Sonos Wiki

Written by Sonos, Inc.

Rated 4.01525 From 5,373 Votes
$ 0.00
  • Last Updated: 2020-07-07
  • New version: 12.0.2
  • File size: 141.47 MB
  • Compatibility: Requires iOS 11.0 or later. and Android 4.4. KitKat or later


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Sonos is an iPhone and Android Music App, made by Sonos, Inc.. Today, it has gone through many interations by the developers - Sonos, Inc., with the latest current version being 12.0.2 which was officially released on 2020-07-07. As a testament to the app's popularity or lack thereof, it has gathered a total of 5,373 Reviews on the Apple App Store alone, with an average user rating of 4.01525 out of a possible 5 stars.

How does it Work?

The official app for setting up and controlling your Sonos products. Sonos is the premium wireless sound system that makes it simple to fill your home with brilliant sound for music, home theater, and more. Customize your system with speakers, soundbars, and components that connect over WiFi. Stream any song, podcast, audiobook, or radio station to any room, and elevate your TV, movie, and gaming experiences. Easily set up your system. Get step-by-step instructions for setting up and adding speakers. Control your system from any room. With the Sonos app, you can control all your speakers, soundbars, and components. Adjust volume levels, group products to play in sync, or play something different in every room. Connect your favorite services. Sonos is more than an app. It’s a smart platform that brings together hundreds of services for streaming and control, including voice control. Browse all your music, podcasts, radio, and audiobooks in one place. Enjoy exclusive access to Sonos Radio. Listen to thousands of stations free on your system, including live radio from around the world, genre stations, artist-curated stations, and original programming from Sonos. Enhance your home theater experience. Sonos soundbars feature special settings for TV, movies, and gaming. Turn on Speech Enhancement to emphasize the frequencies associated with the human voice and clarify dialogue, or enable Night Sound to reduce loud sound effects when you don’t want to disturb others in the house. Custom-tune your speakers. Trueplay™ puts the speaker-tuning capability of the pros in the palm of your hands, customizing the sound of the speaker to the unique acoustics of the room. Personalize your settings. Save favorites to My Sonos to get to the music faster, create alarms so you can wake up to a favorite radio station or playlist, filter content explicit content, and more.

Top Reviews

  • Sonos still Sonos

    By Tommy Becks
    I see the hate and love relationship here. The transition between the old and new app definitely messed some people up but not for me. I don’t know how people’s speakers were lost during the transition, but I can only think of it being a WiFi issue or user error. As a person who works in people’s homes, I can say most of the tech issues are because they don’t know what they’re doing. I mean, it could be the app but I’m just saying. I wasn’t able to update to the Gen 2 app because I was still using a ZP80. I had no idea. At first, I thought my whole entire system couldn’t be updated because Sonos called all my equipment old. This made me angry, knowing all my Sonos from barely a year ago is on a decline. Then I noticed that I was able to check the “compatible” equipment, to which is told me my very old connect was the thing holding me back. I removed it and now all my Sonos is under the new app. No issues with the app or speakers of course. I guess what I’m saying here is Sonos poor communication and stating “anything before May 2020” is considered gen 1 is not only inaccurate it makes people think all the wrong things. ALL my Sonos works with the new app, old and new, just not my Sonos Connect from 2015. It still works with the old app, however. Sonos needs to rectify this with their consumers.
  • Should’ve Listened to the Reviews

    By Zuey2000
    I disregarded all the bad reviews and thought I’d take a chance, now my devices are in a perpetual state of ‘updating’ 😡 ... I’ve usually been able to get the previous Sonos updates to go through, but not sure what’s going on this time, not happy with their upgrade attempt and having to put up with all the ads in the recent releases. I gave their new music service a try as well for which I was hopeful, but it left me very unimpressed. I’ve always liked the Sonos devices, but not happy how they force you to upgrade leaving their older devices useless! I’ve been a faithful Sonos user from the beginning, but now I’m considering other options! UPDATE - Cancelling and cycling the devices that were paired with subs and surrounds seemed to allow me to finally update all the devices, so adding a few stars, still had to add each device separately one by one. The new look feels a little better with the colors, but overall don’t notice much difference in the layout, feels like they just want to make sure you log into your account so they can keep an eye on ur devices and music habits so they can push their own service, which isn’t bad, but doesn’t let you skip songs which just about every other service does.
  • Can’t set it up. Won’t connect!!

    By ScoutinAZ
    First of all, I am a HUGE SONOS fan. I have had Sonos products for almost a decade and have never had any issues with any of them. I preordered the new ARC sound bar and got it delivered on June 11th. Today was the first day I was able to get to it to set it up. I converted to the S2 app and the upgrading of my old system went very simple and smooth. Then it went downhill from there. My ARC will not complete the set up process. I start with adding a product. The app recognizes the new sound bar. It tells me to press the connect button and listen to for the sound. The sound plays....and then the app just hangs up and doesn’t finish the process. It comes up with an error and then says it can’t find the product and blames it on my network. Super frustrating. I have 10 other speakers and they are all working fine on the new app. What is really frustrating is when you realize you just spent over $900 on a new sound bar and have several thousand dollars worth of SONOS gear and they don’t have 24/7 customer service. It is Saturday and now I have to wait until Monday before I can make a call to customer service to try and get this working. I believe it is the new app that is to blame. I have never had this issue in the past with any of my SONOS products. Very Frustrating.

    By The missing limey
    First of all, I’m a Sonos fan. Have used their products for about 8 years and like what they have to offer. Sat down to watch a movie with the family and thought hey, there is an upgrade, let’s go for it before we start. Then spent two hours trying to fix what the upgrade caused and now have a worthless Play 5 first gen. First downloaded the app and then none of my products worked. Did a hard factory reset on one and got it to work. Then did a hard reset on my Sonos 5 first gen and was told it wasn’t compatible with the new ap. Tried to go back to the old Sonos 1 app but because my products updated, was told they were no longer eligible for that either. I deleted my current system and tried to start fresh but still couldn’t use Sonos 1 and the products wouldn’t work with Sonos 2. Had to perform a hard factory reset on all my products (10) and start again with the Sonos 2 app. And now my Play 5 is basically a brick because it isn’t compatible with the new system. I think when I bought the Play 5 it was like $400 and the only way I could get an input AV jack. I’m glad some folks were able to give it 5 stars and it worked for them. I wasn’t so lucky and now after reading the reviews, others may also be having issues.
  • Sound Quality seems better

    By TimFNJ
    After reading many of the reviews I decided to upgrade to S2 when I had some time to spend troubleshooting. The process went super smoothly and took less then five minutes. I did make sure before upgrading that all my equipment was compatible with S2 because using 2 apps to control only some speakers on a particular app would be a showstopper for me. My home network being quite good might have contributed greatly to my success, I have all ubiquiti UniFi equipment running my network basically commercial equipment, App seems to have a quicker response with the speakers and sound quality has improved. I would like for Sonos to have a dark theme option for the app but the white background is not a dead breaker. If you choose to upgrade I hope that you have the same results as I did and not deal with some of the nightmare stories in some reviews that were posted for this app. Good luck!
  • Seamless So Far...

    By Roberino Delamigo
    This has been a seamless upgrade for me. Took about three minutes to upgrade. All you had to do was download the App and it detects your system on the network. The rest is history, including the old S1 App. Also, I don’t get the clamoring about all the new features and that this is just lipstick on a pig. The upgrade here is intended to manage a lot of the things in the background and enable all the new products with the next generation software. If you’re having issues connecting then perhaps it’s your network or internet. Overall it just worked when I downloaded. All my speakers work great still and it was glitch free so far. I think people take for granted how hard this stuff is with their 1 and 2 star ratings? How can you rate an App one star if you haven’t even tried to use it? (There are several reviews that give one star but then go on to say they haven’t installed it yet).
  • Sonos...thank you

    By RoNIN5IN
    I did a lot of going and back and forth before I bought my first Sonos speaker (and now the owner of many) because I had always been a Bose person but after reading more on how far Sonos was ahead on WiFi connection speakers I decided to buy the Sonos (not to mention the aesthetics of the Sonos are nicer) - later I started becoming so disappointed in the compatibility of “old” speakers that I had paid a lot of money on with my new speakers and the app with the new ios updates with all of the extra steps that I now had to go through - I called Sonos and was advised this was not going to change - then one day out of nowhere it did change and it was as easy as before - now with this new update to the app it is even better and just has even a nicer look to the screens - thank you Sonos for doing the extras to continue to make the experience perfect - love my Sonos!
  • Be careful when installing, renames groups

    By dougblair
    The install of the S2 app was simple and almost flawless. It picked up the presence of my existing Sonos devices and settings, works like a charm. The behavior I object to is that after I install an app I usually want to drag it to another home screen. If you cross over another app, Sonos s2 immediately creates a group and names it “Music.” That might seem like a logical thing to do unless you already have a group named Music (in my case it contains iTunes, SoundCloud and some Safari links to radio stations and streaming services). If you happen to drag it over an existing group, it renames the group to Music! Rather unsociable behavior in what is otherwise a pretty good app. Fix that group renaming thing and it gets a 5 star
  • Do NOT upgrade yet

    By SoCalNate
    Using iPhone 11 Pro: The S1 controller has been acting up lately, crashing, glitching, freezing, and taking obnoxiously long to load various pages and functions. So, why not give S2 a go? Couldn’t hurt! S2, as it turns out, is a circular system of non-function. It recognizes my current system and prompts me to update before i can use anything. Then it asks me to sign in to my Sonos account to continue. I oblige and wait for the spinning dial to take me to the next screen. It either freezes or it takes me back to the original update screen, where I’m prompted again to update and then sign in to my account...again. This loop repeats without end. No matter what i try and do (restart the app, re-install the app, etc.) it ends in the same nonsense. S1 after re-installing is still just as broken. No music services, nothing at all outside of being able to hear my tv audio. The use of the speakers is totally nullified with the current apps. Frustrating. No music anywhere, in any room, at any time. 👍🏼
  • Worst Update Ever

    By David_California
    This app update switch from Sonos 1 to Sonos 2 was horrible to set up. It was easier to do the original set up than to complete this set up. At first it was unclear that you this replaced your old app. Then it would see any speakers. Then it would only see two speakers and no others - including the Beam. The final piece was it could not add the Sub. It went through this painful process of not seeing speakers for each Apple device. The instructions provided by Sonos were absolutely useless. It took over one hour to set up the 5 speakers plus a sub on two Apple devices. Awful transition of software. UPDATE: After all that, the next morning I go to check and see if the app was working properly on the Apple device I set up first. The answer is “NO”. I had to find the speakers again on that iPad3. This has all happened on an iPhone 11 an iPad3 transition to the new Sonos software with a SonoS system that was purchased new directly from SonoS about three years ago.

External Links

Sonos, Inc. Official Website

Download for Free on On iTunes
Download for Android

This page was last edited on 2020-07-07.
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