Ace Hardware

Ace Hardware Wiki

Written by Ace Hardware Corporation

Rated 3.44298 From 605 Votes
$ 0.00
  • Last Updated: 2021-03-18
  • New version: 2.0.10
  • File size: 83.54 MB
  • Compatibility: Requires iOS 11.0 or later. and Android 4.4. KitKat or later

Ace Hardware

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Ace Hardware is an iPhone and Android Shopping App, made by Ace Hardware Corporation. Today, it has gone through many interations by the developers - Ace Hardware Corporation, with the latest current version being 2.0.10 which was officially released on 2021-03-18. As a testament to the app's popularity or lack thereof, it has gathered a total of 605 Reviews on the Apple App Store alone, with an average user rating of 3.44298 out of a possible 5 stars.

How does it Work?

Welcome to the helpful place right on your smartphone. Take your Ace Hardware shopping and rewards experience to the next level and get a $5 bonus* available the day after you download the app. HOME See your Ace Rewards status and take advantage of your monthly offers. Premier members can see their exclusive deals and all users can see what’s new at Ace. REWARDS Get your rewards faster and earn points in more ways. Track your points easily and invite your friends to get 1,000 bonus points. See recommended items to get you to your next reward and how close you are to Premier status. Check out your annual Ace Rewards savings too! MY STORE Locate your preferred store and contact it easily with one click calling and mapping capabilities. Check out your store’s local ad, hours, services, brands and events. SHOPPING Shop thousands of products like grills, power tools, and home improvement products. Then, choose how to get them, in store, store pickup, curbside pickup, or delivery. ADDITIONAL FEATURES - Access your Rewards and offers in one place and add them to your digital wallet with ease - See your purchase history to easily reference products - Your inbox will house all your past notifications in case you missed them - Store other purchases in My Products to easily access warranty, additional parts, or paint colors and sheens. When you download the Ace Hardware mobile app, you are agreeing to the following: Ace Rewards Terms & Conditions Mobile App Terms & Conditions Privacy Policy - Download the mobile app for more information.

Top Reviews

  • Too bad it’s so poor

    By Sportsoft
    I love ace and try to patronize my local small town store as much as possible. Online shopping however is a drag. The app tells me something is available locally for home delivery tomorrow and after I purchase I’m told it will be delivered a week or more out. Huh? These are not hard to find items - a can of white fence stain, a circular saw blade, etc. The poor correspondence between the app’s knowledge of my store’s inventory and actual inventory (at least I assume that’s the problem rather) has made online ordering a fail for me - I deleted the app and have reluctantly moved on to a local big box store where their app is right most of the time. The search function is also awful. You have to know exactly what you want before it finds something close. Vocabulary is too controlled with too few synonyms. If I don’t know the exact name for something I’ll go to a bigger store’s app to search then enter the exact name in the ace app. This really defeats the purpose of a hardware store. You’d think they’d make more of an effort to build a broad dictionary if they want to make it easy to shop. Try looking for the hardware used to wrap curtain pulls around, for example. It’s really too bad I would love to support my local Ace esp. during the pandemic.
  • App issues searching and selecting

    By MJGRAY615
    Now more than ever I want to support my local ace Hardware! But searching on this app is difficult. How can I see what’s in stock and available? Multiple times I’ve made a choice for a product then to find I can’t add to my cart. Get it together Ace! How is your app rated so high? I’ve moved several purchases to other businesses because your app. Adding; once I found something I could purchase. I went to the store for pick up and had no clue where to go. I called the number to the local store and the person really didn’t know either. Then half of my order was there and half wasn’t. I don’t have any idea when the other part of my order will arrive and the “pick up guy” didn’t either. He was looking everywhere for the other half of my order. You are my favorite hardware store but you are DROPPING THE BALL. UP The Technology for this app. I got your note about demand being high. I understand. But I didn’t have this issue with your competitors. Innovate. If you want to give me $100 in something make it something other than magazines. That just makes me feel like you’re out of touch. Are you selling my info to a 3rd party for Magazines? Magazines. HAHA
  • Next to useless

    By toddhunt
    This app pales in comparison to their competitors, Home Depot and Lowes. Most of it is a begathon to join their rewards program, but I already am a member. But I can’t sign in because there is no provision for entering either my account number or phone number, both of which are how I am identified in their stores. The only way to log in is using an email address, but I closed that address when I moved. I reached out to their customer support line but they ignored me. The other non-starter for this or any app in the 21st century is that they don’t have an iPad version and the app can’t be used in landscape mode. Duh, if I’m shopping for stuff I am most likely to be at home using my tablet, not on a mobile phone somewhere. The rest of the app looks like they assigned it to a high school student who never saw the inside of a hardware store, compared to the big guys it’s next to useless.
  • Frustrating

    By G8orfn01
    So I get this nice mail out telling me that my ACE rewards has been upgraded to “Premier Member” with added benefits. Great I have been a member for a long time and was glad to see I might actually get something for being a member. In the mail out it says to download the app and receive an additional $5 bonus, cool. I downloaded the app and tried to log in, said my email and password was incorrect. No problem I hit forgot password and entered my email to which it said no information found. Ok, maybe I never put my email in there. I go to create account and it says if you already have a member number not to worry just fill out the information and the app will find me. After filling out the information 3 times it still says “no information found”. I will revisit this review after someone has figured out how to find me other than the emails I get sent and mail outs I get sent EVERY MONTH.
  • Useless

    By Ahytdcgt vfg
    The app is a bad version of the website. It doesn’t keep cookies properly so you have to sign in every time you open the app. The checkout process is slow and with too many steps. The PayPal checkout is useless as the information from PayPal is not carried over when the user is returned to the merchant site after sign into PayPal. Besides the above, they don’t provide accurate data of stockage in the selected store to puck up. So you can purchase something thinking they have it in stock, but you may receive an email a few hours later saying that they will deliver it to the store in the next shipment. So basically, they screw up your project timeline. I love my local ACE store but purchasing online is an adventure. Purchasing through the app, useless. They need to rewrite the whole app, including UX, purchasing flows, databases connections (cloud?), and more.
  • App needs some improvement here and there

    By hate_lothario
    App needs a little improvement here and there around search (basically a two-step process) and wish list (can add to it but not find the wish list in the app), but has an excellent format for items, consistent descriptions (unlike AMZ and the “big box” stores) and great visibility into my preferred local Ace store.
  • App is clunky and their customer service/support stinks

    By Pumbaa**
    Rating is primarily for the app/customer support which is almost non existent. The app is clunky and I have had nothing but problems with it and the reward functionality. I have received nothing but canned/robo confirmations for four emails to support. I spent 90 minutes on hold for a person, was told my issue was resolved and it’s not. My local store is great but the ACE rewards program and app are not worth the pain. UPDATE - 6/30 - Did receive a response from the developer asking me to call and provide feedback. The problem is it’s the same phone number that I spent 90 minutes on hold to resolve my issue and is was not resolved. I’m never calling that number again for any reason.
  • Useless

    By not an Appy camper
    It’s very hard to search for anything. The app shows only a fraction of the items available on the website. The website is a pain too, because you can’t do a search based on what is available for pickup at your local store, and most items turn out not to be once you click on them. I like my store but the only way to get something simple like a roll of duck tape is to call them up and ask what they have on the shelf. Also, there was a $5 coupon for downloading the app. It appears on the app as an offer available until the end of the month, but when I tried to use it I found it was only valid for the day after I downloaded the app.
  • Snyder’s ACE Hardware deserve 10 STARS

    By MaryRomano
    We have shopped at ACE for many years and have always gotten great customer service and 99% of the time they have what we need, if not, they order it for us. During the crazy pandemic the staff at Snyder’s ACE have been FANTASTIC! They are working tirelessly since everyone has time to do home projects etc.. The staff is following Covid-19 guidelines and has made getting our items as normal as possible! I want to thank them all for their hard work!
  • Shopped 4 times, only 1 shows up for points.

    By Ratwurkz
    I should have more points, but the app only shows that I have shopped at my local store one time. There is no place on the app to report missing receipt, and when I try to contact customer service via email, I have to log back in. Then it doesn’t recognise my password. I try to reset my password. I received the email, and I get to the reset page but the reset button does nothing. Now my original password and my presumed new password don’t work. And I am still missing points. Getting points and having ACE nearby was the only thing keeping me from driving 17 miles to Lowes. It certainly wasn’t prices!

External Links

Download for Free on On iTunes
Download for Android

This page was last edited on 2021-03-18.
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