I’m not sure what more one could ask for! The app affords me the access I need to look into my policies; the UI is straightforward, with Auto and Marine separates into two separate tabs (and I’d guess other forms would also be handled as such— like Home, etc.). Electronic ID cards (as well as printer-friendly ones) are accessible with merely a thumbprint unlock and one click. Everything is literally right there and easy to navigate.
• the one difficulty I’ve experienced has been in cases where I needed to change my policy (e.g., sold a vehicle and needed to remove coverage while also considering a slight change in coverage/deductible as well). In that case, as well as the last time I purchased a new vehicle, I was not able to follow through with the necessary processes 100% to completion via the app alone. Ultimately, logging in via web browser and eventually speaking with someone over the phone was a necessity. Granted, there are many loopholes for fraud when dealing with the aforementioned changes in policy, so I’m understanding on that.
Thus far, now four years with Progressive, they’ve turned out to be rather impressive overall!
Sneaky and not transparent
I don't understand what's happening here, but I don't like it at all. I registered for Progressive with Snapshot a few months ago. At the beginning, my rate was $121, which was great. Then within a month, I got an email informing me that I was removed from the program due to supposed lack of feedback from my phone.... which I was completely unaware of, because I wasn't notified. The following month, my rate went up to a whopping $238. Over a HUNDRED DOLLAR difference. I didn't even notice, because I wasn't informed of the change. The next month, my rate went up AGAIN to $251. I'm supposed to be billed in the next few days, and I'm nervous to see how much they've increased my rate again. I didn't even notice the changes until today when I checked my bank account.
I tried to access the Progressive app to see what's causing these changes, or if they've noted anything on my account, but go figure - the app won't even work. It's stuck on a loading screen. It's not my internet; everything else is working perfectly fine.
I'm angry and I feel taken advantage of by this company. There's no transparency whatsoever. I don't have the kind of funds to afford sudden increases in rates like this. If I can't get this resolved by the end of next week, I'm switching insurance.
85% of my favorite things
The app is amazing. Always works when I want it to. Shows me both of cards when my policy is close to renewing. Anything that I can’t do on the app it will link me to the website and keeps me logged in so I can get things done. They have all of my documents stored in one single place online so if I miss a mailing or delete an email I can still check it out. I gave it 5 stars and said its 85% is because I wish you could pull up the dec page and voi on the app and save it like the ID card. I love that I can see the status of my payments online and that I get a reminder a few days before it pulls the payment. Originally I could sign my docs online. I would like to be able to sign all docs online. Like when I make changes in the middle of the policy period. And for the auto they don’t let you lower you comp/coll online. It would be great if I could do it myself instead of having to call in. Otherwise it’s great.
Changing star Rate
It seems that it takes a few hours for the app to recognize the policies and passwords. After working off and on looking for returned emails I was successful in registering both policies in the app along with it recognizing my password without having to change it. Still only four stars because of the difficulty in setting everything up.
Hopefully I will be able to change this review later. I just purchased two policies with Progressive. One for my RV and the other my auto. I was allowed one policy only and the app will not recognize the password that Apple gave. The app sends me to a web site that indicates an email will be sent but no email sent. I think the problem is multiple policies. If that is the case it needs to be updated immediately to accept multiple policies with Progressive if they want to be a player in this highly competitive insurance industry. Online customer service is important. Maybe you can reply to the app.
I had a very disappointing experience
By Happy 2betruly
I'm not sure what's wrong with this insurance company and why things had to be so difficult. They could not contact their underwriters to let them know that I wasn't NOT married or living with the person that I used to share an insurance policy with... then there was the problem with the physical address which was not the same as the mailing address. They actually canceled me three times in a row by mail which I did not receive it except for the last one, so I didn't have coverage for a few days each time. Luckily I canceled the policy before they did and found a reputable company to go with. They refused to believe I was divorced (it's been 3 years now)or even acknowledge that I had a drivers license with my physical address on it wasn't good enough for them- they needed me to go to my place of work and have them sign a piece of paper so they could see it. Really?! Joe Blow could've been my signee!! I didn't tell them what a piece of garbage company I think they are on the phone because I know it's not the fault of one employee. But they appear to be extremely unorganized and I will never go back!!
App is useless and coverage is a fraud
By Big Sam 1
I held watercraft policy with progressive since 2018. Last year in 2020 I did not renew my policy due to the pandemic. The boat sat in storage and was not used (where could we go). I restarted my policy as restrictions lifted and my family and I got the boat out of storage and planned a day trip. Very common in the Bay Area. The bottom of the craft got damaged from rocks - we were not aware until we pulled the boat out of the water. We filed a claim and it was flag as suspicious because he did maintain our 2019 policy through 2020. The claim got denied. Not too mention the app did not let me make a claim. I had to call claims and waited on hold 19 min before I got a rep on the line. We were penalized for not keeping our policy through the pandemic where we didn’t even use the boat. The claim was not with ease and took a month before our claim was denied. Allowing for our coverage to be maintained another month. I canceled My policy and need to cover the cost of repairing the damage and loosing $200 for coverage fees that were not covered. My policy included full coverage! I am a victim of fraud from Progressive!
Don’t waste your time or money!
Learned the hard way that I should have invested a little more money and gone with a better company. I purchased insurance before I left for work and then 20 minutes later a jerk in front of me slammed on his brakes! The info clearly states that coverage begins “immediately”, but that’s not true. My guess since the guy was “so injured” that he insisted he be taken by ambulance to the hospital but sure wasn’t injured enough to call insurance from the back of the ambulance and was threatening suing, progressive decided to refuse coverage. Even though I clearly showed my email with new documents with the time stamp they disagreed and denied my claim. When I demanded the forms for an appeal, I was denied and told that there is no appeal process and was hung up on. And I still get to make payments on the stupid thing while now having to get another vehicle and pay for an attorney to sue them. Then when I got other insurance, good one this time, Progressive emailed me to “give us a call and see if we can give you a lower rate”?! Nothing like poaching from other companies!
Don’t get Progressive
I’ve had problems with Progressive auto insurance in the past, but they were mostly minor issues and were quickly resolved
However, I got an email a few days ago saying my 6 month payment didn’t go through. I went online to pay, and they said they would only accept Western Union or a cancelled cashiers check for payment.
I called customer service today - she confirmed that the payment had not gone through. When I asked what my payment method was, she said she didn’t have that information! I asked if she could run my card on file, again she said she didn’t have that information. Apparently if a payment doesn’t go through they need a ‘guaranteed’ payment method (see cashiers check or Western Union).
The only reason I use Progressive in the first place is the relatively low price and ease of use/payment. I have been a customer for 10 years+ but I cancelled immediately because Progressive has no value to me if they make things this difficult. By the way, I currently have an excellent credit rating and have nothing that would prevent a payment from going through. The dealbreaker was them not even being able to give me information regarding my method of payment (I believe it was AMEX). Totally distrustful and they wouldn’t meet me in the middle and accept another payment over the phone. Goodbye forever Progressive!
Progressive is giving me headaches!!
By sabrina dora
I’ve been dealing with progressive for a few months after getting hit back in December. After sending the agent pictures and videos of the damage and the repair estimates he tells me the only way they can do the claim and give me money is through the app. Annoying, because I’m tired of needing to download an app for every company I have to deal with, but I do it. Every time I try to upload the pictures it freezes and crashes!!! One time I almost got to 70% after 10 minutes of waiting. I call the agents office and they send me an email with a link to send the pictures. After I take new pictures and send them they get back to me over a week later and say their claims estimators can’t tell which angle of the car it is without sending the pictures through the app and that they “fixed the app so just keep trying”.
For some reason I believe them but the app keeps not working for me!!
By Biscuits mom
I have had Progressive for several years without having to use it. Sadly that changed earlier this year when a rather large elk
hit the front of my SUV crumpling the hood breaking the headlights but considering what it could have been, I was blessed. When I called to report it, I was extremely pleased at how smoothly the whole process went, from taking my information, explaining their process and making sure I had phone numbers should I need to contact them about the claim. Their adjuster contacted the facility who would be doing the repair work and things went smoothly. I was impressed from beginning to end and grateful for their professional management