Who is that guy?
I love Overstock! Customer Service is wonderful, and I’ve had no problem with returns or exchanges. (I purchased a fire table that we weren’t able to use because of the height of our upstairs patio. It wasn’t high enough for safety requirements. Also, it was a gas fire table and we repurchased a propane table which was better for us). Long story short. We were end over our heads, and because I purchased it in The Fall, we did attempt to set it up until it was colder. Therefore we were about 2 months *past* the return date. Overstock allowed us to return the table & they gave us a full refund. Furthermore, the reps are great at helping me shop when I feel stuck. I had a gentlemen help me. We were going back and forth on “chair ideas” for a dining table I was purchasing.
My husband could hear him on speaker phone. He asked, “Who is that guy? Is he a design dude?” The rep laughed and said no, but he loved helping and gets lucky. I eventually had to leave for dinner, so the rep took some notes on what I was looking for. He placed 4 styles of chairs in my cart to check out later. Great service!
Not user friendly for new shoppers
After logging in I would get no further then 4 or 5 pages in trying to find the right item then the whole app would just close on me. This happened at least a half dozen times today alone and it won’t show me the color I chose when I was able to look at something. The tracking information given for shipments is not updated often enough either, one of my shipments was showing estimated delivery July 10th for the last week up until yesterday. I have found a lot of nice things I’d like to buy so I hope these inconveniences I’m experiencing are temporary. Right now I’m not real satisfied with this shopping experience so far.
Beware of the Buy Now option
Most of the functionality of this app is pretty good. I can’t tell if the Buy Now option was created to be more efficient or to cause people to buy things they didn’t actually want. It looks exactly like the “Add to Cart” burton and is only on some items. I accidentally bought two rugs when I meant to add them to my cart to choose from later. I had thought I had cancelled them but found pending charges for them on my credit card a few hours later. Customer service told me they couldn’t do anything about it because the items had already shipped (solid BS in my opinion, this was hours later, not days), and I had the option to pay $20 to sign up for their rewards club which would have enabled me to return them free of charge or pay $25 a rug to return them via their shipping label. Overall I am pretty upset about this whole thing. It feels like I was scammed. Customer service told me I could refuse the packages when they arrive. I have done so but both are marked as delivered and not refused. I’m going to be extremely angry if they don’t ultimately get returned with my money back like customer service said would happen. So basically, be very careful or just use their website to avoid the Buy Now scam.
By Wills toy
I never give anything five stars because I always felt that this always a little bit of room for improvement I would say you’re more closer to 4 1/2 rather, but all in all I can say that it’s easy to get around easy to look at things you have also to different things which is amazing it’s like walking into I don’t know where his nose door that describes it but I think all in all I give it you know a great time for looking at different things unique things for the house for the outside etc. not the standard everybody’s got the same luck with you go to Macy’s or you go to target so you go to Walmart and you go to whatever and your prices very good I haven’t done a lot of shopping with you yet but I plan to, your buyers do a great job yeah there are standard things obviously but there are unique things that you can find that you don’t find it the standard store’s I am fat pretty well covers it
Everything was late, annoying customer service.
By Elsie Robertson
I ordered a desk and an entertainment center for my new apartment before I ever moved in to be sure the furniture would arrive in a timely manner; they would arrive only a couple days after moving in. My entertainment center is now a week late, and my desk has been pushed back several days, maybe even a week itself. We had a minor error when we initially ordered as well, and while it was rectified, the woman on the phone held me hostage for well over an hour attempting to sell me cards, deals, etc. She struggled for 45 minutes just to correct the price of the items because they were no longer on the sale I had purchased them for. She kept asking, “Is this close enough?” as though anything other than the price I paid for it was acceptable. This is absolutely NOT the place to order from if you are really busy moving, have tons of items that have nowhere to go because your furniture isn’t there, and have to put other projects on hold because you’re waiting for them.
Why I like Overstock and how it can be better
By Sky 'n Shore
Overstock keeps up! O has the latest tech, easy tap access to its online departments, and lots of views for each product.
I like the honest reviews too. What’s an issue for one customer may not be one for me, for example. And when there is a problem, O, customers report, fixes it. (I hope that continues to be true!😇
Response time and shipping info comes to my email in a timely manner too!
What could be better? Well, when I scroll product info sites, there are many repeats! Very annoying. Just show us the product once as I scroll though a site. Thanks. ‘Hope you make that improvement.
Overall tip of the hat to the tech crew and the crew that chooses the variety of goods on the Overstock site. I hope they give you a good salary with great benefits. Oh, and stretch breaks too! 🎩 👑 🍀!
Poor Communication, delivery information!
This is the first app/company I have had issues with. First off when I put in my order everything seemed great. When I would check on my delivery time it took nearly 2 to 3 days to find out that it shipped. I tried to track the delivery through the app and it would freeze up and show me nothing other than just a white blank screen. Unbeknownst to me the delivery came without my knowledge. I had to get off of work to go home and receive the delivery. Upon receiving the delivery I went back to work came back home again to begin opening up my delivery. Not even a quarter of the way through opening the package I realized that the furniture was damaged. Are used the app to ask for a replacement. It is now the 11th day from my time of ordering it is truly disappointing that I may have to potentially wait another 10 to 14 days to get my replacement. Not happy with the service.
Overall app is quite good but it needs...
I got a generated notice from Overstock that I have a long favorites list. Ok, I figure I’d clean it up. When removing items, as I scroll to the bottom where the aged out options are and swipe to ‘remove’, it removes the item fine but always puts the focus at the top. That makes for a lot of repetitive scrolling to find where I left off each time I remove an item. It should keep focus.
Returning to the top used to be a common and problematic issue people experienced when they reviewed an item in a search hit return list. Developers fixed that years ago. After reviewing an item, focus returns to where the user was at when they clicked to look at an item. It should be fixed in cleaning up saved lists as well. Just a thought.
Love this app and company
By sew right
Love this app makes it easy to shop and check on your orders to see where they are and when they’ll be at your home ! You can also write reviews and earn cash back haven’t had any glitches so far like in other apps it even shows you how much you can save before ordering and if you don’t have the club o rewards and order it latter after buying and then order it it’ll give you the amount back on previous orders I ordered it after 3 purchases and received money back on all which in return almost paid for the club o it’s just a wounderful company looking out for there customers and a great app I’d recommend it to anyone !!
I began using Overstock a couple hrs. ago when I came upon a chair I purchased for our cottage bedroom. I loved it and still do and paid a lot less than at the store where I initially found it. Shipping was quick, quality.. just what I expected and price? Better than ever. I have purchased several items from towels, sheets ( fantastic), robe( nice), kitchen accessories like a knife set ( love), rugs, and furniture. This is now my “go to” site for lots of purchases. I’ve passed my experience on to family and friends! They can’t believe it. They too have switched from where they were going to OVERSTOCK. The customer service is tops as well!!