Buggy, buggy, buggy
By PJ Pfunk
Figure it out gang! So frustrating.
App won’t connect to WiFi, even though every other app on the phone works fine. Won’t allow me to submit diagnostics because of the WiFi problem again. Set alarms sometimes work, which is worse than never working. I’ve been late to work because I was relying on it to wake me up, like it had done consistently for the past year. How do I trust this thing again? Bad lag from the time I pick up my phone to the time I can turn up/down the music or change the song. Sometimes I have to wait a full minute. Website says I can continue to use the S1 app with my old equipment if I prefer, but somebody’s lying. Since I signed on the the new app my equipment is now listed as incompatible. TV sound still connects, and I can manually turn on the last internet radio station I was playing on the app, but I have to use the buttons on the speaker and I can’t change the station.
Update: After several days and repeated attempts to delete and reinstall the app I appear to have regained control. How long will it last? Pins and needles! The excitement is excruciating. What to expect from here is a question I cannot answer.
Average Sound, Frustrating User Experience
I really want to like this system, the concept behind it is convenient and easy, however the execution falls far short. The sound is not bad, but the enjoyment ends there. Like everyone else, they endlessly try to get you into a subscription, and if you don’t do that, your faced with 30-second commercials whenever you turn it on. I own lots of music, but this stupid system won’t let me play 80% of my songs, even ones that were purchased within the last two years from iTunes. What it chooses to play and not play seems very random, and is done under the guise of licensing and copyright law etc. These types of systems are built for residential home use, so I’m not sure why it gets so draconian in this area. But wait, there is more. The network routinely loses or forgets speakers in the network. I am constantly having to re-setup individual speakers within the system, because it fails to recognize them. Sometimes, this is a quick 60-second fix, using prompts from the app, but just as frequently, the situation is only resolved by restarting the router, or actually having to walk the speaker over to the router and connect it with an analog cable, a chore which can take five or six minutes. For a system that touts being plug and play and super convenient, it is rare that I can actually turn it on and just have music play. There is almost always some sort of troubleshooting I have to do, or workaround I have to perform.
So Many Problems with S2 app
I have had 13 sonos devices sense gen 2 came out, like 3 plus years. Everything worked perfectly never a problem. It was easy to add a new product. Perfect. I even had it on the 5G of my dual band network. Then S2 upgrade happened. I have speakers disappearing. I have some of my speakers showing up on different networks. To add a new device forget it. It is such a non friendly user process. I read that sonos does not support 5g. Ok so I tried to change networks to my mesh network. I thought I got it. No I can’t get my play 5, playbar or sub to work with the rest of the system. I have restarted my system, reconfigured my router. Nothing had worked. And depending on the phone I use different devices show up on different networks. I hope there is some improvement to the app, because this has taken way to much time to try figure out. I just want my perfect sonos system back to enjoy all over the house and backyard.
Ok I am going to give it another star. After discussing my issues with a friend he recommended using my orbi router only. Once I went from 3 networks to one the devices went to one. After a day it seems to have smoothed out. Updates can still be a problem takes a while. I am still not convinced of the stability but we will see. At least I have everything set up like it was.
No sweat upgrade
I had my reservations about upgrading after reading through the reviews. So I did the research, confirmed compatibility of the products I have; Sonos one, play 5, connect, boost. All were purchased in the last few years and were compatible. I downloaded the app and ran the update. It took less that 5 minutes and my system was back online. The app upgrade left the S1 app installed, not sure why since it no longer works after a successful upgrade. I’m also not a fan of the interface color but maybe in a future version we’ll get the option to change. I did have one issue with the app.
I ran the update from my iPhone X with no issues. When I tried to install S2 directly from the App Store on my old iPhone 6 that I use as a dedicated controller it froze at the splash screen. I realized you have to accept the terms of agreement but direct install did not offer that step. I had to remove it and install from the S1 controller. Only then did I get to accept the terms of agreement and app loaded normally.
Overall, an easy upgrade.
Gets worse with each release
Wish it were possible to rate this as negative stars. This app has turned my three sonos system into the most expensive paperweights I’ve ever owned. I eventually decided to perform a factory reset on each device to try to get them online. Still can’t get more than one device to register. Funniest part is sonos tries to blame an iOS update, but the sonos controller for windows only picks up one device too. And it’s not even the same device as what my phone picks up. Hopefully I can sell these paperweights to someone who doesn’t have this problem with their sonos system and pickup something that’s not trash.
Previous review... Had to downgrade this app to one star. Currently sitting next to a speaker that’s playing audio and yet this app cannot. Eas working earlier in the day but now no longer works. This app is turning good speakers into bricks. This has been an ongoing issues since the whole S2 “upgrade”. Looks like it’s time to find another wireless home speaker system. Seems like they have the right idea by using location to make the device closest to you available without having to even make an extra tap. Unfortunately, the reality is that devices just randomly disappear from a system and become unavailable depending upon what part of the house you’re in or what time of day or who knows what... speaker quality is still superb, but this app is getting worse with each release.
Doesn’t work as the system ages
I have a system that apparently has one or more products from the original system that are not compatible. I have not been able to ever get S2 to work with my system. It won’t set up a new system after “deleting” it from my old network, it says it can’t find any of the products. But when I set them up again on S1 and try to find them on S2 it briefly finds them, says there is one issue, but then brings me immediately to a black screen that says I need to repeat the two steps I’ve just described in order to use S2 (delete system on S1 and set up new system on S2, or take off product that’s not compatible and use s2, well it doesn’t tel me which item isn’t compatible, so how do I move forward?) Sonos customer support has VERY limited support hours so over the last three months I haven’t had the luck of being able to get someone on support when I do have the time to call in. It’s insane that I have no other option and cannot move forward with this app, I tried multiple angles like taking one speaker off of my Sonos at a time and then trying to connect the s2 app and it still says that it has an issue, or that it can’t find the system. At this point I don’t see myself staying loyal to the brand anymore and am tired of trying to get this fixed, which has been an issue since the s2 app launched 😩
Should’ve Listened to the Reviews
I disregarded all the bad reviews and thought I’d take a chance, now my devices are in a perpetual state of ‘updating’ 😡 ... I’ve usually been able to get the previous Sonos updates to go through, but not sure what’s going on this time, not happy with their upgrade attempt and having to put up with all the ads in the recent releases. I gave their new music service a try as well for which I was hopeful, but it left me very unimpressed. I’ve always liked the Sonos devices, but not happy how they force you to upgrade leaving their older devices useless! I’ve been a faithful Sonos user from the beginning, but now I’m considering other options!
UPDATE - Cancelling and cycling the devices that were paired with subs and surrounds seemed to allow me to finally update all the devices, so adding a few stars, still had to add each device separately one by one. The new look feels a little better with the colors, but overall don’t notice much difference in the layout, feels like they just want to make sure you log into your account so they can keep an eye on ur devices and music habits so they can push their own service, which isn’t bad, but doesn’t let you skip songs which just about every other service does.
Can’t handle the bugs
By Dan NH
When the app works, it’s the same as the previous version. When it doesn’t and speakers disappear mid listening session or suddenly you are
“Unable to Connect,” it’s infuriating. God forbid you want to switch stations or songs... you’ll undo anything you fixed the previous day.
There can literally be sound coming out of a speaker and the app will be unable to see it. The issues are resolvable (you basically end up re-adding the speaker... sometimes 3-4 times), but it can take minutes to up to 30 minutes depending on the situation-it was a 20-minute fix session that prompted me to finally review. That wouldn’t be so bad, but it happens EVERY SINGLE DAY. Only the days that I only listened to one thing on one speaker have I NOT had an issue I had to fix. I don’t buy the user-error arguments here. I never had issues like this with the previous app/firmware, and my WiFi config is exactly the same. If there’s a universal cause that is my fault, great, tell me what it is, and I’ll fix it.
This app was not ready for prime time. The number one development rule in every software company I’ve worked for is you can’t break your existing customers. I love SONOS, but I feel like I’m driving a Ferrari with two flat tires at the moment.
Best portable speaker ever
I love using the Move outside in our front yard, on our patio, and in the house, too. The sound is great, the app is wonderful, and the connectivity is better than I’ve ever used.
Being able to use the app through wifi is such a relief when people are over or you just want music. No phone call interruptions, no alerts from apps on the phone - just music. And such a great way to do it. I put the app on my wife’s phone, too, and she can now change the music whenever she wants. She has never used a music app with less frustration. Whereas she is not technologically inclined, the app is easy enough for her navigate and find exactly what she wants. So, less stress for me, too.
Honestly, we haven’t even used the Move far enough away from the house to need the Bluetooth, but I know it will sound good when we do. We are already thinking about getting another Move for the house. Highly recommended, especially when using through wifi and the Sonos app.
Can’t set it up. Won’t connect!!
First of all, I am a HUGE SONOS fan. I have had Sonos products for almost a decade and have never had any issues with any of them. I preordered the new ARC sound bar and got it delivered on June 11th. Today was the first day I was able to get to it to set it up. I converted to the S2 app and the upgrading of my old system went very simple and smooth. Then it went downhill from there. My ARC will not complete the set up process. I start with adding a product. The app recognizes the new sound bar. It tells me to press the connect button and listen to for the sound. The sound plays....and then the app just hangs up and doesn’t finish the process. It comes up with an error and then says it can’t find the product and blames it on my network. Super frustrating. I have 10 other speakers and they are all working fine on the new app. What is really frustrating is when you realize you just spent over $900 on a new sound bar and have several thousand dollars worth of SONOS gear and they don’t have 24/7 customer service. It is Saturday and now I have to wait until Monday before I can make a call to customer service to try and get this working. I believe it is the new app that is to blame. I have never had this issue in the past with any of my SONOS products. Very Frustrating.