Aetna Health

Aetna Health Wiki

Written by Aetna Life Insurance Company

Rated 4.55945 From 49,376 Votes
$ 0.00
  • Last Updated: 2020-05-14
  • New version: 3.22.0
  • File size: 95.74 MB
  • Compatibility: Requires iOS 12.0 or later. and Android 4.4. KitKat or later

Aetna Health

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Aetna Health is an iPhone and Android Health & Fitness App, made by Aetna Life Insurance Company. Today, it has gone through many interations by the developers - Aetna Life Insurance Company, with the latest current version being 3.22.0 which was officially released on 2020-05-14. As a testament to the app's popularity or lack thereof, it has gathered a total of 49,376 Reviews on the Apple App Store alone, with an average user rating of 4.55945 out of a possible 5 stars.

How does it Work?

The Aetna Health℠ app puts you in charge of your health care and benefits. With just a few taps, you can find a doctor and see what procedures may cost. Talk to a doctor by phone or video in just minutes. Pay your claims. And compare costs before you get care. It’s simple. It’s all in one place. It’s all in the palm of your hand. And we're not stopping there. We’re continuously adding new features and functionality to improve your experience. This app is available for most Aetna® members. Members in select plans may not be eligible yet, but we’re continually working to expand access. If you aren’t eligible today, just check back in a few months. Get plan details quickly and easily • Pull up your ID card whenever you need it • Track progress toward meeting your deductible • See your personal PayFlex® HSA, HRA and FSA account balances • Check your Explanation of Benefits and get info about what's covered for your medical and dental plans (for eligible members) • View and filter through your claims easily, by member name, provider, facility, service or date • Pay claims using your bank account or credit card Search for and find care at your convenience • Find in-network providers and offices by location, profile and specialty • Compare cost estimates for doctors’ visits and medical procedures • Look up medications by their brand or generic names, find price information and learn about side effects • Set up your Teladoc® account today to talk with a doctor anytime, from anywhere, when you need care (for eligible members) • Search for MinuteClinic locations and services inside select CVS Pharmacy and Target locations Receive personal recommendations to help achieve your goals • Get personalized health actions based on your profile. Set and track progress toward fitness and nutrition goals. • Sync your data automatically by allowing Aetna Health to access your steps and exercise data from HealthKit Eligible members with benefits through Aetna Pharmacy can also • View prescription details for you and your family • Get cost estimates for brand name or generic drugs * Aetna and MinuteClinic inside select CVS Pharmacy and Target locations (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family.

Top Reviews

  • Doesn’t function well. Infrastructure is 20th century.

    By Not-Mozart
    Most recent issue: I lost my job and needed a document stating my last day of coverage, which was about 1 week away. Aetna could not produce a digital version, mail and fax were the only option. They absolutely would not help in my effort to get new coverage in a week, and could only say “I’m sorry” to the fact that their terrible infrastructure was going to leave me without coverage for a month. They don’t seem to understand that there are humans on the customer side of their business. UX failure: I cannot search for a doctor (there is no search bar). Cannot filter doctors. The only way you can find a doctor is to walk in front of the office building because it’s based on location with no other way of functioning. From a UX, and general usability position this app is dumb and pointless. What’s worse is when I had to call, the person took 10 min to do the search I could do myself, then they could only provide me with a phone number. Then after that the doctor office themselves won’t book appointments on Friday at all. I feel like I just warped into 1983.
  • Blank screen...?

    By CrlticRaven84
    This app has a lot of potential, unfortunately, this is my second time downloading the app with roughly 3 months in between and still getting a blank white screen. Thinking it may be my connection... however it is not. Fix the bugs and I may download it again. *UPDATE* Okay so after almost 5 months I decided to try to download the app again. Thinking that the developers would have had plenty of time to do some updates and bug fixes... WRONG download the app and... blank white screen. My family and I use (Mailhandlers) Aetna insurance and would really love to use this app. But again I download it, open it and blank white screen!?!? Yet my wife downloads the same app on her phone and it works as it should?!?!? Answers would be great I want to use the app. Since I am one of millions who pump money into this insurance company. A functioning app would be great
  • Horrible

    By KD 0809&
    In November of 2018 you took back claims that were paid on my daughter whom I carry primary insurance. I called you multiple times to address her double coverage and explanation of benefits with her secondary coverage. You called them and they also explained and you took primary coverage but the bills never got paid. I called again and talked to sandy on 5/9/19 and she told me that she would call Aetna and take back and have all bills processed that they had. Today I got a collections notice in the mail for all those bills that your service reps told me they were absolutely taken care of. I’m extremely angry and will be writing a letter to the ceo of the company I work for. I’ll also be calling your management on Monday. I’ve had your insurance for almost 17 years, this is outrageous and ridiculous how much time and energy I’ve put into this, only to be extremely disappointed In your company.
  • I can’t even log-in and the redirect site has been down for weeks

    By ChromeChomsky
    I’ve had Aetna for a year and have never been able to log onto this app. I’ve reset my password twice, and spoken to customer service about potential account lockout. Each time I try to sign in, the app displays a page that states that the service is momentarily down and offers to redirect to a secure log-in webpage. No luck there either, as it just instructs me to do whatever I need to do by calling customer service with the phone number on my card. I get mail about how awesome the Aetna app is, and the features honestly sound great. Virtual therapy session offerings, wireless prescription mgmt, online dermatologist recommendations- but I can’t even log on. I’m going to be talking to my employer about why we even get our insurance through Aetna when other providers actually care about having an online presence.
  • No Signature Required!

    By JaybirdM
    When I order my specialty pharmacy medications it’s very nice to work with your employee that answers the call, the problem is you will not send them without someone signing for them. You tell the customer that a signature is required by Medicare but this is NOT true. Medicare doesn’t require a signature, your internal policies and procedures do. I’ve been taking these medications for 7.5 years and every insurance company, including yours, has processed the order with no signature required. When I started taking these medications 7.5 years ago you were my specialty pharmacy and did NOT require a signature. I hope you decide to allow the patient to order their medications without a signature.
  • Finding providers

    By 06050601kk
    What I want to use the Aetna app and website for most is to find a local provider. Often I have done my own research to determine who I would like to see, then I will check on the app to find out if the are in network. The functionality of this used to be relatively simple - when I would type in a name I would see a result of that doctor or practice, and there would be a line that indicated whether or not they were in network. Now when I type on a specific name it just gives me a list of similar types of doctors, but doesn’t actually give me the results I am looking for. Even if the doctor is out of network, I want to see the answer to the search that I put in. It is beyond frustrating to use this function of the app, and I still can’t get the answers that I am looking for.
  • Improvement Needed Overall

    By maramros666
    I see a lot of room for improvement. I’m new to Aetna but, my previous HMO had a fantastic setup. Here I struggle to find my Doctors number and I believe they should make a section where you can make your doctor appointments online. In addition, they should make your medical history available to you (accessible online). Therefore, I would revamp their whole online setup and make it “user friendly”. I can already tell you the difficulties my wife and I are having with getting Aetna to schedule appointments or providers to call us back for her ultrasound sound appointments to checkout our baby’s development during her pregnancy. I wish I could switch back to my old HMO but, I’m stuck where my job offers health insurance.
  • Unable to pay claims

    By Lindsay99739
    I am unable to pay claims through the app. After entering payment info, I get a confirmation screen and then it says processing. It continues to say processing forever and I have to completely exit the app. I’ve tried this with several different providers, multiple payment methods, and over a couple of weeks time. It simply does not work. When I called Aetna about the issue I was told to not use the app to pay my claims. This is an unacceptable response when the purpose is to manage and pay claims. I am also frustrated that I am unable to login as myself and view my children’s claims. I have to be logged into my husband’s account to see them. As I am the member of the household who manages our children’s medical appointments and bills, this makes it difficult.
  • Best health app ever - it goes 1 better than labcorp

    By Pal1134
    OMG, What have you done Aetna. They have outdone themselves. I used to have such a. Hard time understanding medical bills but now it’s a walk in the park. You can immediately know what’s your deductible, how far you are. What claims have been charged, how much etc. Also the search functionality is so super awesome. There is no slow websites to deal with or those dreaded long phone calls. Have not tried the payment functionality yet but I look forward to trying more features on this. Keep up the good work.
  • Misleading UI

    By Margishk
    The IU is misleading. Even though you complete the daily bubble, you may not get credit for that day. You need to go into the health app, then active calories and then data and sources and then select your apple watch from that list. Then you would see the calories for watch day. You need to make sure this number hits 600 to get the points. The bubble completion doesn’t really matter. So basically this app is useless and unreliable as you need to use health app and dig in too much to check if your daily goal is complete or not

External Links

Aetna Life Insurance Company Official Website

Download for Free on On iTunes
Download for Android

This page was last edited on 2020-05-14.
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