Uber Freight

Uber Freight Wiki

Written by Uber Technologies, Inc.


Rated 3.58342 From 917 Votes
$ 0.00
  • Last Updated: 2020-09-17
  • New version: 2.42.10000
  • File size: 99.90 MB
  • Compatibility: Requires iOS 12.4 or later. and Android 4.4. KitKat or later

Uber Freight


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Uber Freight is an iPhone and Android Business App, made by Uber Technologies, Inc.. Today, it has gone through many interations by the developers - Uber Technologies, Inc., with the latest current version being 2.42.10000 which was officially released on 2020-09-17. As a testament to the app's popularity or lack thereof, it has gathered a total of 917 Reviews on the Apple App Store alone, with an average user rating of 3.58342 out of a possible 5 stars.

How does it Work?


Uber Freight is an app that matches carriers with shippers. Carriers can just tap a button and instantly book a load, and the price you see is the price you get—no more back-and-forth negotiations. Loads on our app are exclusive to us through our contracts with shippers. Before you can start using the app you’ll need to sign up. When your account is approved and authorized you’ll be able to access our exclusive loads and book them through the app. From pick up to payday, the Uber Freight app is your all-in-one tool to book loads faster. • Accessible Load Details • Upfront Pricing • Instant RateCon • Submit PODs In-app • Free 7 Day Pay with POD • Fleet Management • Post Your Truck • Searchable Loadboard with Local and OTR hauls • Smart Load Recommendations Have a question? Email freight-carrier@uber.com

Top Reviews

  • Horrible/Greedy...what a joke.


    By H&M Transport
    Arrived 30min early at Shipper for 1pm appt. Got out after 7pm. Thats 4hrs at $75hr=$300. Shipper messed up, loaded me the wrong product, had to unload then reload again. During this time uber kept calling and calling to get an update. I was in contact with them 30min before hitting detention and the rest of my time at shipper. I did everything legit in order to get that detention. Checked in on the app, called support to notify of detention starting, and shipper also clearly stamped, marked and signed my in/out time. At Receiver same thing, 4hrs there. So thats 2hrs detention. Once again I kept constant communication with support team, since this load had to be delivered the night before, but due to me burning 6hrs at Shipper didnt make it. Once delivered I pulled out of receivers property and uploaded my BOL with all times clearly marked, along with detention request. Received an email confirming of my detention request right away. So waited a few days for my direct deposit. Noticed no extra money for detention!! I call support, and whats their response? “We’re sorry. You cant claim detention after 24hrs of delivery”. How am I suppose to know they’re not going to pay me? It takes more than 24hrs to get paid. By the time you notice there’s money missing its too late. All they said was “heres the detention link for next time”. Really? Bunch of thieves, scammers.
  • They started out a good company. But now...


    By Jenathook
    This review is my thoughts on the unprofessional behavior and lack of concern from management at Uber freight. When it comes to payments for loads I think Uber has a very good system setup. But when it comes to resolving issues Uber is terrible at rectifying any issues in a timely manner to satisfy all parties involved. Uber freight needs to understand that us(the carriers) keep the bills paid and money in their pockets. Uber Frieght doesn’t have the fear of losing it all so they treat us(the carriers) like trash. You can not speak to any mangers one on one and the brokers have been made to believe they’re the highest of authority, so they talk to you any kind of way and treat you horribly wrong. I don’t understand why we(the carriers) cannot speak directly to the managers; do they think they’re to good to speak to us(the carriers) this has to be the worst company to deal with to resolve issues. Uber tells you that they’re escalating your problems to managers but no one calls back! The app was updated a week ago and they’ve made it harder to use. Why change things? If it’s not broke don’t fix it! Cooperate should have a better relationship with their carriers, show your carriers some respect. Without the carriers there would not be an Uber Freight.
  • Easy access


    By orangecrush trucker
    This load board makes moving and booking loads easy with being able to see appointment times and pick up and delivery locations before you book. No need for factoring, UBER pays within 7 days most of the time. Customer support is awesome. I like not having to front the money to pay lumpers fees. They take care of that right over the phone. The only 2 things I wish was different is the ability to bid on a load in the app and to start the detention in the app. (You do need to pay attention to the rates. They do start off low sometimes.) I believe this app is a must have in an owner/operators business toolbox.
  • Constant issues


    By Christinajoy118
    We can’t get through a week without an app issue. Whether it’s “error finding loads” or “something went wrong” or “can’t connect to servers.” It’s always multiple devices, and we always keep the app up to date. I have sent emails and logged phone and messenger complaints and always gets told it will be notated or passed to the engineers yet there’s always a glitch. Two days ago the driver had the app continue to force close when trying to submit a detention form which caused extra time on the phone as well as delayed processing of payment. Today’s latest was not being able to decline (or accept) a dispatched load within the 30 minute window, or even click on the load to get a load number. More phone calls. Hours later we started seeing loads marked as “assigned” with other driver names not with our company, are now we are totally unable to search at all!!
  • Really Disappointed


    By SLH Dispatch
    First load was just completed. Rate sheet has appointment time listed at 10:00, delivery has appointment time listed as 13:30. Driver arrived at 08:46 am, exits facility at 14:20 I called and verbally talked to an agent about detention, explaining this is our first load and we want to make sure we are doing this correct. I was text a link to click through prompts. Ultimately arrive at “we’re sorry but detention request cannot be submit until delivery has been complete”. Went through in app prompts to request detention and again arrive at “we’re sorry but detention request cannot be submit until delivery has been complete”. Delivery complete, POD provided, lumper receipt and I email to make sure.. AGAIN.. you have everything you need.. we are new and trying to make sure are handling this correctly.. response Detention Denied-We did not receive a request for detention 30 mins prior to entering detention. Please make sure tracking is set to “Always on” or that you call in. I was initially excited by this app even though the rates aren’t great. I’m pretty confident this next load will be our last.. losing a good carrier who proactively called over $80 in detention due to flaws between the app and office. Next stop Convoy
  • Something Has Changed


    By Djoink
    When I started working with Uber Freight in 2017, they were awesome. Over the past month (JAN 2020) they seem like no one and nothing they do is in the same page. They changing they policies to meet the national standards they say! They started to call in the middle of your eight (8 hr) hours break asking for a status on the load, are you gonna be OnTime, how many miles are you from your delivery. I could just send them a status update on the app and it must trigger them to call you 30 minutes later to ask the exact same status you sent using the app. I thought that was the purpose of the app. I complained about it and they started calling and texting me more, as if our breaks don’t mean nothing. They really need to get back to where they was when I first started to pull for them.
  • Bad, greedy company


    By Tango133
    I’m hauling Uber load and I had to deliver today December 27th but hwy58 is closed and I have been stuck here for 15-20 hours, instead of paying detention one lady from Uber called me and saying that I can deliver this Monday and they are not going to pay me anything. What a joke ? Why would I stuck with 640 dollars load for next three when i can make couples thousands in theses couple of days. Last she’s threatening me and saying she’s going to close my Uber account if I don’t deliver this on Monday with a same amount. She’s probably doesn’t care bcz she’s in the office not on the road so it’s easy to threat from office. But all I asked is detention. And she’s threatening me instead of paying detention. Pls close my account I don’t care. I request everyone’s pls get good price if you haul any load for them. Uber is doing bad business.
  • Payment verification


    By AlejandroR7
    The app it self is very user friendly. Only reason I won’t give it a 5 star rating is because when they pay out they don’t specify what loads are being paid. They send emails with the rate confirmations that but when they sometimes payout 3 loads in the same day and I have 3 other loads pending to be paid it’s hard to tell which of the loads is being paid out. Basically what I am recommending is that every time they pay out that they can also send a confirmation of the load they are paying with it.
  • Uber Freight uses your ELD data...


    By ARG90013
    Uber Freight uses your ELD data to provide your analytics (one of them being location) to any 3rd party as this wish. Isn’t that why we use your Uber app so you know where we are at all times? Read section 8 of the new carrier agreement. You can email Uber and they will turn off that function stated in section 8 of said agreement. Read the whole agreement very interesting material on how Uber wants to use the Carrier data. For the time being I’ve had my drivers remove the app from their company iPads and I’m not picking up for Uber Freight. I need to investigate into this with my lawyer before picking up any more loads. This feature should have been an opt-in by the carrier...not an opt-out by the carrier. No worries though let’s see what the FMCSA has to say about this new feature of Uber Freight.
  • Horrible Carrier Customer Service


    By DollerBills
    I agree 100% with reviews of bad customer experience. Uber is set up now as a uneducated call center. No professional dispatch people. They follow a script, if you fall of that script they are stumped become rude and offer no way of speaking with someone more educated in trucking. I think it’s insulting to deal with a broker like this. They started out so well. Now either success has taken its tole on this company or they can’t keep up with their growth. Judging from the huge financial hole Uber is in I don’t think it success. Listen up Uber Freight, as said from others here, No Carriers means No Uber Freight. Stop treating carriers poorly. This is our industry and we demand to be treated with professionalism and respect. That former Chicago mail building will be awful quiet if you continue this current path.

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Disclaimers:
This page was last edited on 2020-09-17.
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