Potential to be the industry standard
By Cory Hyman aka Funkopolis
I echo the same sentiments as in the other reviews about the genius of the built in PPG, real time values and everything we ever loved about Mercari, minus the fees, but there are a couple of developmental shortcomings.
The biggest one is that there’s no validation for account creation. I accidentally entered my email incorrectly and was not able to update that part of my personal information to fetch the shipping label for my sales.
The second would be the lack of a fail safe when listing with prices. I listed an item for sale for $0 and it was permitted to be published. Most selling apps have an algorithm that inform that the value just be greater than zero.
As far as applying to be entered into the Beta live program, there is really no place to list credentials that would influence the developers decision other than asking if you have sold on WhatNot before. Consider it is less than 11 months old and there are collectors who have been active in the community for the past 5+ years with various experiences, it would benefit the developers and app to include those with commiserate experience and verifiable credibility in the collecting community.
Other than that, I see this app being the model for online selling for Pops especially with some fine tuning and continued quality leadership in the way of its collector friendly offerings.
Needs work to be reliable
I’ve been an avid buyer and seller on this platform since it’s early days. I used to love using this app and saw it as my go-to for both buying and selling Funko Pops. However, my “inventory” consists of hundreds of listings that I have ZERO search functionality or management ability over. I have to manually scroll through almost 400 of my own listings on the app to find an item I listed. Typically, the app will glitch about halfway through and start repeating the beginning listings so I can never make it through everything. As a seller, I need a platform that makes cross-posting easy with the ability to update my listings easily. Sadly, this app is the opposite of that. If I can’t access my 300+ items, I can’t deliver with the integrity I strive for as a seller, and it also makes me weary as a buyer to purchase anything from a seller with a lot of listings for that very same reason. Overall, this app has great potential. But the fancy live auctioning features and talk of introducing chat features shouldn’t come at the cost of basic functionality like inventory searching or simple data exports. At the end of the day, it’s a good enough app, but not the trusty bread and butter go-to app that I had really hoped Logan and the team were striving for long term.
I got this app when I first got in the “funko game”. It is very new but for a new app it runs great. Positive review first!
1. Really easy to navigate, they have a great search engine and it’s so simple to find, buy, and submit sales to the app. I have not sold any on here yet (which will bring me to the negative review portion) but it’s easy to do
2. The pop are decadently priced. Some of the best priced pops I’ve seen have been on here, also there are ridiculously priced pops because they are the only listing.
3. PURCHASED pops I’ve had are in AMAZING condition. The way they are shipped is insanely good, and they’ve all had protectors and have been kept nice and snug in the box. Shipping prices aren’t bad either.
My only complaint is that people don’t buy pops here too much. At least not mine. I see a lot of pops here for a long time that go no where. That being said, the places that do sell them are the auctions they do, which have some grails for sure, but they sells pops there for WAY more than they’re worth. I think people just get catch up in the hype of it.
Overall it’s a great app!
I’m giving this app a five star because of the great customer service and understanding on their end. Fast response, empathy to a situation, and clear message is key to any great company! Love it.
Great App - can be better
WhatNot has been a great app so far. I’ve made at least 5 or 6 purchases in between Nov. & Dec. 2020. It’s easy to navigate and I haven’t had issues with it except for some reason my iPhone gets hot while using it so I have to switch to the iPad for longer use. Also, it would be great if I could go back to my buying/purchase history and see who the seller was for an item I bought. I like this because when I receive an item I bought in the condition it was advertised, I would generally like to go back and purchase from that seller again due to a positive experience (if they had anything else listed that I was interested in of course). Otherwise, the app has been great. Hope it continues to grow and get better!
Great idea but...REVISED
I already wrote a review, and I want to provide an update to it, but it won’t let me edit it so I am trying to write a new one.
My original review rated this app at 1 star due to a looping login issue that, despite a successful login, continued to loop you through logging in anytime you attempted to view your account.
I received a response from the folks at WhatNot the same day the review went live asking me to contact support and how to do that. I did so. That night and the next day I received emails from them stating they found the issue, corrected the issue and submitted an update to the App Store. I updated the app and now everything works as it should.
Now I can give this app the 5 stars it deserves. The folks at WhatNot are super responsive, friendly and on top of their game. As I stated in my original review, the first transaction I did through them was fast, easy and super smooth. I am in the middle of my second transaction and it is going just as well.
Thanks to everyone at WhatNot for handling this issue as quickly and professionally as you did.
Needs major improvements
The notifications are extremely annoying with no way to turn off or on certain ones, you have to have all on or all off. They spam you with random things you don’t care about and never get what you do care about. You get notifications from stuff you’re following that happened years ago to hours ago and you always miss everything. The layout is annoying, it needs to be more like eBay or something to actually function as a selling app. I do like how they have recently purchased prices. The search option always bugs out for me, it needs better search options, more broad and more specific options. I want to be able to search for Star Wars funko pops and sort newly listed pops and have all of what I want to see pop up. There needs to be better options for sorting and there needs to be bids and similar things. There just needs to be a bunch of major improvements before this app is usable.
First Time User
I am thrilled to find so many items that I collect in one place!! There were Funko Pop figures that I had never seen before, and I made sure to snatch one of those up quickly! Pricing seems fair, shipping is based on location, and check out was streamlined and super easy! I was able to check out with PayPal giving me protection on my purchase, which I appreciate. Products are rated by condition with pictures on verified listings. I’m excited to dive in and find more goodies for my growing collection of Funko Pop!! Thank you for such an easy way to find and purchase things I wouldn’t otherwise know where to find!!
Love this app
I’ve bought at least 20 pops from whatnot in the last few weeks, my absolute favorite place to get second hand pops, and the customer service is outstanding. I ordered a pop, it arrived to whatnot damaged, they sent the pop back and gave me a refund, I bought the same pop again(trying to complete the set) and this one arrived to them damaged again, they recognized my account, and that I was trying hard to get this pop, so they issued me a full refund(again) sent the damaged pop to me for free, along with another free pop, just for the inconvenience. I can’t say enough how much I absolutely LOVE this app
Great App with potential
I just want to see this is a great app and wonderful idea to create a community where people can bid on collectibles and sell as well. My only question is that they allow more people to host live on there. I’ve filled out an application but I don’t know how long the waitlist is and when/if I would be able to stream with you guys. I stream on Facebook weekly and have an established eBay and Mercari store but I want someone to reach out to me so that they can see I would be a great addition to the community.
Please keep up the great work and hopefully allow more people to stream Live.
By chad's closet
The perfection of a selling/buying app! Not only does it do a good job making selling and buying collectibles so easy, IT EVEN HAS LIVE AUCTIONS!!! You can also scan Funko Pops to get their value. I’ve never downloaded such a perfect app! You guys at WhatNot are doing such a good job! The only problem I have is sometimes I get kicked out of the app at random times and have trouble with live auctions depending on how many other auctions are going live at the same time. BUT I know you guys will fix those small bugs because you guys are the BEST!!