talks. With this in mind, I’ve traveled domestic and international with many airlines and have used, or attempted to use, all of their apps.
Interoperability with Delta website. If you purchased your tickets via website, good news! The app will interface seamlessly with website purchases. Not all airline apps do this.
Ease of use. Once logged in to the app, you have the option of staying logged in between sessions which is fantastic when you are traveling. This makes it easy to access your digital boarding pass. I made my first trip with just a carry on bag and an e-ticket by checking in on the app. This eliminated the trip to the kiosk or ticket counter. The entire time I was in the terminal, I kept thinking I was doing something wrong. I showed the e-ticket to security and the gate agent; that’s it!!
Updates. There were many reminders as appropriate. This include:
Check in 24 hrs prior
Departure and arrival updates
The app has a lot of great features, some found in other airline apps, some not. Some of these features include:
Update personal information needed to fly and TSA
Terminal maps with GPS location to navigate the terminal
Show boarding pass without logging into smartphone
This is a must have app to fly in today’s electronic world.